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Daedalus
Madrid, Spain
A
11-50 Employees
1998
Key takeaway
MeaningCloud is actively developing projects for Pfizer, utilizing its advanced analytics capabilities to analyze unstructured customer feedback across various channels, including contact center conversations.
Reference
Product
People analytics: Text analytics for HR | MeaningCloud
Listening to the Voice of the Employee using People Analytics resources allows for the companies to extract insights from their employees' feedback.
Alto Data Analytics
Madrid, Spain
A
101-250 Employees
2012
Key takeaway
Alto Analytics, now part of Constella Intelligence, utilizes advanced AI-powered analysis to transform billions of public data points into actionable insights. Their innovative software, Alto Analyzer, provides real-time, scalable intelligence, enabling organizations to make data-driven decisions across various digital threats, including disinformation and brand reputation.
Reference
Product
Alto Analyzer | Alto Analytics
Fonetic
Madrid, Spain
A
51-100 Employees
2006
Key takeaway
The company, Sabio Group, offers solutions that enhance customer experience through advanced journey analytics and monitoring technology. Their focus on data and insights helps predict customer needs and optimize service channels.
Reference
Product
Data and Insights – Solutions | Sabio Group
Gain a deeper understanding of your customers and operations to future-proof your business. Find the Sabio solution that will transform your CX
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Sabio España
Madrid, Spain
A
501-1000 Employees
1998
Key takeaway
The company, Sabio Group, offers solutions for enhancing customer experience through advanced journey analytics and monitoring technology. Their focus on data and insights helps predict customer needs and optimize service channels.
Reference
Product
Data and Insights – Solutions | Sabio Group
Gain a deeper understanding of your customers and operations to future-proof your business. Find the Sabio solution that will transform your CX
Lang.ai
Madrid, Spain
A
11-50 Employees
2018
Key takeaway
Lang is a valuable tool for speech analytics, serving as a go-to reporting resource for customer feedback and analysis. It enables businesses to transform customer support conversations into revenue opportunities by identifying retention and upsell prospects through comprehensive CX data analysis.
Reference
Product
PLG SaaS
Your business depends on a great Customer Experience. Make sure you’re not flying blind.
Verbio
Barcelona, Spain
A
51-100 Employees
1999
Key takeaway
Verbio's Natural Language Understanding (NLU) and Automatic Speech Recognition (ASR) technologies enhance customer interactions by providing advanced speech analytics capabilities. Their solutions are tailored to improve customer satisfaction and operational efficiency in call center environments.
Reference
Product
Verbio Technologies - Speech Recognition Software
Real-time Speech Recognition software designed to understand human spoken language expressed in a natural way. Latest call center technology.
Afiansys
Madrid, Spain
A
1-10 Employees
2014
Key takeaway
The company emphasizes its extensive experience in Contact Center Technologies, particularly in automating the evaluation and analysis of customer interactions. This approach not only enhances agent training but also optimizes overall customer care, making it highly relevant for those interested in speech analytics.
Reference
Product
CPaaS Contact Center - Afiansys
Multichannel Have the technology you need to manage your Customer Care, tailored to you and regardless of the channel. More information Quality Each iteraction is a new opportunity. Automate the evaluation and analysis of each one to be able to train your agents and optimize your Customer Care. Voice of the Customer Listen to your […]
Teneo Developers
Barcelona, Spain
A
51-100 Employees
2001
Key takeaway
Teneo's Conversational IVR OpenQuestion technology enhances customer interactions by efficiently directing inquiries and utilizing AI to improve resource allocation and satisfaction. With a focus on maximizing AI ROI and achieving over 99% accuracy in understanding customer needs, Teneo's platform is designed for high-volume contact centers aiming to elevate their service quality.
Reference
Product
Call Insight for Contact Centers
Call insight allows contact centers to analyse data and provid...
Blipol HR Analytics
Zaragoza, Spain
A
1-10 Employees
2017
Key takeaway
Blipol HR Analytics offers a comprehensive tool for measuring employee experience and leadership effectiveness, which could be beneficial for enhancing team engagement and performance. Their intuitive platform provides real-time insights, making it a valuable resource for organizations aiming for excellence in their HR practices.
Reference
Core business
HR Analytics software - Blipol HR Analytics
Blipol es una plataforma de software HR Analytics que te aporta feedback continuo para lograr la excelencia en la gestión de tu equipo.
Conversation Inc.
Barcelona, Spain
A
1-10 Employees
2016
Key takeaway
Conversation Inc. provides a range of Cognitive AI solutions that can enhance speech analytics by tracking key performance indicators (KPIs) through their event-driven core and integration with MixPanel. Their Web Customer Care Panel allows for timely interventions, which can be crucial for effective speech analytics.
Reference
Core business
Conversation Inc – a ChatBOT Company
Technologies which have been searched by others and may be interesting for you:
A selection of suitable products and services provided by verified companies according to your search.
Service
ViaVo-KI speech automated transcription, summary, search engine
Go to product
A selection of suitable use cases for products or services provided by verified companies according to your search.
Use case
AI generated transcription, summary and headling
event, speech, congress, automotive, marketing
Möchten Sie Ihre Kongresse, Vorträge und Workshops mitschreiben, übersetzen und zusammenfassen und das in über 50 Sprachen? Dann buchen Sie jetzt einen kostenfreien Termin bei uns! Das erwartet Sie beim Meeting: Live Demo ROI Berechnung Integrationscheck Warum Sie noch heute Ihr Meeting buchen sollten? Erhöhen Sie die Sichtbarkeit in Suchmaschinen mit generierten Überschriften und Untertiteln. Profitieren Sie von semantischer Suche, Sprach- und Sprechererkennung, Qualitäts- und Komplexitätsmessung. Generieren Sie Podcasts und erhalten Sie intelligente Empfehlungen. Verwerten Sie Ihre wertvollen Inhalte vollständiger und effizienter!
Use case
AI generated transcription, summary and headling
event, speech, congress, automotive, marketing
Möchten Sie Ihre Kongresse, Vorträge und Workshops mitschreiben, übersetzen und zusammenfassen und das in über 50 Sprachen? Dann buchen Sie jetzt einen kostenfreien Termin bei uns! Das erwartet Sie beim Meeting: Live Demo ROI Berechnung Integrationscheck Warum Sie noch heute Ihr Meeting buchen sollten? Erhöhen Sie die Sichtbarkeit in Suchmaschinen mit generierten Überschriften und Untertiteln. Profitieren Sie von semantischer Suche, Sprach- und Sprechererkennung, Qualitäts- und Komplexitätsmessung. Generieren Sie Podcasts und erhalten Sie intelligente Empfehlungen. Verwerten Sie Ihre wertvollen Inhalte vollständiger und effizienter!
The Speech Analytics industry in Spain is shaped by several key considerations. First, understanding local regulations is crucial, especially with data protection laws such as the General Data Protection Regulation (GDPR), which governs how companies handle personal data collected through speech analytics solutions. This compliance is vital for maintaining customer trust and avoiding legal complications. Technological challenges, such as the need for advanced natural language processing (NLP) capabilities, are significant in addressing the diverse Spanish dialects and languages. Companies in this sector must also navigate competition from both local startups and established global players, creating a dynamic yet challenging market landscape. Opportunities abound in sectors like customer service, where companies increasingly leverage speech analytics to enhance customer experience and operational efficiency. Additionally, the growing emphasis on artificial intelligence and machine learning can drive innovation within the industry. Environmental concerns are becoming increasingly relevant, as businesses prioritize sustainability and seek solutions that minimize their ecological footprint. Overall, the global market relevance of speech analytics is expanding, with Spain positioned to benefit from advancements in technology and heightened demand for data-driven insights across various industries.
Some interesting numbers and facts about your company results for Speech Analytics
| Country with most fitting companies | Spain |
| Amount of fitting manufacturers | 123 |
| Amount of suitable service providers | 80 |
| Average amount of employees | 51-100 |
| Oldest suiting company | 1998 |
| Youngest suiting company | 2018 |
Some interesting questions that has been asked about the results you have just received for Speech Analytics
What are related technologies to Speech Analytics?
Based on our calculations related technologies to Speech Analytics are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce
Which industries are mostly working on Speech Analytics?
The most represented industries which are working in Speech Analytics are IT, Software and Services, Telecommunications, Consulting, Other, Marketing Services
How does ensun find these Speech Analytics Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.
