Vocinity

We are a Conversational Engagement Platform empowering businesses to engage meaningfully with customers across commerce, marketing and support use-cases on 30+ channels. We believe virtually every business and brand in the emerging markets will have to build conversational experiences, because that's where the consumers are. Service delivery coordination and support for field teams. Automated solution to engage customers (personalized offers, referrals, assisted sales). Mentioned in Gartner’s Competitive LandscapeReport as a leading CXaaS (Customer Experience as a Service) Vendor. Launched ACE LLMA Large Language Model, purpose-built for Enterprise Conversational Engagement.

Voiceweb enelaitm platform utilizes artificial intelligence (AI), Machine Learning and Natural Language Understanding (NLU) to complete the users’ requests, answer their questions or to suggest the best responses to your agents. Voiceweb consultants (and our local partners) work closely with Enterprise client teams -often coming to be thought of more as internal employees rather than external specialists- in order to truly understand each Enterprise's specific business environment and culture, facilitate the free flow of information and ideas, and ultimately deliver a high-quality digital solution that fully meets and exceeds all expectations. Voiceweb consultants (and our local partners) work closely with Enterprise client teams -often coming to be thought of more as internal employees rather than external specialists- in order to deliver a high-quality digital solution that fully meets and exceeds all expectations. Enelaitm Studio is a No-Code conversation design and collaboration tool packed with features from Voiceweb’s 20+ years of hands-on implementation expertise in developing complex Customer Service projects. Enelaitm Studio offers much more than a typical “bot builder” application allowing designers to easily create any Conversational AI, Voice or Chat-based scenario that may even include complex rules, logic, backend integrations, and more…. Easy integration to the existing infrastructure Enelaitm platform provides pre-built integrations with popular Enterprise software while its versatile architecture allows for almost plug-and-play integration with pre-existing software applications in an Enterprise Contact Center. Meeting Enterprise security and data privacy standards Voiceweb products meet all information security, compliance and payment standards requirements -such as PCI/DSS and GDPR- and have been installed in numerous banks and mobile operators for purchases and financial transactions, after audit and approval from the local Regulators in each country. Enelaitm Studio is a No-Code conversation design and collaboration tool enabling designers to easily create any Conversational AI, Voice or Chat-based scenario that may even include complex rules, logic, integrations to backend applications, and more.

Everything you need to build an interactive, live chat or streaming app. Easily add features to your app or build extensions for resell. Explore how interactive voice and video are transforming business and building community. Integrate real-time engagement into any application using SDKs for video, voice, signaling, and chat. Live, interactive voice and video powered by the only global network dedicated to real-time engagement.

Differentiate your telephony offering and increase revenue using our APIs that transform the phone call experience and turn conversations into actionable insights. We offer a suite of AI products that developers and telecom partners can easily integrate into their VoIP, video call, PBX, or CRM offerings. Each AI product connects to the Conversation Data Cloud, a memory engine for calls, to provide automated summaries, reminders, insights, and team management. AutoNotes saves time and identifies business opportunities by automatically transcribing, summarizing, and turning conversations into insights. Bundle conversations by teams or projects so insights are specific to each group.

Our mission is to create conversations that are natural and intuitive for your customers. We are specialists in creating solutions using worlds biggest Neural Networks such as Google Dialogflow, Facebook WIT, Microsoft Luis, Amazong Alexa, IBM Watson, Tencent, Alibaba and Baidu and applied AI (such as Natural Language Processing) to build conversations to satisfy customers and drive sales. Listen Learn Lead - 3 dimensional conversation model focusing on your goals. It should continuously evolve as the number of interactions grow.Unexpected utterances happen only over time, so a retraining system in place is key to level up accuracy to 99%. Incrementing your customer care to 24|7|365 is a proven way to increase your customer satisfaction and drive your sales.

Voiceflow helps enterprise product teams design, prototype and manage their conversational AI at scale. With Voiceflow's auto-syncing, your team's designs are always up to date. Voiceflow supercharges your existing workflow by becoming your single source of truth and collaboration platform. Voiceflow provides teams with a customizable and extensible design to development pipeline. Voiceflow's runtime is open sourced - meant to be owned and customized. Use Voiceflow's Dialog Manager API to connect to any conversational platform. Voiceflow offers professional services and support from implementation and training to rapid customer support to ensure your organization achieves your desired business impact. Curious how Voiceflow can help you with that?