Expert Data Analytics (EDA)
While speech analytics has been available since 2002, EDA has taken the science further. We employ multiple data sources including audio, chat, email, social and transaction data to deliver insights not available from any single data source. Insights that could help drive more top line revenue while saving operational costs. EDA’s flexible service delivery model will optimize existing analytics deployments and data assets; provide managed services to drive higher value from existing solutions already in place or deliver an assessment of current tools and methods with a recommended approach that can be executed by your company. A sampling of the business case solutions EDA has delivered include regulatory compliance and risk management, script adherence, automated quality scoring, sales effectiveness, real-time next-best-action systems and more. Expert Data Analytics (EDA) is the leading technology services firm specializing in the design, implementation, and management of Omnichannel Analytics solutions.
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Solutions | Expert Data Analytics
Collections and receivables management businesses face a daunting challenge to collect payments while remaining compliant with Fair Debt Collection Practice Act (FDCPA) regulations. omnichannel analytics can ease this challenge by analyzing every agent/customer interaction to eliminate call center compliance risk.
Verified
Solutions | Expert Data Analytics
Collections and receivables management businesses face a daunting challenge to collect payments while remaining compliant with Fair Debt Collection Practice Act (FDCPA) regulations. omnichannel analytics can ease this challenge by analyzing every agent/customer interaction to eliminate call center compliance risk.
Verified
Professional Services | Expert Data Analytics EDA
EDA provides industry-leading consulting and managed services that combine real-world experience, tested technologies, and best practices to maximize the value from your speech and interaction data. Whether you need to optimize the performance of a speech analytics platform you have already deployed.
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Where is Expert Data Analytics located?
The company Expert Data Analytics is located in Boston, Massachusetts, United States. It's worth noting that the company may has more corporate locations
How many employees does Expert Data Analytics approximately have?
As of the latest available information Expert Data Analytics has around 1-10 employees worldwide.
When was Expert Data Analytics founded?
Expert Data Analytics was founded in 2018
In which industries does Expert Data Analytics mainly work?
The company Expert Data Analytics has it's main focus in the industries of Professional Services
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