Centrebound Ltd

We are a highly professional, UK based call centre that provides call centre outsourcing services to established brands. As a company, we are much more than a service provider. We are trusted by established national and localised UK brands and independents to deliver exceptional results, including the Department For Education, Cox & Cox, iChoosr, Mars, Red Bull, Pepsi, Tomy, GSK, BUPA and Warner Music Group to name but a few. We are unique in our approach to solving the problems that our clients face. We are very passionate about our great people and the Impact culture. We are proud to place strong in-house IT at the core of our operations so we can deliver exceptional service to our clients in every area from handling data to processing payments. We are also Cyber Essentials Plus accredited, which validates the robust security systems that are in place to protect client data. We are always looking for continuous improvement in everything that we do.

We are the go-to outsourcing partner offering Contact Centre Services, Back Office Functions, Airline Revenue Accounting and GSA Services. Centrecom takes pride in being the Centre of Excellence providing value to our clients' business by identifying customised solutions. Our vision of putting our customers first gives us direction and drives every day-to-day decision, be it large or small. Centrecom has established quality objectives in line with its mission. Centrecom has the solution: outsourcing of back-office and administration processes. However, Centrecom has addressed this issue by offering a range of BPO solutions that encompass a number of micro-services resulting in a high-quality support service package. At Centrecom we believe in taking a customer-centric approach and that is why the customer is at the very heart of our operations. Centrecom’s beginnings are deeply rooted within the Airline and Aviation industry.

At Above Benchmark we are in the Market Research industry, but it’s our fantastic team and their passion and dedication that contribute to our success. We are an equal opportunity employer and our team of shoppers have diverse backgrounds. We are passionate about clear communication, feedback and recognition for a job well done. We are easy to contact if a shopper has a question and we are always open to feedback and suggestions from our shoppers as to how we can continually improve our on-line reporting platform to ensure it is user-friendly. We embrace your goals so we can help you achieve them. Our services are so incredibly flexible, we haven’t come across an industry we couldn’t help. Our core admin team were all working with various Mystery Shopping providers and programs long before Above Benchmark was launched. We’re all aligned with the vision of being Australia’s favourite Mystery Shopping provider.

Our specialist teams provide advice and execution services to enterprise, government and any organisation seeking to scale up, improve experiences, increase revenue or speed up delivery. Talk to us about transforming your mobile channel or internal teams with specialist expertise in fintech, crypto and more. We're not bound by our certified partner platforms – we are bound by the best solution for your needs. Chart the future of your organisation’s products and services with a sustainable strategy. Bound is a diverse, healthy and supportive workplace where people can develop their careers in a culture defined by care.

We provide innovative strategies to ensure comprehensive solutions to various business challenges. We are well aware that most brands seek to measure customer experiences and prevent losses. This is done through a process that we developed based on our years of experience, solid processes, and our team’s unique consultative approach. The breadth of the services we offer which includes Mystery Shopping, Loss Prevention, Process Certainty, Brand Standard Consistency, and Customer Experience Management allows us to cater to numerous clients in different industries to help them achieve their specific goals. Our team and worldwide coverage is built on a strong database of over 750,000 shoppers, a number we are committed to growing as we continue to serve more partners all over the world. With this knowledge in mind, we created HS Brands in order to deliver to our clients the most complete view of their brand data that leads to comprehensive solutions. HS Brands Global is the Leading Brand Certainty, Mystery Shopping, Loss Prevention & Compliance Measurement Solution provider operating worldwide. As a result, it’s often challenging to deliver consistent, personalized customer experiences that adapt to your customers’ language and cultural preferences.

Our services provide the insight our clients need to grow and improve their business. After beginning as a regional company offering mystery shopping services in the Denver, CO area, we soon grew to a national level and have the opportunity to serve a wide variety of industries across the United States and Canada. Our analytics platform provides the powerful tools necessary to fully understand your program results and identify trends. Focus on the metrics most important to you. We screen our shoppers to confirm well-qualified, professional evaluators provide the requested data. Our team thoroughly reviews each submitted report ensuring the data provided is accurate, complete and ready for you in a timely manner.