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The Secret Shopper Mystery Shopping Services
Brisbane City, Australia
A
1-10 Employees
2005
Key takeaway
The Secret Shopper, Australia's leading mystery shopping company, has been providing tailored secret shopping services since 2006, helping businesses enhance their customer service and increase profitability. Their expert team designs customized mystery shopping programs that offer valuable insights into customer satisfaction and team performance, ultimately contributing to improved sales and service standards.
Reference
Core business
Secret Shopping | The Secret Shopper Mystery Shopping Services
The Secret Shopper Mystery Shopping Services is Australia's Number One Secret Shopping | Mystery Shopper Company | Sydney | Melbourne | Brisbane | Adelaide | Perth | Gold & Sunshine Coast | Newcastle | Wollongong | Canberra | NSW | QLD | SA | ACT | WA | NQ | Australia | Est. 2006
SERVICE INTEGRITY PTY LTD
Wollongong City Council, Australia
A
11-50 Employees
2003
Key takeaway
Service Integrity is a prominent provider of mystery shopping services in Australia and New Zealand, offering a comprehensive approach to compliance, sales, and customer service through their expertise in program design and management. Their offerings include not only traditional mystery shopping but also internal audits, utilizing a qualified field force for nationwide assessments, thereby ensuring a thorough understanding of client experiences.
Reference
Core business
Mystery Shopper | Service Integrity | Mystery Shopping Secret Shopper Australia
Service Integrity is a mystery shopping compliance, sales and customer service in Australia & NZ. We use our experience in program design and management to uncover the truth of what is happening within organizations.
Snooper
Sydney, Australia
A
11-50 Employees
2016
Key takeaway
Snooper offers a fun and flexible opportunity to become a mystery shopper, allowing individuals to earn money by taking photos while shopping at their favorite stores. With convenient missions available during everyday errands, shoppers can easily get paid directly into their bank accounts.
Reference
Core business
Home page - Shoppers - Snooper
Become a mystery shopper and get paid while shopping A fun a flexible way to earn money on the side. Take a few photos while you shop at your favourite store and get paid straight into your bank account. Join our community, download the App now Become a mystery shopper and get paid while shopping A […]
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CROSSMARK Australia
Sydney, Australia
A
1001-5000 Employees
1984
Key takeaway
CROSSMARK offers mystery shopping services as part of its data-driven field solutions that enhance sales growth for clients. With a focus on innovation and strong retailer partnerships, CROSSMARK is well-equipped to provide effective and timely retail strategies.
Reference
Service
Mystery Shopping Services | CROSSMARK
TKW Health
Melbourne, Australia
A
251-500 Employees
1997
Key takeaway
TKW Research Group specializes in delivering quality respondents for market research, including mystery shopping services that focus on customer satisfaction and experience. Their commitment to innovative data collection solutions ensures that clients receive timely and budget-friendly services, making them a trusted partner in the industry.
Reference
Service
Mystery Shopping - TKW Research
Field Agent® Australia
Melbourne, Australia
A
1-10 Employees
2010
Key takeaway
The company specializes in providing mobile audits and mystery shopping services that offer clients real-time insights into retail environments. Their approach helps businesses enhance customer experience and stay competitive through fast and affordable solutions.
Reference
Core business
Field Agent Australia
Crowdsourcing data from Aussies via their smartphones. Store audits, insights, mystery shops. Fast, National coverage. Complete, quality checked data.
Above Benchmark
Brisbane City, Australia
A
1001-5000 Employees
2002
Key takeaway
Above Benchmark is a dedicated Mystery Shopping provider in Australia, offering tailored services to enhance customer experience and boost sales. Their experienced team is committed to clear communication and continuous improvement, ensuring they meet diverse client needs effectively.
Reference
Core business
Above Benchmark - Mystery Shopping Australia
Improve your customer experience, increase your sales and achieve above your benchmark with the best mystery shopping company in Australia. Have our skilled Mystery Shoppers evaluate your business!
The Shopper Collective
Sydney, Australia
A
1-10 Employees
2016
Key takeaway
The Shopper Collective focuses on enhancing brand and retailer strategies by deeply understanding shopper behavior and developing insights-driven approaches. Their commitment to understanding shoppers aligns with the concept of secret shopping, as it emphasizes the importance of firsthand insights into consumer experiences.
Reference
Core business
Shopper Research | Sydney | The Shopper Collective
The Shopper Collective helps brands and retailers maximise the opportunity to engage shoppers by better understanding shopper strategy, their behaviour and developing insights-driven commercial strategies.
XPO: The Mars Agency
Sydney, Australia
A
501-1000 Employees
2013
Key takeaway
The company specializes in creating strategic shopper activations that enhance the connection between brands and consumers across various channels, including digital and experiential marketing. Their comprehensive in-house services ensure meticulous control and measurement of campaigns, making them well-equipped to execute effective shopper engagement strategies.
Reference
Service
Digital Shopper Services - XPO Brands - Sydney - Melbourne
Our award winning in-house team of Software Developers and UX/UI designers will look after your digital shopper suite from end to end.
ShopGrok
Sydney, Australia
A
1-10 Employees
2018
Key takeaway
ShopGrok specializes in retail pricing and data analytics, helping retailers like Supercheap Auto to enhance their pricing strategies through data-driven insights. With a focus on empowering sellers and ensuring competitive marketplace inventory, ShopGrok's tools are designed to support effective category and brand management in a competitive retail environment.
Reference
Product
Marketplace Management - ShopGrok
Technologies which have been searched by others and may be interesting for you:
A selection of suitable products and services provided by verified companies according to your search.
Service
Store & Venue Mystery Shopping
Go to product
A selection of suitable use cases for products or services provided by verified companies according to your search.
Use case
Improving Customer Service and Sales in a Retail Chain
Retail, Hospitality, Automotive, Entertainment, Healthcare, Leisure & Fitness, Financial Services
A national retail chain has been experiencing inconsistent customer service across its stores, leading to varied customer satisfaction levels and missed sales opportunities. Management wants to ensure that staff in all locations are following company standards, engaging customers effectively, and maximising sales potential. To achieve this, they engage Centrebound’s Store & Venue Mystery Shopping service. Centrebound deploys trained mystery shoppers to visit various stores, acting as typical customers. The shoppers assess how well employees greet and engage customers, promote products, and handle transactions. Additionally, they evaluate the cleanliness, organisation of the store, and compliance with health and safety protocols. After conducting multiple assessments, Centrebound delivers detailed reports on each visit, highlighting strengths and weaknesses in customer service and operational processes. The retail chain uses these insights to implement targeted training for staff, adjust store layouts for better customer navigation, and improve the enforcement of company policies. As a result, the chain sees improved customer satisfaction scores, higher sales conversions, and consistent service standards across all locations.
Use case
Improving Customer Service and Sales in a Retail Chain
Retail, Hospitality, Automotive, Entertainment, Healthcare, Leisure & Fitness, Financial Services
A national retail chain has been experiencing inconsistent customer service across its stores, leading to varied customer satisfaction levels and missed sales opportunities. Management wants to ensure that staff in all locations are following company standards, engaging customers effectively, and maximising sales potential. To achieve this, they engage Centrebound’s Store & Venue Mystery Shopping service. Centrebound deploys trained mystery shoppers to visit various stores, acting as typical customers. The shoppers assess how well employees greet and engage customers, promote products, and handle transactions. Additionally, they evaluate the cleanliness, organisation of the store, and compliance with health and safety protocols. After conducting multiple assessments, Centrebound delivers detailed reports on each visit, highlighting strengths and weaknesses in customer service and operational processes. The retail chain uses these insights to implement targeted training for staff, adjust store layouts for better customer navigation, and improve the enforcement of company policies. As a result, the chain sees improved customer satisfaction scores, higher sales conversions, and consistent service standards across all locations.
When exploring the secret shopping industry in Australia, several key considerations come into play. Understanding the regulatory environment is crucial, as companies must adhere to Australian Consumer Law, which governs fair trading and consumer rights. This ensures that secret shopping practices are ethical and transparent. Additionally, the competitive landscape is evolving, with numerous agencies offering diverse services, making it essential to evaluate the reputation and reliability of potential partners. Challenges faced in this industry can include maintaining shopper confidentiality, ensuring quality control, and overcoming potential biases in evaluations. However, there are ample opportunities, particularly as businesses increasingly recognize the value of customer experience and feedback. The rise of e-commerce has also created a demand for online secret shopping, expanding the market potential. Environmental concerns are becoming more prominent, with companies encouraged to adopt sustainable practices in their operations. Finally, understanding the global market relevance is beneficial, as trends and methodologies from other countries can influence the Australian market. By considering these factors, individuals can make informed decisions when researching companies in the secret shopping industry, ultimately enhancing their prospects in this dynamic field.
Some interesting numbers and facts about your company results for Secret Shopping
| Country with most fitting companies | Australia |
| Amount of fitting manufacturers | 87 |
| Amount of suitable service providers | 118 |
| Average amount of employees | 11-50 |
| Oldest suiting company | 1984 |
| Youngest suiting company | 2018 |
Some interesting questions that has been asked about the results you have just received for Secret Shopping
What are related technologies to Secret Shopping?
Based on our calculations related technologies to Secret Shopping are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce
Which industries are mostly working on Secret Shopping?
The most represented industries which are working in Secret Shopping are IT, Software and Services, Marketing Services, Other, Research, Retail
How does ensun find these Secret Shopping Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.
