Customer interaction is the process of engaging with customers to understand their needs and provide solutions that meet their expectations. This interaction can happen through various channels, such as in-person, email, telephone, or social media. The goal of customer interaction is to create an enjoyable experience that leaves customers feeling valued, heard, and satisfied with the service they received.

Customers want to be served at a time that suits them and through the channel of their choice, including self-service. Businesses need to ensure they have the right customer interaction mechanisms in place. At Enghouse Interactive, our approach is that one size does not fit all. We offer choice, flexibility and scalability in deployment and integration .

ICM hub is an artificially intelligent (AI) solution to help airlines and airports, who have trouble keeping up with increasing, frequent customer inquiries. ICM Hub provides automated, first-class and AI-powered customer interaction, that helps airlines reduce contact center costs as well as boost ancillary revenues. We are always looking out for talented and enthusiastic people, get in touch if you'd like to know more .

Summatti analyzes 100% of your customer interactions in real-time. We can use APIs to integrate into any system. A leading recreational vehicle manufacturer predicted a faulty part and saved $12 million in recalls. Summatti has integrations built for over 45 softwares – Salesforce, Zendesk, ConnectWise, Salesforce, Cisco, Avaya, xima .

Customers want to be served at a time that suits them and through the channel of their choice, including self-service. Businesses need to ensure they have the right customer interaction mechanisms in place. At Enghouse Interactive, our approach is that one size does not fit all. We offer choice, flexibility and scalability to ensure effortless customer interactions, whatever your size and budget.

A social, mobile, location-based CRM and Customer Interaction Platform

Join our Group: http://www.linkedin.com/groups?mostPopular=&gid=2057251

Every customer contact is an opportunity to strengthen relationships and grow revenues — but only if you have 
the ability to engage customers in the most efficient manner. In July 2010, Pitney Bowes Business Insight acquired Portrait Software and now our customers can leverage one of the most advanced customer contact platforms in the industry.

The Portrait Customer Interaction Suite enables B2C organizations to focus on enhancing customer value by providing the capability to understand and interact with each of their customers as if they were the only one. By building greater customer understanding organizations can anticipate and predict customer needs, identify & decide on the most relevant offers, interact with customers through their channel of choice, fulfil customer requirements, and delight on customer expectations.
With the addition of the Portrait Customer Interaction Suite to our broad range of Data Quality and Customer Communication Management solutions, companies can now retain customers, cross-sell, up-sell and increase customer loyalty more effectively than ever before.
As we are still in the process of integrating our Web sites, we invite you to learn more at 

www.portraitsoftware.com.

Capturi is a company which uses AI and Speech Analytics to improve customer interactions.

Connectif automates customer interaction and provides behavior analytics to drive growth

Comdata Group outsourcing customer interactions and processes to consult with customer experience.

Medical device manufacturing with an emphasis on customer interaction, involvement, and satisfaction.

Customer Interaction

What is Customer Interaction?

Similar technologies

Enghouse Interactive UK

ICM Hub

Summatti

Arc Solutions

SynaBee, Inc.

Portrait Software

Capturi

Connectif.ai

Comdata Group

G&G Precision