Ensuring Safety and Compliance for a Home Improvement Retail Giant

Description

A major home improvement retailer, offering everything from power tools and blades to hazardous chemicals, recognises the challenges in maintaining consistent age verification protocols across its vast network of stores. With over 200 locations nationwide, the retailer knows that even a single instance of selling age-restricted products to underage customers could result in costly fines, negative press, and damage to its reputation as a responsible retailer. The retailer partners with Centrebound’s DIY & Hardware Store Age Restriction Testing service to assess compliance across its branches. Centrebound deploys mystery shoppers who appear to be underage to purchase items like power saws and corrosive chemicals. These mystery shoppers meticulously observe the interaction, noting whether staff properly request identification and adhere to store policies on age-restricted products. Post-assessment, Centrebound provides the retailer with in-depth reports, offering insight into where policies are being properly enforced and where there are weaknesses. Using this data, the retailer identifies specific stores that require targeted training and reinforcement of compliance protocols. The company introduces new staff training sessions and enhances point-of-sale reminders for age checks, improving overall compliance and maintaining their reputation for customer safety and responsibility. By implementing Centrebound’s service, the retailer not only minimises legal risks but also reinforces its brand as a trustworthy, customer-focused business that prioritises safety and accountability.

Details

Industries:

DIY & Home Improvement Retailers, Hardware Stores, Garden Centres, Builders’ Merchants, Trade Supply Chains

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DIY & Hardware Store Age Restriction Testing

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