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Aural Analytics
Scottsdale, United States
B
11-50 Employees
2015
Key takeaway
Aural Analytics offers advanced speech analytics that provide objective and repeatable metrics, enhancing patient care through reliable and precise brain health analytics. Their clinically interpretable solutions are validated by industry leaders, establishing a new paradigm in the field.
Reference
Core business
Aural Analytics | Clinical-Grade Speech Analytics
Powerful brain health analytics that are clinically interpretable, reliable, precise and objective. Award winning and validated by key industry leaders.
Contact Cubed
Chagrin Falls, United States
B
1-10 Employees
2017
Key takeaway
The company specializes in speech analytics, providing tools that reveal valuable insights from call recordings. Their solutions cater to call centers of all sizes, offering real-time analytics that deliver actionable insights and convert 100% of calls to text.
Reference
Core business
Contact Cubed | Speech Analytics
MediaVault Plus
Kansas City, United States
B
11-50 Employees
2014
Key takeaway
MediaVault's Speech Analytics solution utilizes advanced algorithms to analyze and categorize extensive call data, providing deep insights into customer interactions. This capability allows for easy visualization of results through existing BI tools, enabling businesses to access actionable information effectively.
Reference
Product
Speech Analytics - MediaVault Plus
Speech Analytics MediaVault's Speech Analytics solution uses sophisticated algorithms to query and categorize large volumes of calls at a level of granularity previously unattainable. The results of these queries can be easily visualized using your existing BI tools, giving you unprecedented access to actionable information about your customers. Use Speech Analytics to understand
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HENSOLDT Analytics
Vienna, Austria
A
11-50 Employees
1999
Key takeaway
HENSOLDT Analytics is a leading provider of Natural Language Processing technologies, including Automatic Speech Recognition, which are essential for media monitoring and analysis. Their focus on end-to-end systems enables efficient extraction and analysis of information from various open sources, turning it into actionable intelligence.
Reference
Core business
Company - HENSOLDT Analytics
HENSOLDT Analytics World’s leading innovator in the field of Speech Technology Company About HENSOLDT Analytics HENSOLDT Analytics is a global leading provider of Open Source Intelligence (OSINT) systems and Natural Language Processing technologies, such as Automatic Speech Recognition, which are key elements for media monitoring and analysis. HENSOLDT Analytics focusses on end-to-end systems and tools […]
Mediahawk
Buckingham, United Kingdom
A
11-50 Employees
2002
Key takeaway
Mediahawk offers powerful speech analytics that allows you to harness insights from every conversation, helping to transform your marketing performance by spotting trends and improving ROI.
Reference
Product
Speech analytics | Marketing insights tool | Mediahawk
Harness the insight from every conversation with speech analytics and transform your marketing performance. Spot tends, improve ROI.
SuccessKPI
Chantilly, United States
B
11-50 Employees
2017
Key takeaway
SuccessKPI is a cutting-edge platform that leverages AI and analytics to enhance customer experiences in contact centers. Their focus on speech and text analytics allows for real-time insights from customer interactions, empowering agents with guidance and automating key tasks.
Reference
Product
Speech & Text Analytics Archives - SuccessKPI
SAYINT
Kallur, India
D
101-250 Employees
2016
Key takeaway
Sayint is an AI-based conversation analytics solution that leverages advanced technologies like AI, ML, and NLP to extract valuable insights from customer conversations, enhancing agent performance through both real-time and historical analysis.
Reference
Core business
Speech Analytics | Conversation Analytics Solution – Sayint.ai
Sayint, an AI based conversation analytics solution, helps you uncover valuable insights to improve agent performance. We can analyse both real-time & historical communications
VoizTrail® Speech Analytics
Vancouver, United States
B
11-50 Employees
-
Key takeaway
The VoizTrail® Speech Analytics platform offers organizations a unique approach to in-depth analysis of call data, integrating behavioral science and decision science to provide valuable insights into consumer behavior. With features like natural language processing and emotional data scoring, it equips businesses to enhance agent training and improve overall processes.
Reference
Core business
Home - VoizTrail® - Speech Analytics
VoizTrail® Speech Analytics brings the power of behavioral science integrated with unsurpassed data analysis and exposes hidden emotional data through agent, team, and call scoring. It is the first-of-its-kind to offer organizations a simple way to utilize their call data for in-depth behavioral analysis.
VoiceAnalytics
Budapest, Hungary
B
11-50 Employees
2012
Key takeaway
Xdroid specializes in transforming customer experience and contact center performance through AI-powered speech analytics. Their solutions provide valuable insights from customer interactions, enhancing quality management and overall performance.
Reference
Core business
AI powered Speech Analytics Solutions for Contact Centers
Gain valuable Insights out of all your customer interactions with AI powered Speech Analytics.Take Action,Enjoy the Results.
voiXen GmbH
Berlin, Germany
A
11-50 Employees
-
Key takeaway
VIER offers a comprehensive speech analytics solution that enhances communication and task processing through advanced technologies. Their VIER Copilot provides actionable recommendations based on speech analysis, live transcription, and contact recognition, enabling businesses to optimize customer interactions and improve service performance.
Reference
Product
Speech Analytics - VIER
Speech analytics from the cloud is helping businesses to achieve best performances in their customer services and sales.
Technologies which have been searched by others and may be interesting for you:
A selection of suitable products and services provided by verified companies according to your search.
Service
ViaVo-KI speech automated transcription, summary, search engine
Go to product
A selection of suitable use cases for products or services provided by verified companies according to your search.
Use case
AI generated transcription, summary and headling
event, speech, congress, automotive, marketing
Möchten Sie Ihre Kongresse, Vorträge und Workshops mitschreiben, übersetzen und zusammenfassen und das in über 50 Sprachen? Dann buchen Sie jetzt einen kostenfreien Termin bei uns! Das erwartet Sie beim Meeting: Live Demo ROI Berechnung Integrationscheck Warum Sie noch heute Ihr Meeting buchen sollten? Erhöhen Sie die Sichtbarkeit in Suchmaschinen mit generierten Überschriften und Untertiteln. Profitieren Sie von semantischer Suche, Sprach- und Sprechererkennung, Qualitäts- und Komplexitätsmessung. Generieren Sie Podcasts und erhalten Sie intelligente Empfehlungen. Verwerten Sie Ihre wertvollen Inhalte vollständiger und effizienter!
Use case
AI generated transcription, summary and headling
event, speech, congress, automotive, marketing
Möchten Sie Ihre Kongresse, Vorträge und Workshops mitschreiben, übersetzen und zusammenfassen und das in über 50 Sprachen? Dann buchen Sie jetzt einen kostenfreien Termin bei uns! Das erwartet Sie beim Meeting: Live Demo ROI Berechnung Integrationscheck Warum Sie noch heute Ihr Meeting buchen sollten? Erhöhen Sie die Sichtbarkeit in Suchmaschinen mit generierten Überschriften und Untertiteln. Profitieren Sie von semantischer Suche, Sprach- und Sprechererkennung, Qualitäts- und Komplexitätsmessung. Generieren Sie Podcasts und erhalten Sie intelligente Empfehlungen. Verwerten Sie Ihre wertvollen Inhalte vollständiger und effizienter!
Speech analytics refers to the technology that analyzes spoken language in order to extract meaningful insights from conversations. It employs advanced tools like natural language processing (NLP) and machine learning to convert spoken words into structured data. This data can be used to evaluate customer interactions, identify trends, and enhance service quality. By analyzing calls, businesses can gain valuable feedback on customer sentiments, agent performance, and compliance with regulations, ultimately driving improvements in overall operational efficiency.
Speech analytics operates by utilizing advanced algorithms and artificial intelligence to analyze spoken language within audio recordings. It captures customer interactions, whether from phone calls or voice messages, and processes them to identify key themes, trends, and sentiments. By converting speech to text, the technology enables deeper insights through natural language processing (NLP), allowing organizations to understand customer behavior and preferences. Furthermore, speech analytics can detect emotions and tone, providing a comprehensive view of customer interactions. It enables businesses to enhance service quality, improve agent performance, and ultimately drive customer satisfaction by identifying areas for improvement in communication strategies. This technology is essential for organizations aiming to leverage voice data for strategic decision-making.
1. Improved Customer Insights
Utilizing speech analytics allows businesses to gain deep insights into customer interactions. By analyzing conversations, organizations can identify customer sentiments, preferences, and pain points, leading to more tailored services and products.
2. Enhanced Agent Performance
Speech analytics can significantly boost agent performance through real-time feedback. By monitoring calls, companies can pinpoint areas for improvement, provide targeted training, and ultimately enhance the overall quality of customer service.
3. Compliance and Risk Management
This technology aids in ensuring compliance with industry regulations. By automatically reviewing conversations for compliance requirements, businesses can mitigate risks associated with non-compliance and maintain high operational standards.
4. Operational Efficiency
Integrating speech analytics into business processes streamlines operations. This technology helps identify inefficiencies and bottlenecks within customer interactions, allowing organizations to optimize workflows and reduce operational costs.
5. Proactive Problem Resolution
With the capability to analyze large volumes of calls, businesses can proactively identify recurring issues. Addressing these problems before they escalate improves customer satisfaction and retention rates.
Speech Analytics enhances customer service by providing valuable insights into customer interactions. By analyzing conversations, it identifies trends, customer sentiments, and areas for improvement. This data allows companies to understand customer needs better and tailor their responses, leading to increased satisfaction. Furthermore, it helps in training and coaching agents by highlighting best practices and pinpointing areas where improvement is necessary. The ability to quantify customer experiences ensures that businesses can continuously refine their service strategies, ultimately fostering a more responsive and effective customer service environment.
1. Customer Service
This industry frequently employs speech analytics to enhance customer interactions and improve service quality. By analyzing calls, companies can identify common issues and train agents effectively.
2. Healthcare
Healthcare providers utilize speech analytics to streamline patient communication and improve documentation accuracy. It helps in understanding patient concerns and optimizing care delivery.
3. Financial Services
In the financial sector, speech analytics is used to ensure compliance and enhance customer experiences. It assists in monitoring conversations for regulatory adherence and identifying customer needs.
4. Retail
Retail businesses leverage speech analytics to understand customer preferences and improve sales techniques. Analyzing customer feedback helps in tailoring products and services effectively.
5. Telecommunications
Telecom companies apply speech analytics to improve call center efficiency and customer satisfaction. It enables them to analyze customer interactions for better service and support solutions.
Some interesting numbers and facts about your company results for Speech Analytics
| Country with most fitting companies | United States |
| Amount of fitting manufacturers | 6288 |
| Amount of suitable service providers | 5630 |
| Average amount of employees | 11-50 |
| Oldest suiting company | 1999 |
| Youngest suiting company | 2017 |
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Some interesting questions that has been asked about the results you have just received for Speech Analytics
What are related technologies to Speech Analytics?
Based on our calculations related technologies to Speech Analytics are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce
Which industries are mostly working on Speech Analytics?
The most represented industries which are working in Speech Analytics are IT, Software and Services, Other, Consulting, Telecommunications, Marketing Services
How does ensun find these Speech Analytics Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.
