Transport

Use Case

Transport

Transport, Mystery Shopping, Retail

Case Study: Transport We transformed a transport company’s service delivery through a data-driven mystery shopping program. By meticulously assessing timing, terminal conditions, vehicle upkeep, and service quality, we identified critical areas for improvement. Our tailored approach, combined with rigorous data analysis and actionable insights, led to significant enhancements in passenger satisfaction and operational efficiency. Key achievements include improved: Punctuality Enhanced terminal and station conditions, and Elevated vehicle cleanliness Our dedicated team worked closely with the company to implement lasting changes, ensuring ongoing compliance with government regulations. This partnership resulted in a substantial increase in service scores and a positive impact on the overall passenger experience.