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Shoppers Confidential Inc.
Old Toronto, Canada
A
1-10 Employees
2005
Key takeaway
Shoppers Confidential is a specialized feedback and insight data company that offers comprehensive mystery and secret shopping services in Toronto and Edmonton. Their programs provide businesses with a thorough understanding of the customer experience, helping to enhance service quality and deliver a strong return on investment.
Reference
Service
Mystery Shopping Services & Customer Service Audits
A variety of Customer Service insight tools, products & services including mystery shopping to gain data and create action all while offering a great ROI.
The Insights Shop
Ajax, Canada
A
11-50 Employees
2018
Key takeaway
The company offers a unique approach to mystery shopping, providing fully vetted participants who deliver reliable insights through a comprehensive screening process. Their extensive portfolio of fieldwork and research services ensures high-quality recruitment and profiles, enhancing the overall research experience.
Reference
Product
Mystery Shopping – The Insights Shop
Premier Service
Montreal, Canada
A
11-50 Employees
1991
Key takeaway
Premier Service specializes in developing tailored mystery shopping programs that measure key performance indicators, enhancing sales and customer loyalty. Their expertise in survey design ensures effective assessment of factors like product placement and staff knowledge, crucial for retail and service industries.
Reference
Core business
Mystery Shopper Company | Mystery Shopping Experts | Premier Service
The #1 Mystery Shopper Company. Premier Service creates Mystery Shopping programs in major cities that increase sales and boost customer loyalty.
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Field Agent Canada
Calgary, Canada
A
1-10 Employees
2011
Key takeaway
Field Agent offers comprehensive retail solutions, including mystery shopping, which can help brands gather in-store information and consumer insights. Their services are designed to drive product trials and generate actionable reviews.
Reference
Core business
Canada Mobile Audits & Mystery Shopping
Win at retail. Our retail solutions connects brands to shoppers to capture in-store information, gather rich consumer insights, and drive product trial.
Intouch Insight
Ottawa, Canada
A
251-500 Employees
1992
Key takeaway
The Intouch platform specializes in delivering Mystery Shopping data as part of its comprehensive CX intelligence suite, designed to enhance operational excellence for multi-location brands. With robust reporting capabilities and real-time notifications, Intouch empowers businesses to effectively listen to their customers and act on valuable insights.
Reference
Product
Services Recommender | Intouch Insight
Find out how mystery shopping or operational audits from Intouch Insight drive operational excellence. Get an instant recommendation for Free.
Raymark
Montreal, Canada
A
101-250 Employees
1989
Key takeaway
Mi9 Retail provides comprehensive solutions that enhance retail operations across multiple channels, which can be beneficial for optimizing secret shopping strategies. Their focus on merchandise management, point-of-purchase systems, and analytics tools can help retailers improve customer engagement and increase revenue.
Reference
Service
services-sh-11 - Mi9 Retail
Shopper 1st
Old Toronto, Canada
A
11-50 Employees
2018
Key takeaway
Shopper1st offers a comprehensive 18-point assessment that enhances your brand's ability to convert shoppers on your e-commerce site, which is crucial for effective secret shopping evaluations. Their focus on in-depth research into communication strategies that drive brand choice sets them apart from competitors.
Reference
Core business
WHO WE ARE | Shopper1st
ShoppingRoad
Ottawa, Canada
A
11-50 Employees
2015
Key takeaway
ShoppingRoad offers an innovative, interactive shopping experience that can be managed directly from your smartphone, tablet, or computer. By becoming a member, users gain access to exclusive advantages and promotions, making it a unique platform for both consumers and enterprises.
Reference
Core business
ShoppingRoad | Follow the Shopping Road™
Spider Marketing Solutions
Old Toronto, Canada
A
11-50 Employees
2004
Key takeaway
The company, Spider Marketing Solutions, specializes in shopper marketing and consumer promotion, focusing on creating innovative marketing strategies that effectively engage shoppers along their path to purchase. Their proprietary process includes pre-testing ideas with shoppers to enhance the likelihood of successful conversions.
Reference
Core business
Spider Marketing Solutions | The Promotion and Shopper Marketing Experts
iSHOP Mission.ca
Mission, Canada
A
1-10 Employees
2021
Key takeaway
iSHOP Mission is dedicated to promoting local shopping by connecting consumers with nearby businesses, making it easier to find and compare services like restaurants and plumbers. Their platform not only helps users discover local merchants but also encourages direct interaction, allowing shoppers to get advice and learn more before making a purchase.
Reference
Core business
iShop Mission - About us
Technologies which have been searched by others and may be interesting for you:
A selection of suitable products and services provided by verified companies according to your search.
Service
Store & Venue Mystery Shopping
Go to product
A selection of suitable use cases for products or services provided by verified companies according to your search.
Use case
Improving Customer Service and Sales in a Retail Chain
Retail, Hospitality, Automotive, Entertainment, Healthcare, Leisure & Fitness, Financial Services
A national retail chain has been experiencing inconsistent customer service across its stores, leading to varied customer satisfaction levels and missed sales opportunities. Management wants to ensure that staff in all locations are following company standards, engaging customers effectively, and maximising sales potential. To achieve this, they engage Centrebound’s Store & Venue Mystery Shopping service. Centrebound deploys trained mystery shoppers to visit various stores, acting as typical customers. The shoppers assess how well employees greet and engage customers, promote products, and handle transactions. Additionally, they evaluate the cleanliness, organisation of the store, and compliance with health and safety protocols. After conducting multiple assessments, Centrebound delivers detailed reports on each visit, highlighting strengths and weaknesses in customer service and operational processes. The retail chain uses these insights to implement targeted training for staff, adjust store layouts for better customer navigation, and improve the enforcement of company policies. As a result, the chain sees improved customer satisfaction scores, higher sales conversions, and consistent service standards across all locations.
Use case
Improving Customer Service and Sales in a Retail Chain
Retail, Hospitality, Automotive, Entertainment, Healthcare, Leisure & Fitness, Financial Services
A national retail chain has been experiencing inconsistent customer service across its stores, leading to varied customer satisfaction levels and missed sales opportunities. Management wants to ensure that staff in all locations are following company standards, engaging customers effectively, and maximising sales potential. To achieve this, they engage Centrebound’s Store & Venue Mystery Shopping service. Centrebound deploys trained mystery shoppers to visit various stores, acting as typical customers. The shoppers assess how well employees greet and engage customers, promote products, and handle transactions. Additionally, they evaluate the cleanliness, organisation of the store, and compliance with health and safety protocols. After conducting multiple assessments, Centrebound delivers detailed reports on each visit, highlighting strengths and weaknesses in customer service and operational processes. The retail chain uses these insights to implement targeted training for staff, adjust store layouts for better customer navigation, and improve the enforcement of company policies. As a result, the chain sees improved customer satisfaction scores, higher sales conversions, and consistent service standards across all locations.
When exploring the secret shopping industry in Canada, there are several key considerations to keep in mind. Understanding the regulatory environment is crucial, as different provinces may have specific laws governing consumer protection and data privacy that can impact secret shopping practices. Additionally, the competitive landscape is important; numerous companies operate in this market, making it vital to research their reputations, client base, and methodologies to identify reliable partners. Challenges in this sector can include ensuring the accuracy of feedback collected and maintaining the integrity of the evaluation process. Opportunities exist as businesses increasingly recognize the value of customer experience insights, leading to a growing demand for mystery shopping services across various industries, including retail and hospitality. Environmental concerns are also becoming more prominent, with clients seeking to understand how their operations align with sustainability initiatives. This trend can create a niche for secret shopping firms that specialize in assessing green practices. Lastly, the global market relevance of secret shopping is expanding, as Canadian companies often look to international best practices to enhance their service offerings. Understanding these factors will provide a comprehensive foundation for anyone interested in entering the secret shopping industry in Canada.
Some interesting numbers and facts about your company results for Secret Shopping
| Country with most fitting companies | Canada |
| Amount of fitting manufacturers | 107 |
| Amount of suitable service providers | 117 |
| Average amount of employees | 11-50 |
| Oldest suiting company | 1989 |
| Youngest suiting company | 2021 |
Some interesting questions that has been asked about the results you have just received for Secret Shopping
What are related technologies to Secret Shopping?
Based on our calculations related technologies to Secret Shopping are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce
Who are Start-Ups in the field of Secret Shopping?
Start-Ups who are working in Secret Shopping are iSHOP Mission.ca
Which industries are mostly working on Secret Shopping?
The most represented industries which are working in Secret Shopping are IT, Software and Services, Marketing Services, Other, Human Resources, Consulting
How does ensun find these Secret Shopping Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.
