Ensuring Compliance at a Popular Pub

Description

A well-known pub located in the heart of a bustling city has built a strong reputation as a lively spot for locals and tourists alike. With a mix of regulars, students, and visitors, the pub serves a diverse clientele, including a younger crowd during weekends. Despite having robust procedures in place for age verification when serving alcohol, management has become concerned about occasional lapses in staff enforcing these policies, particularly during busy periods. A single mistake could lead to hefty fines, negative media coverage, and long-term damage to the pub’s hard-earned reputation. To address these concerns, the pub engages Centrebound’s Hospitality Venues Age Check Service to assess how consistently staff are following age-verification protocols. Centrebound sends trained mystery shoppers who appear to be under the legal drinking age to the pub during peak hours. The mystery shoppers attempt to order alcoholic beverages and evaluate whether staff ask for valid identification and follow company policies regarding age-restricted sales. After the assessment, Centrebound provides detailed feedback on the interactions, highlighting whether staff members adhered to the age-check process or missed critical steps. The report pinpoints specific times when the pub might be more vulnerable to lapses, such as during busy Friday nights when bartenders are handling large crowds. Armed with this data, the pub’s management implements refresher training for all staff, focusing on the importance of strict age checks, even during busy shifts. They also introduce a reward system to encourage staff to remain vigilant about age verification. As a result, the pub sees improved compliance across the board, with all staff confidently following the required procedures. By using Centrebound’s Hospitality Venues Age Check Service, the pub not only ensures legal compliance but also reinforces its commitment to responsible service. This proactive approach helps protect the pub’s reputation and keeps it on the right side of the law while fostering trust with customers and regulators.

Details

Industries:

Pubs & Bars, Nightclubs, Restaurants, Cinemas & Theatres, Entertainment Venues

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Hospitality Venues Age Check Service

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