Teresa Monroe

We make it our mission to create flawless brand experiences for the people who drive your business: your employees and customers. We provide a complete ecosystem and integrated solutions for experience management, ranging from consulting to execution while incorporating technology and people enablement. Dedicated to future-proofing organisations, we achieve sustainable growth through human-centric transformations, data analytics and employee enablement. Our award-winning Learning Academy provides your teams with next practice skills through accelerated learning modes. Whatever your focus, we work alongside global leaders to deliver world-class customer care and loyalty solutions, experience platforms and social technology to our clients. Ready to discover how New Metrics’ consulting capabilities and Medallia’s leading technologies can empower your business? Transforming operating models to navigate market uncertainty and deliver against rapidly changing needs. Embracing empathetic leadership lays the foundation for a workplace culture built on trust, respect, and mutual support.

We make it our mission to create flawless brand experiences for the people who drive your business: your employees and customers. We provide a complete ecosystem and integrated solutions for experience management, ranging from consulting to execution while incorporating technology and people enablement. Dedicated to future-proofing organisations, we achieve sustainable growth through human-centric transformations, data analytics and employee enablement. Our award-winning Learning Academy provides your teams with next practice skills through accelerated learning modes. Whatever your focus, we work alongside global leaders to deliver world-class customer care and loyalty solutions, experience platforms and social technology to our clients. Ready to discover how New Metrics’ consulting capabilities and Medallia’s leading technologies can empower your business? Transforming operating models to navigate market uncertainty and deliver against rapidly changing needs. Embracing empathetic leadership lays the foundation for a workplace culture built on trust, respect, and mutual support.

We are obsessed about using technology and we create engaging, intuitive and interesting ways for your business to interact with customers & employees, whether it is capture their feedback, sentiments on every touch-point with & within your business or it is how they interact with various business systems. We provide the software, insights, expertise and personnel to transform customer and employee experiences. We provide (at no additional cost) dedicated experience managers, so that you don’t have to invest in and become Voice of customer / employee experts. Over the last 4+ years, 100+ global brands have leveraged omniXM’s experience management solutions to drive improvements in their business processes. We love their innovative dashboards and the consultative approach. We have standardized on the omniXM’s Customer Experience platform. Our platform provides best-in-class employee feedback solution, plus TALENT-KEEPER to predict and prevent attrition, KUDOS for a comprehensive rewards and recognition program, and LINKS completely automates your employee engagement. Customer satisfaction is the only measure of success for us.

We provide tailored Experience Management (XM) solutions to help you understand your customers and employees and act on what is important to them. Technical resource offered on continuous basis for program enhancements and expansions.

And with that epiphany, Experience Engineering® was born and solely dedicated to the science of total experience management: customers & employees. Innovative tools that can scale up (or down) according to your needs. Widely recognized as the top in the industry, our flagship solution – Total Experience Management® – is proven to help companies engineer experiences that engage customers, build sustainable loyalty, and fuel the bottom line.

Our vision is to enrich people’s every day work experiences, helping them to feel empowered and valued by the organisation. We are building a multidisciplinary team to tackle this challenge. We provide independent assessment, evaluation and recommendations for your employee experience program, using our specialised industry leading framework. Bridging the gap to frontline employees is a critical priority.