The B2B platform for the best purchasing descision. Identify and compare relevant B2B manufacturers, suppliers and retailers
Filter
Locations
Result types
Type of company
Select company type
Industries
Select industry
Company status
Select company status preset
Number of employees
Min.
Max.
Founding year
Lock keywords
Exclude keywords
Optional keywords
Cincinnati, United States
1-10 Employees
2007
Our services include research and assessments, call centers, secret shopping and outreach campaigns. The Voice of Your Customer is a Black-owned and minority-certified marketing consulting firm that uses research, secret shopping, outreach campaigns and our call center to engage hard-to-reach populations. The Voice of Your Customer is a Black-owned and minority-certified marketing consulting firm in Cincinnati, Ohio. The Voice of Your Customer team remains lean and is strategically positioned to provide our clients with quality, in-depth and cost-effective professional services. The Voice of Your Customer has been recognized for outstanding achievements, innovation and community involvement by the Public Relations Society of America, South Central Ohio Minority Supplier Development Council, Women’s Business Enterprise National Council, U.S. Crystal is a Diamond Life Member of Delta Sigma Theta Sorority, Incorporated, and currently a member of the Cincinnati Alumnae Chapter.
+
Featured
HOME - The Voice of Your Customer
... The Voice of Your Customer is a marketing firm specializing in leading surveys, focus groups, secret shopping and media campaigns. ...
Knokke-Heist, Belgium
1-10 Employees
Are your products being promoted in the most effective way? Mystery Customer Evaluations (MCE) was established in 1997 and has successfully completed thousands of visits throughout the UK. Passionate and committed to ensuring customers have the very best experiences that leave them feeling valued, excited and confident to recommend you. Using genuine customers and our platform, we cut through the data to provide you with concise insights that allow you to act quicker than ever before. Our team members are fanatical about delivering successful programmes that will far exceed your expectations. Our comprehensive reports and video recordings provide valuable feedback on the overall customer experience with a goal to help you enhance your operations, improve customer satisfaction and increase revenue.
+
Featured
Age Verification Testing | MCE Secret Shopping
... Age Verification Testing | MCE Secret Shopping ...
Brisbane City, Australia
1-10 Employees
2005
Choosing a Secret Shopping | Mystery Shopping provider for your business.
+
Featured
THE SECRET SHOPPER MYSTERY SHOPPING SERVICES
... The Secret Shopper Mystery Shopping Services is Australia's Number One Secret Shopping | Mystery Shopper Company | Sydney | Melbourne | Brisbane | Adelaide | Perth | Gold & Sunshine Coast | Newcastle | Wollongong | Canberra | NSW | QLD | SA | ACT | WA | NQ | Australia | Est. ...
Orlando, United States
11-50 Employees
2007
We are busier than we have ever been before! Marketing (and advertising) at its core is a personal medium, and we’re bringing the human factor back to an industry that often forgets it. We’ll work with your team to ensure your brand offers a seamless, cohesive customer experience across all of your digital marketing channels. The majority of customers prefer to discover the value of your services on their own terms — most don’t want to have to speak with someone in Sales on the phone or sit through a long demo too early in the process. Now is the time to modernize your sales process, rewrite your playbooks, measure key metrics, stay ahead of trends, and adjust your mindset around what really good marketing looks like. Lean on our industry experts for 20+ years of experience to gain a fresh perspective on your marketing efforts — all for free.
+
Featured
Secret Shopping
... Secret Shopping - Ellison ...
Wollongong City Council, Australia
11-50 Employees
2003
We have represented with the presidency of the Mystery Shopping Providers Association – Asia Pacific, advice presidency of the global body. Mystery Shopping still forms the core base of our offerings, but they have expanded to include:. Internal Audits – where we provide our platform for your staff to use for internal checklists and audits. Our qualified field force can be used to provide nation-wide audits. This One Tool Will Expose Incompetent Mystery Shopping Companies Mystery Shopping is a service that is hard to understand. This is the typical brand fingerprint for many clients. It’s a long way from the corporate board room to the cashier desk, operated by a young part-time employee. We’ll leave the strategy to you, and besides, the world has plenty of strategy experts.
+
Featured
Mystery Shopper | Service Integrity | Mystery Shopping Secret Shopper Australia
... Mystery Shopper | Service Integrity | Mystery Shopping Secret Shopper ...
Dallas, United States
1-10 Employees
1999
Find out why we are your best story. EO members are some of Dallas’ most respected leaders because of their focus on company best practices and culture. Amy was previously a member of Vistage International, an executive coaching organization that provides leadership training and business coaching to CEOs and executives, with more than 20,000 CEO members worldwide. As a member of this organization, we forged strong relationships within our network of experts and have come to consider them as an extension of our team. We respect the old-school art of relationship building while bringing innovative, fresh thinking to all we do. We’re committed to our clients – winning together is what brings us to work, eager to start our days. We’ve always been more than a PR agency, offering tailored services that make our clients’ messages more powerful. We’ve positively impacted the perception of what a PR agency is, how it operates, and what it is capable of in the eyes of clients, employees and partners.
+
Featured
Secret Shopping
... Secret Shopping - The Power ...
+
Featured
Contact Center & Support Center Consulting | RGLR Collective
... Product & Agent Secret Shopping ...
Austin, United States
11-50 Employees
2014
We are a woman-run business on a mission to empower our members to love their bodies by embracing their unique style. We are a store that comes to you! We are here to keep you happy, so let us know how we can do better. Based on what you keep, our experts learn more about your existing tastes, helping you discover new styles each month! The only debit you'll ever see is a shipping debit to you, which is credited towards your purchase. Try On, Keep What You Love And Return The Rest Using The Provided Pre-Paid Shipping Label. We carry sizes XS to 3X, and we are constantly seeking brands that have a good selection of sizes to accommodate all of our lovely members!
+
Featured
Nadine West - Women's Monthly Clothing Subscription Boxes
... The No-Risk shopping secret to make your friends jealous - even if you have zero time to shop! ...
Tallinn, Estonia
11-50 Employees
2003
Meil on mitmekesine tooteportfell, püüdleme alati parima tulemuse ja ühise edu poole.
+
Featured
Secret shopping
... Secret shopping ...
Remagen, Germany
1-10 Employees
Weitläufige und modern gestaltete Räumlichkeiten mit Café-Bar, kompetentem Personal und toller Mode bieten wir unseren Kundinnen.
+
Featured
Secret Shopping - D I E H L s Damenmode Remagen
... Secret Shopping - D I E H L s Damenmode ...
Technologies which have been searched by others and may be interesting for you:
Some interesting numbers and facts about the results you have just received for Secret Shopping
| Country with most fitting companies | United States |
| Amount of fitting manufacturers | 15 |
| Amount of suitable service providers | 15 |
| Average amount of employees | 1-10 |
| Oldest suiting company | 1999 |
| Youngest suiting company | 2019 |
Secret shopping, often referred to as mystery shopping, is a market research method employed by businesses to measure quality of service, compliance with regulations, or to gather specific information about products and services. The technique involves the use of individuals who, unbeknownst to the establishment's staff, pose as customers and conduct transactions in order to observe and report on their experiences. This method provides unbiased, direct feedback from the consumer's perspective, which can be crucial for businesses aiming to improve customer service, train employees, or evaluate and enhance the overall consumer experience. The impact of secret shopping within the retail and service industries is significant, as it allows companies to identify gaps in their service delivery, monitor compliance with company standards and regulations, and ultimately, drive improvements in customer satisfaction and loyalty. By offering a clear lens through which to view the customer experience, secret shopping serves as a valuable tool in a company's market research arsenal, enabling more targeted and effective strategies for business growth and customer engagement.
1. Objective Feedback
Secret shopping provides businesses with unbiased and genuine feedback about their customer service and product quality. Unlike feedback from regular customers, secret shoppers are trained to observe and report on specific aspects of the shopping experience, ensuring a comprehensive and objective evaluation.
2. Competitor Analysis
Another significant advantage is the ability to conduct competitor analysis discreetly. Secret shoppers can visit competitors’ stores to gain insights into their service quality, sales tactics, and customer satisfaction levels. This information is invaluable for businesses looking to stay ahead in the market.
3. Improved Customer Experience
By identifying areas of improvement, businesses can enhance their customer experience. Secret shoppers often uncover small but critical issues that regular customers might not report, such as cleanliness, employee behavior, and checkout efficiency. Addressing these issues can significantly boost customer satisfaction and loyalty.
4. Training Opportunities
The detailed reports provided by secret shoppers offer excellent training opportunities. Businesses can use real scenarios identified in these reports to train their staff, improving service quality and ensuring consistency across all customer interactions.
1. Industry Experience
Ensure the supplier has a solid track record in the secret shopping industry, with experience relevant to your specific sector.
2. Geographical Coverage
Confirm they can cover the geographic locations where your services or products are offered to ensure comprehensive feedback.
3. Customization Abilities
The supplier should be able to tailor their secret shopping programs to meet your unique business needs and objectives.
4. Data Accuracy and Reporting
Evaluate their ability to provide accurate, detailed, and actionable insights through their reporting mechanisms.
5. Technological Integration
Check if they utilize advanced technology for data collection and analysis to ensure high-quality, reliable feedback.
6. Shopper Network Quality
The quality of their secret shoppers is crucial. They should maintain a diverse and skilled shopper network.
7. Cost Efficiency
While not compromising on quality, the supplier should offer services that fit within your budget constraints.
8. Client Testimonials and References
Look for positive feedback from previous clients to gauge reliability and effectiveness.
Secret shopping, a tool traditionally used in retail, is now widely adopted across various B2B industries to gauge and improve customer service, compliance, and overall operational standards. In the hospitality sector, businesses deploy secret shoppers to assess the customer experience from booking through checkout. This approach ensures that services meet brand standards and identifies training opportunities for staff. In the healthcare industry, secret shopping is utilized to evaluate patient experiences, from appointment scheduling through treatment. This method helps in understanding the nuances of patient care and staff interaction, ensuring that the facility adheres to the highest standards of patient satisfaction and regulatory compliance. Manufacturing companies also benefit from secret shopping by monitoring the sales process and product knowledge of their distributors. This strategy ensures consistency in brand messaging and helps identify gaps in the distribution chain, leading to improved training programs and product positioning. Additionally, within the financial services sector, secret shopping helps in assessing the customer service quality, compliance with financial regulations, and the effectiveness of advice provided by consultants. This feedback is crucial for maintaining trust and ensuring that services align with customer needs and legal standards. By adopting secret shopping, businesses across these industries can gain invaluable insights into their operations, leading to enhanced customer experiences, compliance, and competitive advantage.
Secret shopping, a methodology employed to gauge the quality of service or compliance with regulations, predominantly operates at a high Technology Readiness Level (TRL), specifically around TRL 8 or 9. This assessment stems from the integration and active deployment of various mature technologies that facilitate secret shopping processes. Notably, the advent of digital platforms and mobile applications has significantly enhanced the efficiency and scope of secret shopping. These technologies enable the seamless scheduling of visits, real-time data collection, and instant reporting, providing businesses with actionable insights swiftly. Additionally, the utilization of advanced data analytics tools allows for the in-depth analysis of collected data, offering a comprehensive understanding of customer experience and service quality. The high TRL is further justified by the widespread adoption of secret shopping across multiple sectors, including retail, hospitality, and healthcare, indicating not only its technical maturity but also its proven effectiveness in real-world applications. The technical infrastructure supporting secret shopping, from data collection tools to analytics software, has evolved to a point where it is robust, user-friendly, and integrates seamlessly with existing business processes, underscoring the high TRL of secret shopping in the current technological landscape.
In the short-term, secret shopping is set to embrace mobile technology more deeply. Businesses are rapidly developing apps that allow secret shoppers to provide real-time feedback directly from their smartphones. This advancement will streamline the data collection process, making it faster and more efficient. Enhanced GPS technology will also enable companies to verify the location of secret shoppers, ensuring the authenticity of their in-store experiences. Looking into the mid-term, artificial intelligence (AI) and machine learning will play pivotal roles. AI will be utilized to analyze the vast amounts of data collected by secret shoppers, identifying patterns and insights that were previously undetectable. This will allow businesses to make more informed decisions about improvements. Furthermore, machine learning algorithms will enable the customization of secret shopping tasks based on previous outcomes, optimizing the effectiveness of each assignment. Long-term forecasts predict the integration of virtual reality (VR) into secret shopping. VR technology will enable secret shoppers to simulate in-store experiences from anywhere, providing feedback on store layouts, product placements, and customer service without the need for physical presence. This development will not only expand the reach of secret shopping but also significantly reduce the costs associated with travel and logistics. It represents a major leap towards a more flexible and efficient secret shopping process.
