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The B2B platform for the best purchasing descision. Identify and compare relevant B2B manufacturers, suppliers and retailers
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Diagonal PARTNERS
Barcelona, Spain
A
251-500 Employees
1993
Key takeaway
The company offers a specialized "Mystery Shopping" service that involves professionals acting as regular customers to assess various aspects of a business. This service includes detailed analysis, training on retail trends, and customer satisfaction measurement through various formats, providing valuable insights that enhance customer experience and inform actionable plans.
Reference
Core business
Diagonal PARTNERS: asesores de confianza – Mystery Shopping
Misterioseando
Madrid, Spain
A
1-10 Employees
2014
Key takeaway
Misterioseando is a specialized consultancy focused on Mystery Shopping, offering exclusive training in Spanish and expanding its reach throughout Latin America, Spain, and Andorra. They provide valuable insights for Mystery Shoppers, emphasizing the importance of thorough evaluations that go beyond the store visit, including aspects like pre-advertising and post-sale service.
Reference
Core business
Misterioseando: Todo sobre Cliente Misterioso, cursos especializados, ofertas de colaboración y mucho más
Conoce todo sobre la técnica del Cliente Misterioso y conviértete en un Mystery Shopper especializado con nuestros cursos de Mystery Shopping.
Proximus
Leganés, Spain
A
1-10 Employees
2013
Key takeaway
Shoppermotion offers detailed shopper insights by tracking customer paths in-store and matching them with checkout data, providing valuable information for brands and retailers. Their platform enables the segmentation of shoppers based on missions and interests, enhancing engagement and sales through targeted strategies and layout testing.
Reference
Product
Perfect Store • Offline attribution for Retail Media Networks
Test different solutions and strategies to improve the customer experience and increase sales in different store layouts
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The Shopsumer Institute
Barcelona, Spain
A
1-10 Employees
2007
Key takeaway
The company specializes in Consumer Goods and Retail, emphasizing their expertise in understanding the Customer Journey, which they refer to as the "Shopsumer Journey." This focus on consumer insights highlights their capability to address the evolving needs of today's shoppers.
Reference
Service
Shopsumer Insights – The Shopsumer Institute | Consulting
B2C-Plus
Granada, Spain
A
1-10 Employees
-
Key takeaway
The company offers a personalized mystery shopping service that allows businesses to gain clear insights into how their customers are treated throughout their experience. With over 20 years of experience, they emphasize their ability to adapt to specific client needs, ultimately aiming to enhance service quality and increase company benefits.
Reference
Core business
B2C-PLUS ✅ Servicios de Mistery Shopper, Guest, Diner...
+20 años de Experiencia | 76% de las empresas interesadas contratan nuestros servicios ¡INFÓRMESE AHORA!
Across The Shopper
Vitoria-Gasteiz, Spain
A
1-10 Employees
2022
Key takeaway
The company, Across The Shopper, offers training courses focused on achieving excellence at the point of purchase and understanding shopper behavior, drawing on 55 years of experience in shopper analysis and consumer research.
Reference
Core business
Across The Shopper – Investigación y comocimiento del shopper
ShoppingWeb S.L.
Almeria, Spain
A
1-10 Employees
2014
Key takeaway
ShoppingWeb specializes in designing and developing high-quality, customized e-commerce solutions, ensuring a strong online presence for brands through well-designed and functional websites. With 15 years of experience, they focus on client needs and offer comprehensive support to help businesses succeed in their online sales strategies.
Reference
Core business
ShoppingWeb - Tiendas Online
ShoppingWeb es una empresa dedicada al diseño y desarrollo de software prestando soluciones de comercio electrónico, dentro de un gran abanico de servicios informáticos. Implantamos su comercio electrónico, personalizamos el diseño, parametrizamos la tienda, le ayudamos a preparar su estrategia comercial en Internet, para asegurar el éxito de su nuevo canal de ventas.
Upshelf
Barcelona, Spain
A
11-50 Employees
-
Key takeaway
Upshelf is a leader in ecommerce innovation, providing businesses with critical insights and tools to enhance their online presence and performance. They monitor key factors like product availability and pricing, enabling companies to identify growth opportunities and improve their digital strategy.
Reference
Core business
Upshelf.ai | Digital Shelf Analytics Dashboard
Uncover ecommerce blindspots & unlock CPG growth. Track what counts on the digital shelf with clear insights from our digital shelf analytics dashboard.
SOMrie
Barcelona, Spain
A
11-50 Employees
2010
Key takeaway
Somrie is the first real estate personal shopper company in Spain, providing clients with off-market properties and over 10 years of experience. They assist both businesses and individuals in the purchase of any real estate asset.
Reference
Core business
Somrie - Personal Shopper Inmobiliario - Real Estate Personal Shopper - inicio
En Somrie acompañamos a nuestro cliente, tanto a empresas como a particulares, en la compra de cualquier activo inmobiliario.
Grupo Clever Shopping SL
Madrid, Spain
A
11-50 Employees
2019
Key takeaway
Clever Shopping is a leading distribution group in Spain, with extensive technological expertise and experience in various projects. Their knowledge of the European market and commitment to service positions them strongly in the market, which could be beneficial for secret shopping initiatives.
Reference
Service
Grupo Clever Shopping - Services
Technologies which have been searched by others and may be interesting for you:
A selection of suitable products and services provided by verified companies according to your search.
Service
Store & Venue Mystery Shopping
Go to product
A selection of suitable use cases for products or services provided by verified companies according to your search.
Use case
Improving Customer Service and Sales in a Retail Chain
Retail, Hospitality, Automotive, Entertainment, Healthcare, Leisure & Fitness, Financial Services
A national retail chain has been experiencing inconsistent customer service across its stores, leading to varied customer satisfaction levels and missed sales opportunities. Management wants to ensure that staff in all locations are following company standards, engaging customers effectively, and maximising sales potential. To achieve this, they engage Centrebound’s Store & Venue Mystery Shopping service. Centrebound deploys trained mystery shoppers to visit various stores, acting as typical customers. The shoppers assess how well employees greet and engage customers, promote products, and handle transactions. Additionally, they evaluate the cleanliness, organisation of the store, and compliance with health and safety protocols. After conducting multiple assessments, Centrebound delivers detailed reports on each visit, highlighting strengths and weaknesses in customer service and operational processes. The retail chain uses these insights to implement targeted training for staff, adjust store layouts for better customer navigation, and improve the enforcement of company policies. As a result, the chain sees improved customer satisfaction scores, higher sales conversions, and consistent service standards across all locations.
Use case
Improving Customer Service and Sales in a Retail Chain
Retail, Hospitality, Automotive, Entertainment, Healthcare, Leisure & Fitness, Financial Services
A national retail chain has been experiencing inconsistent customer service across its stores, leading to varied customer satisfaction levels and missed sales opportunities. Management wants to ensure that staff in all locations are following company standards, engaging customers effectively, and maximising sales potential. To achieve this, they engage Centrebound’s Store & Venue Mystery Shopping service. Centrebound deploys trained mystery shoppers to visit various stores, acting as typical customers. The shoppers assess how well employees greet and engage customers, promote products, and handle transactions. Additionally, they evaluate the cleanliness, organisation of the store, and compliance with health and safety protocols. After conducting multiple assessments, Centrebound delivers detailed reports on each visit, highlighting strengths and weaknesses in customer service and operational processes. The retail chain uses these insights to implement targeted training for staff, adjust store layouts for better customer navigation, and improve the enforcement of company policies. As a result, the chain sees improved customer satisfaction scores, higher sales conversions, and consistent service standards across all locations.
The Secret Shopping industry in Spain presents several key considerations for those interested in entering the field. Understanding the local regulations regarding consumer privacy and data protection is crucial, as Spain adheres to the General Data Protection Regulation (GDPR). This law mandates strict protocols for handling personal information, which can affect how secret shopping data is collected and used. Additionally, the competitive landscape includes a mix of established agencies and new entrants, making it essential to differentiate services through quality and unique value propositions. Challenges such as economic fluctuations can impact retail performance, influencing the demand for secret shopping services. Conversely, opportunities exist in the growing emphasis on customer experience, as companies increasingly recognize the importance of understanding consumer behavior. Environmental concerns have also gained traction, with an increasing number of businesses seeking sustainable practices and ethical considerations in their operations, which can be a selling point for secret shopping agencies. As the global market for mystery shopping continues to expand, businesses in Spain can benefit from international trends, leveraging insights from abroad to enhance local practices. Engaging with industry networks and staying informed about developments will further support success in this evolving sector.
Some interesting numbers and facts about your company results for Secret Shopping
| Country with most fitting companies | Spain |
| Amount of fitting manufacturers | 62 |
| Amount of suitable service providers | 78 |
| Average amount of employees | 1-10 |
| Oldest suiting company | 1993 |
| Youngest suiting company | 2022 |
Some interesting questions that has been asked about the results you have just received for Secret Shopping
What are related technologies to Secret Shopping?
Based on our calculations related technologies to Secret Shopping are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce
Who are Start-Ups in the field of Secret Shopping?
Start-Ups who are working in Secret Shopping are Across The Shopper
Which industries are mostly working on Secret Shopping?
The most represented industries which are working in Secret Shopping are IT, Software and Services, Marketing Services, Consulting, Other, Retail
How does ensun find these Secret Shopping Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.