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Call Journey
Sydney, Australia
A
501-1000 Employees
2009
Key takeaway
The company specializes in speech and text analytics, providing deep insights into customer and employee interactions by analyzing conversations. Their technology empowers businesses to enhance customer experience, drive sales, and ensure compliance through a combination of human and artificial intelligence.
Reference
Core business
Who We Are — Call Journey Conversation Analytics Technology
CentraCX
Melbourne, Australia
A
11-50 Employees
2011
Key takeaway
CentraCX offers a robust Voice of the Customer (VoC) platform that utilizes Tribal Analytics to enhance customer experience through effective speech analytics. This technology enables organizations to collect and analyze customer feedback, driving actionable insights for continuous improvement and informed decision-making.
Reference
Core business
Drive Business With Voice Of The Customer Engagement | CentraCX
Make customer experience count with CentraCX Voice of the Customer software. Multiple metrics for post call IVR, web, customer satisfaction, contact centre surveys & Net Promoter Scores.
eMite Pty Ltd
Sydney, Australia
A
11-50 Employees
2006
Key takeaway
Emite specializes in cloud contact center analytics, providing solutions that enhance the performance and management of contact centers. Their tools enable organizations to effectively monitor key performance indicators and quickly derive insights from data, ultimately improving customer experience.
Reference
Core business
Emite Contact Center Analytics & Reporting
Emite is a leader in cloud contact center analytics currently used by over 200 organizations worldwide for Amazon Connect, Genesys, & Avaya.
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PCXCOM
Greater Brisbane, Australia
A
51-100 Employees
2000
Key takeaway
PCXCom specializes in developing sophisticated, IP-based call center systems that enhance customer-facing operations. Their focus on data analytics for call centers, both on-premise and in the cloud, positions them as a key player in leveraging technology to improve performance and quality.
Reference
Product
Data analytics for dialler or cloud
Master data analytics for your call centre with PCXCOM on premise or cloud systems
Northstream Analytic
Sydney, Australia
A
1-10 Employees
-
Key takeaway
Northstream Analytic specializes in financial and cost control services, particularly in energy market modelling and analysis. Their expertise includes scenario and policy analysis, forecasting, and project financial modelling, making them a leader in electricity market modelling.
Reference
Service
Services - Northstream Analytic
Language confidence
Sydney, Australia
A
1-10 Employees
2016
Key takeaway
The company offers a sophisticated AI Speech Assessment Toolkit that provides API access for automating the teaching and testing of spoken English. Their technology delivers real-time feedback on various aspects of speech, including pronunciation and fluency, and provides scoring estimates for major English proficiency tests.
Reference
Core business
Language Confidence
DELACON PTY. LIMITED
Sydney, Australia
A
11-50 Employees
1996
Key takeaway
Delacon specializes in advanced Speech Analytics solutions that provide in-depth analysis of customer calls, transcribing conversations to reveal key insights. Their technology integrates seamlessly with various applications, allowing businesses to optimize marketing strategies and enhance overall performance through data-driven decision-making.
Reference
Product
Survey Line | Delacon | Australia
Delacon’s survey line allows you to quickly and easily conduct surveys over the phone with instantaneous data collated for analysis.
Taylor Analytics
Sydney, Australia
A
1-10 Employees
2020
Key takeaway
Taylor Analytics Pty Limited offers comprehensive capabilities to address complex data issues, making it well-positioned to provide insights and improvements through advanced analytics, which can be crucial for effective speech analytics applications.
Reference
Core business
Taylor-Analytics
Cogo AI
Sydney, Australia
A
1-10 Employees
2017
Key takeaway
Agent Cogo offers automated call monitoring that evaluates calls quickly and reliably, enhancing compliance and customer experience. With pre-trained language models, it simplifies the process of speech analytics, allowing for efficient quality assurance and compliance monitoring.
Reference
Product
Automated Call Monitoring | Agent Cogo
Automate call centre quality assurance and compliance monitoring in three simple steps.
Savage Bull
Melbourne, Australia
A
1-10 Employees
-
Key takeaway
The company specializes in data analytics and insights, offering services that aim to enhance performance through intuitive solutions. Their experienced team is dedicated to providing clients with valuable analytical insights.
Reference
Service
Data Analytics and Insights – Solucio
Technologies which have been searched by others and may be interesting for you:
A selection of suitable products and services provided by verified companies according to your search.
Service
ViaVo-KI speech automated transcription, summary, search engine
Go to product
Service
Bitbat
Go to product
A selection of suitable use cases for products or services provided by verified companies according to your search.
Use case
AI generated transcription, summary and headling
event, speech, congress, automotive, marketing
Möchten Sie Ihre Kongresse, Vorträge und Workshops mitschreiben, übersetzen und zusammenfassen und das in über 50 Sprachen? Dann buchen Sie jetzt einen kostenfreien Termin bei uns! Das erwartet Sie beim Meeting: Live Demo ROI Berechnung Integrationscheck Warum Sie noch heute Ihr Meeting buchen sollten? Erhöhen Sie die Sichtbarkeit in Suchmaschinen mit generierten Überschriften und Untertiteln. Profitieren Sie von semantischer Suche, Sprach- und Sprechererkennung, Qualitäts- und Komplexitätsmessung. Generieren Sie Podcasts und erhalten Sie intelligente Empfehlungen. Verwerten Sie Ihre wertvollen Inhalte vollständiger und effizienter!
Use case
Bitbat for Journalists
journalists
Journalistic Interviews: Effortlessly convert recorded interviews into text, facilitating quicker content analysis and story development. Content Creation: Transcribe podcasts, webinars, and other audio content to create accessible text versions for diverse audiences. Academic Research: Transform lecture recordings and discussions into text for easier review and citation. Market Research: Transcribe focus group sessions and consumer interviews to extract valuable insights efficiently.
Use case
AI generated transcription, summary and headling
event, speech, congress, automotive, marketing
Möchten Sie Ihre Kongresse, Vorträge und Workshops mitschreiben, übersetzen und zusammenfassen und das in über 50 Sprachen? Dann buchen Sie jetzt einen kostenfreien Termin bei uns! Das erwartet Sie beim Meeting: Live Demo ROI Berechnung Integrationscheck Warum Sie noch heute Ihr Meeting buchen sollten? Erhöhen Sie die Sichtbarkeit in Suchmaschinen mit generierten Überschriften und Untertiteln. Profitieren Sie von semantischer Suche, Sprach- und Sprechererkennung, Qualitäts- und Komplexitätsmessung. Generieren Sie Podcasts und erhalten Sie intelligente Empfehlungen. Verwerten Sie Ihre wertvollen Inhalte vollständiger und effizienter!
When exploring the Speech Analytics industry in Australia, several key considerations emerge. Understanding the regulatory landscape is crucial, as data privacy laws such as the Australian Privacy Principles (APPs) govern how voice data can be collected and analyzed. Compliance with these regulations is essential for companies to avoid legal repercussions. Additionally, the competitive landscape is becoming increasingly dynamic, with both local startups and established global players vying for market share. This competition brings innovation but also challenges in differentiating products and services. Opportunities within the industry are significant due to the growing demand for customer insights and improved service delivery across sectors like telecommunications, healthcare, and finance. Organizations are leveraging speech analytics to enhance customer experience and operational efficiency. However, challenges such as the need for high-quality transcription and the integration of AI technologies can impact implementation success. Environmental concerns also play a role, particularly regarding the energy consumption of data centers used for processing large volumes of voice data. On a global scale, Australia is becoming a hub for technological advancements, making it an attractive market for international investments in speech analytics solutions. As a result, keeping abreast of technological advancements and market trends will equip potential stakeholders with the necessary insights to navigate this evolving field effectively.
Some interesting numbers and facts about your company results for Speech Analytics
| Country with most fitting companies | Australia |
| Amount of fitting manufacturers | 362 |
| Amount of suitable service providers | 363 |
| Average amount of employees | 11-50 |
| Oldest suiting company | 1996 |
| Youngest suiting company | 2020 |
Some interesting questions that has been asked about the results you have just received for Speech Analytics
What are related technologies to Speech Analytics?
Based on our calculations related technologies to Speech Analytics are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce
Which industries are mostly working on Speech Analytics?
The most represented industries which are working in Speech Analytics are IT, Software and Services, Other, Telecommunications, Consulting, Marketing Services
How does ensun find these Speech Analytics Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.