Deepdesk

Today we are already working on a future where humankind gets freed from tasks where humans aren’t necessarily needed. We are creating the foundation for this by developing artificial intelligence that can naturally communicate with people. Our vision is to build the operating system for the human machine communication of the future. So we developed ONDEWO Call Center AI to help businesses improve the quality of customer service through automation of inbound and outbound calls. Each day we are getting a tiny step closer to a future where humans and machines interact naturally. An ONDEWO expert will be happy to support you in finding the best solution! ONDEWO AI agents converse naturally with customers and assist human agents. ONDEWO is one of the first companies in Europe to use the recently released AI supercomputer of our partner NVIDIA to create advanced AI technology.

We are a tribe of impassioned customer support experts who deliver responsive and targeted responses in real-time. We are very familiar with ZenDesk, Freshdesk, Kayako, Salesforce…you name it. We also offer our own help desk solution, SupportCloud™” that’s built, hosted and managed by us. We even have our own telephony solution that utilizes the very latest VOIP technology built on the robust AWS platform. Staffing, building and training a customer support division is a very daunting and costly endeavour. We offer many ways to stimulate a visitor to provide contact information, such as offering a first time buyer discounts. It’s not just software, it’s also live operators, community moderation experts, social media warriors; all dedicated to your business and interacting with your customers in REAL TIME! Positive language is a great way to avoid accidental conflicts sprung from miscommunication.

The solution we provide is currently serving millions of users with an 90% reduce of Customer Service load. Deep diving into large amount of Data you provide to acquire Knowledge you are not aware of. In AI Technologies we built a scalable and context-sensitive Virtual Assistant to help the Customer Service reduce the workload and increase the user experience. We pack that conversations together with all the informations we are sure of and that we gathered asking directly the users, then are scaled to the right Department.

Our company is committed to delivering cutting-edge artificial intelligence technologies to transform businesses of all sizes. With our innovative solutions, companies can streamline processes, increase efficiency and improve the customer experience. Our team of experts specializes in creating custom avatars that are tailored to meet the unique needs of each business. By harnessing the power of AI, we are able to create smart and personalized products that are capable of learning and adapting to the needs of individual users. From concept to launch, our team of experts stays with you every step of the way, providing ongoing support and maintenance to ensure that your app stays up-to-date and fully functional. DEARMember is a platform that helps different companies to manage their customer loyalty programs. We want to provide an intelligent office solution, TeamSoft for all companies.

Our mission is to create conversations that are natural and intuitive for your customers. We are specialists in creating solutions using worlds biggest Neural Networks such as Google Dialogflow, Facebook WIT, Microsoft Luis, Amazong Alexa, IBM Watson, Tencent, Alibaba and Baidu and applied AI (such as Natural Language Processing) to build conversations to satisfy customers and drive sales. Listen Learn Lead - 3 dimensional conversation model focusing on your goals. It should continuously evolve as the number of interactions grow.Unexpected utterances happen only over time, so a retraining system in place is key to level up accuracy to 99%. Incrementing your customer care to 24|7|365 is a proven way to increase your customer satisfaction and drive your sales.

Our tips are tailored to enhance Zendesk's capabilities, ensuring you deliver top-tier support every time. Join the ranks of leading B2B and B2C companies leveraging AI to elevate their customer and employee experiences. Your organization was caught in the crosshairs of inefficient prioritization and lackluster productivity. Too many Man-Hours are being wasted on unproductive and non-essential requests. Even your new employees now provide exceptional service with self-confidence. We connect humans and AI to handle millions of customer requests at scale and deliver consistent results across multiple channels. Do you want more data to convince management that we are the right choice? Our inbuilt reporting dashboards will help you pinpoint key issues, identify where improvements are needed and take effective actions to correct them.