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Contact Cubed
Chagrin Falls, United States
B
1-10 Employees
2017
Key takeaway
The company specializes in speech analytics, providing tools that reveal valuable insights from call recordings. Their solutions cater to call centers of all sizes, offering real-time analytics that deliver actionable insights and convert 100% of calls to text.
Reference
Core business
Contact Cubed | Speech Analytics
Aural Analytics
Scottsdale, United States
B
11-50 Employees
2015
Key takeaway
Aural Analytics offers advanced speech analytics that provide objective and repeatable metrics, enhancing patient care through reliable and precise brain health analytics. Their clinically interpretable solutions are validated by industry leaders, establishing a new paradigm in the field.
Reference
Core business
Aural Analytics | Clinical-Grade Speech Analytics
Powerful brain health analytics that are clinically interpretable, reliable, precise and objective. Award winning and validated by key industry leaders.
VoizTrail® Speech Analytics
Vancouver, United States
B
11-50 Employees
-
Key takeaway
The VoizTrail® Speech Analytics platform offers organizations a unique approach to in-depth analysis of call data, integrating behavioral science and decision science to provide valuable insights into consumer behavior. With features like natural language processing and emotional data scoring, it equips businesses to enhance agent training and improve overall processes.
Reference
Core business
Home - VoizTrail® - Speech Analytics
VoizTrail® Speech Analytics brings the power of behavioral science integrated with unsurpassed data analysis and exposes hidden emotional data through agent, team, and call scoring. It is the first-of-its-kind to offer organizations a simple way to utilize their call data for in-depth behavioral analysis.
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SuccessKPI
Chantilly, United States
B
11-50 Employees
2017
Key takeaway
SuccessKPI is a cutting-edge platform that leverages AI and analytics to enhance customer experiences in contact centers. Their focus on speech and text analytics allows for real-time insights from customer interactions, empowering agents with guidance and automating key tasks.
Reference
Product
Speech & Text Analytics Archives - SuccessKPI
StarTek
Denver, United States
B
10001+ Employees
1980
Key takeaway
Startek® offers robust Speech Analytics through its Startek® Interaction Analytics, which combines voice and written data to reveal insights and trends that enhance decision-making and improve customer satisfaction. Their expertise in integrating technology and data supports organizations in delivering exceptional customer experiences across various channels.
Reference
Product
Startek : Startek® Interaction Analytics
Combine voice-based and written data sources to uncover patterns and trends that drive better decision-making
MaxContact
Manchester Township, United States
B
- Employees
-
Key takeaway
MaxContact offers a robust speech analytics solution that saves time and resources while providing valuable insights into customer sentiments, enhancing overall performance. Their focus on AI technology development further strengthens their capability to deliver advanced analytics for businesses looking to improve customer interactions.
Reference
Product
Speech Analytics - Contact Centre Software | MaxContact
Speech analytics save time and resources whilst offering powerful insights and improved performance, digging deeper into what the customer is really saying.
CallMiner
Waltham, United States
B
101-250 Employees
2002
Key takeaway
CallMiner offers advanced conversation analytics that enhance data science capabilities by revealing actionable insights from customer interactions. This focus on analytics helps organizations track call center performance and improve customer support, making CallMiner a leader in the field.
Reference
Product
Conversation Analytics for Data Scientists | CallMiner
Boost your data science capabilities and uncover powerful business insights with data pulled from 100% of your customer interactions.
Authenticx
Carmel, United States
B
11-50 Employees
2018
Key takeaway
Authenticx offers a specialized feature called Speech Analyticx™, which provides advanced speech analytics software designed to sort and categorize conversations. This capability allows healthcare organizations to analyze customer insights in real time, driving informed business decisions and enhancing product strategies.
Reference
Product
Speech Analyticx™ | Speech Analytics Software
Speech Analyticx™ is one Authenticx product feature that offers speech analytics software to help sort and categorize conversations.
Tethr
Austin, United States
B
51-100 Employees
2013
Key takeaway
Tethr specializes in speech analytics by automatically extracting relevant insights from customer conversations and providing proprietary conversation scores. Their AI-driven platform enhances call center efficiency and customer experience, making it a valuable tool for businesses looking to leverage conversation intelligence.
Reference
Product
Call Center Analytics solutions – Tethr
Use call center analytics to improve call center efficiency and customer experience. Learn how to access advanced call center analytics.
Fuzebox
San Francisco, United States
B
501-1000 Employees
2006
Key takeaway
8x8 offers a comprehensive Speech Analytics tool designed to enhance customer experience and agent engagement within contact centers. This solution provides real-time analytics that helps identify issues, increase productivity, and lower costs.
Reference
Product
Call Center Speech Analytics | Cloud Based Speech Analytics | 8x8
Use the 8x8 Call Center Speech Analytics tool to find problems, boost productivity and reduce costs. See all the insights from using speech analytics.
Technologies which have been searched by others and may be interesting for you:
A selection of suitable products and services provided by verified companies according to your search.
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ViaVo-KI speech automated transcription, summary, search engine
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Bitbat
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A selection of suitable use cases for products or services provided by verified companies according to your search.
Use case
AI generated transcription, summary and headling
event, speech, congress, automotive, marketing
Möchten Sie Ihre Kongresse, Vorträge und Workshops mitschreiben, übersetzen und zusammenfassen und das in über 50 Sprachen? Dann buchen Sie jetzt einen kostenfreien Termin bei uns! Das erwartet Sie beim Meeting: Live Demo ROI Berechnung Integrationscheck Warum Sie noch heute Ihr Meeting buchen sollten? Erhöhen Sie die Sichtbarkeit in Suchmaschinen mit generierten Überschriften und Untertiteln. Profitieren Sie von semantischer Suche, Sprach- und Sprechererkennung, Qualitäts- und Komplexitätsmessung. Generieren Sie Podcasts und erhalten Sie intelligente Empfehlungen. Verwerten Sie Ihre wertvollen Inhalte vollständiger und effizienter!
Use case
Bitbat for Journalists
journalists
Journalistic Interviews: Effortlessly convert recorded interviews into text, facilitating quicker content analysis and story development. Content Creation: Transcribe podcasts, webinars, and other audio content to create accessible text versions for diverse audiences. Academic Research: Transform lecture recordings and discussions into text for easier review and citation. Market Research: Transcribe focus group sessions and consumer interviews to extract valuable insights efficiently.
Use case
AI generated transcription, summary and headling
event, speech, congress, automotive, marketing
Möchten Sie Ihre Kongresse, Vorträge und Workshops mitschreiben, übersetzen und zusammenfassen und das in über 50 Sprachen? Dann buchen Sie jetzt einen kostenfreien Termin bei uns! Das erwartet Sie beim Meeting: Live Demo ROI Berechnung Integrationscheck Warum Sie noch heute Ihr Meeting buchen sollten? Erhöhen Sie die Sichtbarkeit in Suchmaschinen mit generierten Überschriften und Untertiteln. Profitieren Sie von semantischer Suche, Sprach- und Sprechererkennung, Qualitäts- und Komplexitätsmessung. Generieren Sie Podcasts und erhalten Sie intelligente Empfehlungen. Verwerten Sie Ihre wertvollen Inhalte vollständiger und effizienter!
When exploring the Speech Analytics industry in the United States, several key considerations come into play. Understanding regulatory compliance is essential, as the industry must adhere to privacy laws such as the Health Insurance Portability and Accountability Act (HIPAA) and the General Data Protection Regulation (GDPR) for companies dealing with sensitive information. The competitive landscape is also significant; businesses should analyze established players and emerging startups to assess technological advancements and service offerings. Challenges such as data security and the need for accurate voice recognition technology are critical, as any shortcomings can lead to customer dissatisfaction and potential legal issues. Opportunities abound in sectors like customer service, healthcare, and finance, where speech analytics can enhance operational efficiency and improve customer experience. Additionally, the growing trend of remote work increases the demand for effective speech analytics solutions. Environmental concerns, while not as pronounced in this sector, are becoming increasingly relevant as companies strive to adopt sustainable practices in their operations. Finally, the global market relevance cannot be overlooked; trends in artificial intelligence and machine learning are driving innovations in speech analytics, making it a rapidly evolving field with international implications. Understanding these factors will provide a solid foundation for anyone interested in this dynamic industry.
Some interesting numbers and facts about your company results for Speech Analytics
| Country with most fitting companies | United States |
| Amount of fitting manufacturers | 4548 |
| Amount of suitable service providers | 3840 |
| Average amount of employees | 51-100 |
| Oldest suiting company | 1980 |
| Youngest suiting company | 2018 |
Some interesting questions that has been asked about the results you have just received for Speech Analytics
What are related technologies to Speech Analytics?
Based on our calculations related technologies to Speech Analytics are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce
Which industries are mostly working on Speech Analytics?
The most represented industries which are working in Speech Analytics are IT, Software and Services, Other, Telecommunications, Marketing Services, Consulting
How does ensun find these Speech Analytics Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.