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The B2B platform for the best purchasing descision. Identify and compare relevant B2B manufacturers, suppliers and retailers
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MarketingPRO
Villafranca di Verona, Italy
B
11-50 Employees
2005
Key takeaway
MarketingPRO specializes in market and competitor analysis, offering strategic marketing and pricing consulting solutions. They provide mystery shopping and phantom testing services, which are essential for gathering competitive intelligence.
Reference
Service
MarketingPRO :: Mystery shopping & Phantom Test
Shopping Angels
Milan, Italy
B
1-10 Employees
2020
Key takeaway
Shopping Angels provides expert assistance for online shopping, focusing on areas like fashion, beauty, and technology. Their knowledgeable consultants, referred to as Shopping Angels, are ready to help you find specific products, making the shopping experience more personalized and effective.
Reference
Core business
Shopping Angels – Your italian Shopping Experts
Highstreet.io
Sant'Ambrogio di Valpolicella, Italy
B
11-50 Employees
2015
Key takeaway
Highstreet.io is a shopping feed management provider that helps brands expand their product visibility across various marketplaces and channels, including social commerce. Their platform offers technical integration services and expertise in feed management, enabling customers to optimize their product listings and enhance sales.
Reference
Core business
Shopping Feed Provider | Highstreet.io
Shopping feed management provider with personalized services to help you optimize product feeds for shopping channels & multiple marketplaces.
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Market3rs
Turin, Italy
B
1-10 Employees
2021
Key takeaway
Market3rs focuses on enhancing relationships between retailers, brands, and shoppers through digital products, which can be crucial for effective secret shopping experiences. Their mission to support the market by providing retailers with tools to engage customers aligns with the objectives of secret shopping to evaluate and improve customer interactions.
Reference
Core business
Market3rs
Market3rs, through digital products, enhances relationships between Retailers, Brands and Shoppers
UNGUESS
Milan, Italy
B
51-100 Employees
2015
Key takeaway
UNGUESS offers an in-store experience testing service that leverages a global community to analyze customer experiences in physical retail environments. This approach helps businesses understand customer perceptions and improve their overall shopping experience.
Reference
Service
In-store experience testing service - UNGUESS
Use the UNGUESS community of real humans to analyse your customer’s experience (like triggers, drivers and barriers) inside your physical stores/shops.
OnShop
Rome, Italy
B
11-50 Employees
2013
Key takeaway
OnShop offers a disposable PIN voucher that enables anyone to make online purchases without the need for credit cards or bank accounts. This makes it an accessible option for secret shopping, allowing users to buy products and services discreetly.
Reference
Core business
OnShop - Make digital payments within everyone's reach
Our vouchers can be purchased with cash and guarantee to anyone the opportunity to buy products and services online.
Shoppy
Milan, Italy
B
11-50 Employees
2020
Key takeaway
Shoppy offers a dedicated team to assist brands in creating a mobile app connected to their Shopify store, enhancing customer loyalty and boosting sales. With a streamlined process that enables app development in just 10 days, Shoppy focuses on supporting a select group of brands each month.
Reference
Core business
Shoppy - Create a mobile app for your Shopify store
We help the fashion brands who sell on Shopify build customer loyalty, incentivize recurring purchases and increase sales via their mobile apps
Personal Shopper Roma
Rome, Italy
B
1-10 Employees
-
Key takeaway
The company offers a specialized service for businesses to enhance their employees' professional appearance, which can be relevant for secret shopping assessments focused on staff presentation. Additionally, they provide a unique experience exploring Rome's specialty shops and culinary delights.
Reference
Product
AP1_3821 - Personal Shopper Roma
Interactive Market Research
Naples, Italy
B
11-50 Employees
1999
Key takeaway
Interactive Market Research specializes in providing tailored market research solutions, including mystery shopping, which supports clients' marketing processes through both traditional and innovative data collection methods. With over 20 years of experience, the company emphasizes a proactive approach to delivering high-quality insights.
Reference
Service
SERVICES - INTERACTIVE MARKET RESEARCH
MIMEX SHOPPING
Italy
B
11-50 Employees
2020
Key takeaway
MIMEX offers a self-service shopping experience through cashierless and modular micro-markets, which can be deployed in physical locations or mobile formats. This innovative approach enhances convenience and reduces waiting times, making it a suitable option for those who prefer to shop without visiting large supermarkets, especially during times like pandemics.
Reference
Core business
HOME | MIMEX Micro Market Experience
MIMEX aims to develop a complete solution for retailers to deploy cashierless and modular micro-markets, also available in a mobile version. A pleasurable experience that will fit any shopper’s needs, reducing waiting times and facilitating checkout.
Technologies which have been searched by others and may be interesting for you:
A selection of suitable products and services provided by verified companies according to your search.
Service
Store & Venue Mystery Shopping
Go to product
A selection of suitable use cases for products or services provided by verified companies according to your search.
Use case
Improving Customer Service and Sales in a Retail Chain
Retail, Hospitality, Automotive, Entertainment, Healthcare, Leisure & Fitness, Financial Services
A national retail chain has been experiencing inconsistent customer service across its stores, leading to varied customer satisfaction levels and missed sales opportunities. Management wants to ensure that staff in all locations are following company standards, engaging customers effectively, and maximising sales potential. To achieve this, they engage Centrebound’s Store & Venue Mystery Shopping service. Centrebound deploys trained mystery shoppers to visit various stores, acting as typical customers. The shoppers assess how well employees greet and engage customers, promote products, and handle transactions. Additionally, they evaluate the cleanliness, organisation of the store, and compliance with health and safety protocols. After conducting multiple assessments, Centrebound delivers detailed reports on each visit, highlighting strengths and weaknesses in customer service and operational processes. The retail chain uses these insights to implement targeted training for staff, adjust store layouts for better customer navigation, and improve the enforcement of company policies. As a result, the chain sees improved customer satisfaction scores, higher sales conversions, and consistent service standards across all locations.
Use case
Improving Customer Service and Sales in a Retail Chain
Retail, Hospitality, Automotive, Entertainment, Healthcare, Leisure & Fitness, Financial Services
A national retail chain has been experiencing inconsistent customer service across its stores, leading to varied customer satisfaction levels and missed sales opportunities. Management wants to ensure that staff in all locations are following company standards, engaging customers effectively, and maximising sales potential. To achieve this, they engage Centrebound’s Store & Venue Mystery Shopping service. Centrebound deploys trained mystery shoppers to visit various stores, acting as typical customers. The shoppers assess how well employees greet and engage customers, promote products, and handle transactions. Additionally, they evaluate the cleanliness, organisation of the store, and compliance with health and safety protocols. After conducting multiple assessments, Centrebound delivers detailed reports on each visit, highlighting strengths and weaknesses in customer service and operational processes. The retail chain uses these insights to implement targeted training for staff, adjust store layouts for better customer navigation, and improve the enforcement of company policies. As a result, the chain sees improved customer satisfaction scores, higher sales conversions, and consistent service standards across all locations.
When exploring the secret shopping industry in Italy, several key considerations come into play. First, understanding the local regulations is crucial, as compliance with privacy laws and consumer protection standards is mandatory. Secret shopping activities must adhere to the General Data Protection Regulation (GDPR), ensuring that customer data is handled appropriately. The competitive landscape in Italy is robust, with numerous companies offering secret shopping services. It's essential to evaluate their reputation, experience, and the quality of their reporting. Challenges in this industry may include ensuring the authenticity of feedback, as clients increasingly seek detailed and actionable insights. Opportunities abound in sectors like retail, hospitality, and e-commerce, where consumer experience is pivotal. Additionally, the rise of online shopping and changing consumer behaviors present new avenues for secret shopping services. Environmental considerations, while not always at the forefront, are becoming more significant as companies aim to adopt sustainable practices and reduce their ecological footprint. Lastly, the global relevance of secret shopping continues to grow, with international brands recognizing the need for localized feedback to enhance their presence in the Italian market. Overall, a comprehensive understanding of these factors will provide a solid foundation for anyone interested in entering the secret shopping industry in Italy.
Some interesting numbers and facts about your company results for Secret Shopping
| Country with most fitting companies | Italy |
| Amount of fitting manufacturers | 34 |
| Amount of suitable service providers | 34 |
| Average amount of employees | 11-50 |
| Oldest suiting company | 1999 |
| Youngest suiting company | 2021 |
Some interesting questions that has been asked about the results you have just received for Secret Shopping
What are related technologies to Secret Shopping?
Based on our calculations related technologies to Secret Shopping are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce
Who are Start-Ups in the field of Secret Shopping?
Start-Ups who are working in Secret Shopping are Market3rs
Which industries are mostly working on Secret Shopping?
The most represented industries which are working in Secret Shopping are IT, Software and Services, Other, Marketing Services, Finance and Insurance, Research
How does ensun find these Secret Shopping Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.