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The B2B platform for the best purchasing descision. Identify and compare relevant B2B manufacturers, suppliers and retailers
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Price Survey
Belo Horizonte, Brazil
C
1-10 Employees
2017
Key takeaway
The company specializes in providing real-time insights into product sales prices and monitoring, enabling retailers to adapt their pricing strategies effectively. Their innovative approach includes detailed reporting and visual validation of retail conditions, which is crucial for understanding product positioning and availability.
Reference
Core business
Pesquisa de Preços e Pesquisa de Campo de Varejo - Price Survey
A Price Survey faz Pesquisa de Preços e Pesquisa de Campo no Varejo e na Indústria. Monitoramento de preços e Pesquisa de Mercado para a Ruptura do Varejo.
Global Shopper
São Paulo, Brazil
C
51-100 Employees
2017
Key takeaway
Global Shopper, a division of Omnicom Media Group in Brazil, emphasizes the importance of connected commerce, which enhances the shopper's experience through seamless discovery and engagement. Their focus on creating integrated shopping experiences aligns with the concept of "secret shopping," where understanding consumer interactions is crucial.
Reference
Core business
GS global shopper | Growth. Different.
We are all constantly having experiences, and each one builds people and brands. It is an ecosystem. Alive. Connected. That progressively intertwines itself to be increasingly integrated. We understand this organism. We are part of this evolution. Come and grow with us to be really different.
CoinShopp
Rio de Janeiro, Brazil
C
1-10 Employees
-
Key takeaway
CoinShopp (CSHOP) is an innovative decentralized e-commerce platform that facilitates the sale of digital and physical goods using its proprietary token, enhancing the online shopping experience with secure and efficient transactions. Their focus on integrating crypto assets with e-commerce aims to create a comprehensive ecosystem for digital businesses.
Reference
Core business
CoinShopp (CSHOP) - The first tokenized e-commerce - CoinShopp
Welcome to the E-commerce revolution, we are CoinShopp!
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SAX | Customer Experience Metrics
São Paulo, Brazil
C
11-50 Employees
2011
Key takeaway
The text highlights SAX's expertise in "Cliente Oculto" (Mystery Shopping), emphasizing its focus on monitoring service standards through direct interaction with employees, which is essential for understanding customer experiences. SAX is a leader in this field in Brazil, offering valuable insights for businesses seeking to enhance their operational standards and customer service.
Reference
Core business
Cliente Oculto e Auditoria de Operações é com a SAX
A SAX fornece o melhor quando o assunto é cliente oculto e auditoria de operações. Converse conosco e veja todas as possibilidades para sua empresa.
SM Places
São Paulo, Brazil
C
11-50 Employees
2016
Key takeaway
The company, Smplaces, offers a comprehensive platform for creating and managing marketplaces, which could be beneficial for secret shopping strategies. Their focus on SEO and partnership with specialized services enhances the overall marketplace experience.
Reference
Core business
Smplaces - Seu marketplace 100% gerenciável e totalmente pronto pra começar
ZCodeo
São Carlos, Brazil
C
51-100 Employees
2010
Key takeaway
Zcodeo LLP emphasizes the importance of e-commerce for business growth, offering end-to-end solutions for online businesses, including the development of secure and scalable e-commerce websites and applications. Their expertise in web and app development positions them as a key player in enhancing digital retail experiences.
Reference
Product
E-Commerce
SKS CX Customer Experience Consultancy
São José do Rio Preto, Brazil
C
251-500 Employees
1988
Key takeaway
Stella Susskind is a leading expert in Customer Experience, and her book on Mystery Shopping has made a significant impact in Latin America. She founded the Mystery Shopping Providers Association in the region, highlighting her authority in the field.
Reference
Core business
Home - SKS | Perception - Customer Experience Consultancy
De forma inovadora e integrada, a SKS | Perception traz aos clientes a experiência dos consumidores em todos os canais de contato!
SoaresTI Soluções
Rio de Janeiro, Brazil
C
1-10 Employees
2012
Key takeaway
The company, SoaresTI, offers a vast selection of over 9 million digital products, highlighting a diverse range of options that could be valuable for secret shopping experiences.
Reference
Product
eCommerce Website – SoaresTI
Shoppr
Porto Alegre, Brazil
C
1-10 Employees
-
Key takeaway
Shoppr is a grocery delivery service that emphasizes convenience by shopping on your behalf, making it easier for customers to access their favorite products.
Reference
Core business
Shoppr
Sensedia
São Paulo, Brazil
C
251-500 Employees
2007
Key takeaway
Sensedia is a prominent integration solutions provider recognized for its robust API management platform and strategic professional services, catering to over 200 enterprise clients.
Reference
Service
Site Sensedia
Technologies which have been searched by others and may be interesting for you:
A selection of suitable products and services provided by verified companies according to your search.
Service
Store & Venue Mystery Shopping
Go to product
A selection of suitable use cases for products or services provided by verified companies according to your search.
Use case
Improving Customer Service and Sales in a Retail Chain
Retail, Hospitality, Automotive, Entertainment, Healthcare, Leisure & Fitness, Financial Services
A national retail chain has been experiencing inconsistent customer service across its stores, leading to varied customer satisfaction levels and missed sales opportunities. Management wants to ensure that staff in all locations are following company standards, engaging customers effectively, and maximising sales potential. To achieve this, they engage Centrebound’s Store & Venue Mystery Shopping service. Centrebound deploys trained mystery shoppers to visit various stores, acting as typical customers. The shoppers assess how well employees greet and engage customers, promote products, and handle transactions. Additionally, they evaluate the cleanliness, organisation of the store, and compliance with health and safety protocols. After conducting multiple assessments, Centrebound delivers detailed reports on each visit, highlighting strengths and weaknesses in customer service and operational processes. The retail chain uses these insights to implement targeted training for staff, adjust store layouts for better customer navigation, and improve the enforcement of company policies. As a result, the chain sees improved customer satisfaction scores, higher sales conversions, and consistent service standards across all locations.
Use case
Improving Customer Service and Sales in a Retail Chain
Retail, Hospitality, Automotive, Entertainment, Healthcare, Leisure & Fitness, Financial Services
A national retail chain has been experiencing inconsistent customer service across its stores, leading to varied customer satisfaction levels and missed sales opportunities. Management wants to ensure that staff in all locations are following company standards, engaging customers effectively, and maximising sales potential. To achieve this, they engage Centrebound’s Store & Venue Mystery Shopping service. Centrebound deploys trained mystery shoppers to visit various stores, acting as typical customers. The shoppers assess how well employees greet and engage customers, promote products, and handle transactions. Additionally, they evaluate the cleanliness, organisation of the store, and compliance with health and safety protocols. After conducting multiple assessments, Centrebound delivers detailed reports on each visit, highlighting strengths and weaknesses in customer service and operational processes. The retail chain uses these insights to implement targeted training for staff, adjust store layouts for better customer navigation, and improve the enforcement of company policies. As a result, the chain sees improved customer satisfaction scores, higher sales conversions, and consistent service standards across all locations.
When exploring the secret shopping industry in Brazil, it is crucial to consider several key factors. The legal landscape is important, as regulations governing consumer protection and data privacy have become increasingly stringent. Understanding local laws can help ensure compliance and avoid potential legal issues. Additionally, the competitive landscape is significant; the market features a mix of established players and new entrants, making it essential to assess the strengths and weaknesses of various companies. Challenges such as economic fluctuations and varying consumer behaviors across different regions can impact the effectiveness of secret shopping initiatives. However, opportunities abound, particularly as businesses seek to enhance customer experiences in a rapidly evolving market. The rise of e-commerce also offers new avenues for secret shopping, as companies look to evaluate online services and customer interactions. Moreover, environmental concerns are becoming more relevant, with an increasing emphasis on sustainable practices. Companies in this industry may need to align their operations with eco-friendly initiatives to meet consumer expectations. Overall, understanding these dynamics is vital for anyone interested in engaging with the secret shopping industry in Brazil, as it offers both challenges and significant potential for growth.
Some interesting numbers and facts about your company results for Secret Shopping
| Country with most fitting companies | Brazil |
| Amount of fitting manufacturers | 12 |
| Amount of suitable service providers | 10 |
| Average amount of employees | 11-50 |
| Oldest suiting company | 1988 |
| Youngest suiting company | 2017 |
Some interesting questions that has been asked about the results you have just received for Secret Shopping
What are related technologies to Secret Shopping?
Based on our calculations related technologies to Secret Shopping are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce
Which industries are mostly working on Secret Shopping?
The most represented industries which are working in Secret Shopping are IT, Software and Services, Retail, Finance and Insurance, Marketing Services, Research
How does ensun find these Secret Shopping Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.