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Verified
Deliver Intelligent Customer Service - Salesforce.com
How to Deliver Intelligent Customer Service in Communications | Competing Business Objectives Cause Challenges for Customer Service Organizations | According to the CustomerGauge NPS & CX Benchmarks Report: | Objective 01 | Objective 02 | Objective 03 | Deploy Three Strategies to Drive Loyalty, Reduce Cost, and Create Revenue Opportunities | Drive Customer Satisfaction Through Proactive Communication | According to the Salesforce "State of Service" report: | Reduce Cost to Serve Through Self-Service Tools | According to the Salesforce "State of Service" report: | Create Upsell and Cross-Sell Opportunities Through Intelligent Recommendations | According to the Salesforce "State of Service" report: | Drive Customer Satisfaction Through Proactive Communication | According to the Salesforce "State of Service" report: | It's Time to Deliver Intelligent Customer Service. | Here’s how you can do it today with Salesforce. | Intelligently predict and resolve issues. | Keep customers informed with proactive communication. | Empower customers to serve themselves. | Increase agent efficiency and effectiveness. | Conclusion | Here are some next steps you can take on your customer service journey:
by Salesforce
Verified
Intelligent Customer Self-Service App | Helpshift
AI takes the frustration out of mobile customer support with fast self-service apps, informative help centers and easy access to live agents.
by Helpshift
Verified
Intelligent customer service | Oracle
Oracle Service is a complete and connected customer service software solution that helps you better anticipate customer needs and respond to shifts in business.
by Oracle Cloud
Verified
Intelligent customer service | Oracle India
Oracle Service is a complete and connected customer service software solution that helps you better anticipate customer needs and respond to shifts in business.
by Oracle Cloud
Verified
Intelligent customer service | Oracle Deutschland
Oracle Service is a complete and connected customer service software solution that helps you better anticipate customer needs and respond to shifts in business.
by Oracle Cloud
Verified
Intelligent customer service | Oracle 中国
Deliver intelligent customer service that meets the moment | Respond quickly to shifts in business and customer demand with Oracle Service | 01Innovative, immediate service | 02Digital customer service | 03Empowered service agents | 04Connected customer service | Meaningful connections through service | Meet customers’ digital expectations | Five steps to perfect your digital customer service strategy | Happy agents, satisfied customers | See Oracle Service in action | Get started with Oracle Service
by Oracle Cloud
Verified
Intelligent customer service | Oracle United Kingdom
Oracle Service is a complete and connected customer service software solution that helps you better anticipate customer needs and respond to shifts in business.
by Oracle Cloud
Verified
Intelligent customer service | Oracle Saudi Arabia
Oracle Service is a complete and connected customer service software solution that helps you better anticipate customer needs and respond to shifts in business.
by Oracle Cloud
Verified
Intelligent customer service | Oracle United Arab Emirates
Oracle Service is a complete and connected customer service software solution that helps you better anticipate customer needs and respond to shifts in business.
by Oracle Cloud
Verified
Dynamics 365 Customer Service Intelligent Voicebot Minutes Add-on – Annually | GadgetLot
This license is required if an individual with Voice SKU permissions exceeds the seeded voicebot minutes per month
by Gadgetlot.com
Lagos, Nigeria
1-10 Employees
2016
We sell, distribute and support various products and brands including HP, Dell, Aver, APC, Schneider Electric, Lenovo, Apple, Romoss, Bayzix, Mercury, Vertiv and Microsoft. We source, procure and deliver gadgets, software and accessories for people and organizations from anywhere in the world.
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Featured
Dynamics 365 Customer Service Intelligent Voicebot Minutes Add-on - Annually
... Dynamics 365 Customer Service Intelligent Voicebot Minutes Add-on – Annually | ...
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Featured
LLC One - intelligent shopping assistants, customer service and personal assistants. oneBot AI for chatbots and voicebots
... LLC One - intelligent shopping assistants, customer service and personal assistants. oneBot AI for chatbots and ...
Southend-on-Sea, United Kingdom
251-500 Employees
2010
Ventrica is the trusted customer service and customer experience partner of choice for some of the world’s best-known brands. Ventrica – more than just your customer service partner. Ventrica offers clients a range of locations, language skills, and pricing structures across a wide range of potential regions that will offer growth opportunities for Ventrica’s customers. Ventrica now has expanded its reach to offer bespoke software solutions to the technology marketplace. Ventrica Customised CSAT is specifically designed to collect feedback from customers after their engagement with the contact centre, providing valuable insights into their overall experience. We recently launched Ventrica AI and the positive impact it has had in developing the relationship between our clients. As an innovative customer service outsourcer, we lead rather than follow, developing our own software and technologies such as Ventrica AI and Ventrica CSAT that blazes a trail in the very latest digital communication technologies and techniques. It’s why we’re renowned and recognised as one of Europe’s leading customer management outsourcers, chosen by brands who are looking for more than just a customer service partner.
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Featured
Providing intelligent omnichannel customer service solutions
... Providing intelligent omnichannel customer service ...
Temecula, United States
1-10 Employees
2018
Oracle is developing market-leading generative AI services for organizations worldwide. These services will span applications to infrastructure and aim to provide the highest levels of security, performance, and value in the industry. Explore product demos, networking lounges, the Oracle TV studio, and more to discover all that’s possible with Oracle. Germany’s largest bank is upgrading thousands of Oracle databases as the sector grapples with managing costs, huge data volumes, and expanding reporting requirements. Forrester recognized Oracle for offering “one of the market's most complete CPQ capabilities that addresses the core and extended use cases.”.
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Featured
Deliver intelligent customer service that meets the moment
... Deliver intelligent customer service that meets the ...
San Francisco, United States
11-50 Employees
2016
Introducing HiQ™: The first fully automated customer support engine that leverages generative AI to provide delightful interactions and highly satisfied customers. HiOp is the first fully automated customer support solution that uses generative AI to provide personalized and effective responses — elevating the provider and customer experiences simultaneously. HiQ uses automation, refined LLMs, and generative AI to complete the entire customer service journey accurately, effectively, and personally. HiQ uses automation, refined LLMs, as well as generative AI to complete the entire customer service journey personally and effectively. HiOp aggregates all service providers' information, then auto-tagging continually tracks the customer journey, categorizes support issues, and uses this information to reinforce workflows to improve customer service.
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HiOperator | Generative AI-Enhanced Customer Service
... The Intelligent Customer Service ...
San Francisco, United States
10001+ Employees
1999
Cleverer verkaufen und schnelleren Support bieten – mit nur einer Software-Anwendung. Herausragenden Kundenservice bieten bei geringeren Kosten – mit der Service Cloud.
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Featured
How to Deliver Intelligent Customer Service in Communications
... How to Deliver Intelligent Customer Service in ...
San Francisco, United States
101-250 Employees
2011
Helpshift, a subsidiary of Keywords Studios, is a consumer-first digital support platform that provides an efficient, personalized, modern support journey. In December of 2022, Helpshift joined Keywords Studios, an international technical services provider to the global video games industry. We are empowered and empower others to take initiative whilst being accountable for our words, our actions, and results. We provide our People, Customers and Investors with the “good” and “bad” to create trust and make better decisions. See the power of Helpshift with our customizable demo experience. Helpshift delivered a fully integrated experience that delighted our players". Since Joining Keywords Studios, we are now able to enable Helpshift customers with a complete end-to-end consumer engagement offering including customer support, trust & safety moderation, and community management. We delight our customers with innovative technology, creative solutions, superior quality, value and service taking them beyond where they are today.
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Intelligent Customer Self-Service App
... Intelligent Customer Self-Service App | ...
Alpharetta, United States
101-250 Employees
1995
At Intradiem, we view our customers as long-term partners and we’re committed to delivering solutions that ensure their ongoing success. How does automation help you prioritize people and maximize productivity?
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Intradiem Provides Intelligent Automation for Customer Service Teams
... Intradiem Provides Intelligent Automation for Customer Service ...
Old Toronto, Canada
1-10 Employees
2018
The event provided much food for thought, with insights from an eclectic mix of speakers from both mainstream and lesser-known companies. With our deep roots in the analog world, the perspectives we offer may be unfamiliar for digital natives, but perhaps exactly what they need to hear. Bottom line – cloud providers need to expand beyond UCaaS into CCaaS and CPaaS, and be ready for what’s coming with AI. This is a key element for anybody’s future of work plans, and Chris also shared first-hand takeaways from tours to Cisco, Google and WestCap’s state-of-the-art facilities. Jon also provided a reality check about how tech is driving today’s fan experience, and it has very little to do with watching the ballgame.
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Watch This Space Podcast | a podcast by Jon Arnold
... October Events Roundup – Surveillance, Audio Watermarking, Intelligent Customer Service, Private 5G and Another SIPtones ...
Intelligent customer service is a form of customer service that uses artificial intelligence (AI) to provide customers with personalized, automated service and support. It utilizes advanced technologies, such as natural language processing, machine learning, and cognitive computing, to provide customers with more efficient, accurate, and timely service. Intelligent customer service systems can provide customers with a more personalized and efficient experience by quickly understanding the customers’ needs, accurately interpreting their requests, and delivering the most relevant answers to their questions or comments.