Clearspan

Solutions – Clearspan

By Audience | Service Provider Benefits | Experience Operational Utopia | By Use Case | All in One Communications | Fully Managed POTS Replacement and Disaster Recovery Solutions | Integrations and Customization | Solutions | Service Providers | Multiple Go To Market Models to Fit Your Strategy – And Your Client’s Strategy | OpEasy® | Provision Thousands of Users @ Machine Speed | Control Your Own Destiny | Control Your Own Destiny | Purpose-built for large scale deployments and efficient administration​ | Large Enterprise | Government | Education | Solutions | User Features | Reporting, Analytics, and Quality Monitoring | Maximize Service Provider Profitability | Deliver Superior Customer Experiences | Solutions customized for your largest, most strategic clients | Simplified Zero Touch Provisioning | Automated Bulk Provisioning | Custom Bundling | Auto Install | Extensive Reporting | Auto Attendant Management | Hierarchical permissions | Single Sign On | Quality Monitoring | Inventory Management | Billing Services | Remote Work | Remote Customer Service | Simplified Administration | Single Sign On | User Self Service | Bulk Provisioning | Controlled Migration | Compliance | "Clearspan OpEasy was our primary tool used for migration. The Project would not have been possible or successful without it. It was awesome." | Why Clearspan | Products | Solutions | Contact Us | Resources

ServiceDescription – Clearspan

Cloud Services Description | ·        Login Management: OpEasy® Login Management allows administrators to manage subordinate administrator accounts. | ·        Provisioning:  The OpEasy® Provisioning application provides basic and advanced functions for provisioning users including import and export capabilities. | o    Users – Basic Mode | Provisioning mode provided for basic users, which requires minimal training. | o    Users – Advanced Mode | Provisioning mode provided for advanced users with much more expanded capabilities. | o    Virtual Users – Auto Attendants | Allows administrators to provision and manage Auto Attendants for their organization | o    Virtual Users – Hunt Groups | Allows administrators to create and manage hunt groups | o    Virtual Users – Flexible Seating Hosts | Allows OpEasy administrators to create and manage Flexible Seating hosts | ·        Virtual User Inventory: Allows administrators to list virtual users.  The search mechanism allows display of all virtual users, all virtual users of a specific virtual user type, or selected virtual users | ·        Import – Advanced: Advanced import provides the ability to import user information via an Excel worksheet with expanded capabilities. May be started immediately or scheduled. | ·        Import Enterprise: Enterprise import allows administrators to import enterprise-level information per an OpEasy generated Excel spreadsheet that contains worksheets for multiple purposes.  Worksheet processing may be started immediately or scheduled | ·        Import Group: Group import allows administrators to import group-level information per an OpEasy generated Excel spreadsheet that contains worksheets for multiple purposes.  Worksheet processing may be started immediately or scheduled | ·        Export Advanced: Advanced export allows administrators to obtain user information from the Clearspan system. It provides Excel worksheets using the same format as the Advanced Import for ease of use. Exports may be started immediately or scheduled. | ·        Export Enterprise: Enterprise Export allows administrators to obtain enterprise-level information from the Clearspan system.  It provides Excel worksheets using the same format as the Enterprise Import which provides ease of use.  Exports may be started immediately or scheduled | ·        Export Group: Group Export allows administrators to obtain group-level information from the Clearspan system.  It provides Excel worksheets using the same format as the Group Import which provides ease of use.  For example, if modifications are needed to any of the group-level functions, an export can be performed and the same worksheet can be used as import with the modify commands in place.  Exports may be started immediately or scheduled. | ·        Phone Management:  OpEasy® Phone Management provides the capability to manage devices for users including changing the assigned template. | ·        Phone Templates: The Phone Templates application provides the ability to create and assign configuration templates for groups of users allowing better control for configuration of devices. | ·        User Profiles: The User Profiles function allows administrators to create and manage profiles to simplify user provisioning. Each User Profile contains a device type, template, and appropriate rules that are used when adding Clearspan users. This allows (especially basic) administrators to quickly create users with limited information as the complex settings are derived from the User Profile information. | ·        Enterprise Settings – Department:  Allows administrators to manage departments for the enterprise | ·        Enterprise Settings – Device Types: Allows administrators to identify the device types that can be used by an enterprise | ·        Enterprise Settings – Device Type Tags: Allows administrators to create, modify and delete device type tags.  These tags can be assigned to any or all groups within the selected groups | ·        Enterprise Settings – Music on Hold: Allows administrators to pre-define music on hold settings for a group or user | ·        Enterprise Settings – Phone Numbers: Allows administrators to manage phone numbers for the enterprise | ·        Enterprise Settings – Solution Reseller Defined Fields: Allows administrators to create up to 10 Solution Reseller Defined Fields for each group.  These fields are used to provide additional information about an enterprise for billing purposes | ·        Enterprise Settings – User Defined Fields: Allows administrators to configure any number of user-defined fields, whose value is configured for each user and virtual user.  The configured fields include the label, type, and a default value for each User Defined Field in an enterprise | ·        Enterprise Settings – Voice VPN Policies: Allows administrators to add, modify or delete Voice VPN policies for the enterprise | ·        Group Settings – Announcement Repository: Allows administrators to add, modify, or delete greetings in the Announcement Repository for a selected group. | ·        Group Settings – Authorization Codes: Allows administrators to add, modify or delete communication barring authorization codes for a selected group | ·        Group Settings – Call Pickup Groups: Allows administrators to manage call pickup groups for a selected group | ·        Group Settings – Department: Allows administrators to manage departments for a selected group | ·        Group Settings – Group Device Tags: Allows administrators to create and manage tags used by devices within the group for each device type. | ·        Group Settings – Music On Hold: Allows administrators to configure Music on Hold settings for groups and departments | ·        Group Settings – Group Night Forwarding:  Allows administrators to manage the Group Night Forwarding settings to forward inbound calls for the group to a specified destination | ·        Group Settings – Phone Directory Management: Allows administrators to set LDAP directory settings for the enterprise or groups | ·        Group Settings – Phone Numbers:  Allows administrators to manage phone numbers for the group | ·        Group Settings – Speed Dial Lists (8 and 100): Allows administrators to create a list of pre-defined speed dial 8 and speed dial 100 lists for a group | ·        Group Settings – Solution Reseller Defined Fields:  Allows administrators to create up to 10 Solution Reseller Defined Fields for each group.  These fields are used to provide additional information about an enterprise for billing purposes | ·        Group Settings – Virtual On-Net Enterprise Extensions: Allows administrators to add, modify, or delete the Virtual On-Net Enterprise Extensions defined within a group. | ·        Reporting: The OpEasy® Reporting system provides reports for inventory control, billing reconciliation, license control and CDRs.  The following reports are available: | o    Inventory Report | This report contains general information for users and includes a tab for devices.  This report may be executed for an enterprise, for a group, or for a department | o    License & Optional Services Report | This report contains tabs showing a summary of license usage, optional service usage, and system resource usage. May be executed for the enterprise or for a group or department if desired. | o    Registration Report | This report provides the registration status of all devices in a selected enterprise or group | o    Edge Device Utilization Report | This report lists the phone devices that attach to each edge device and creates a spreadsheet for download | o    Enterprise Usage Report | This report contains a summary, by enterprise, and totals for Normal Users, Virtual Users, Devices, Resources, and Optional Services | o    System User & Services Report | This report provides a single file (csv format) containing all users in the system rather than running multiple Inventory Reports. It also provides a complete list of user services that are assigned to each user, whereas the existing License & Optional Services Report only lists Optional Services | o    System Information Report | This report provides a list of AINs provisioned for a selected group, all groups in a selected enterprise, or all enterprises and groups in a system | o    System License Report | This report provides a rollup view of license usage with BroadWorks licenses to show system-wide usage.  In addition, this report shows a summary of optional service usage and system resource usage by enterprise | o    Extra Settings Audit Report | This report provides an audit of the Extra Settings for template, group global settings, enterprise extra settings, and system extra settings.  The report provides a list of the extra settings that are configured that conflict with the settings in the templates or global settings | o    Voicemail Report | This report provides the voice mail utilization statistics for the System, Enterprise, Group, Department, and User.  The statistics include mailboxes in service, message counts, average message count, average message size per box, mailbox capacities, and highwater marks | ·        Scheduling: This feature allows administrators to review and download results from scheduled activity.  For the Reporting application, scheduled activity only includes reports and CDR Query | ·        CDR Query: The CDR Query function allows administrators to query for CDR information for their authorized level. |   | ·        CDR Manager Host Configuration: This function provides the ability to have CDR information sent directly to an alternate destination for an enterprise. | Why Clearspan | Products | Solutions | Contact Us | Resources