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transfer GmbH Marktforschung und Mystery Shopping
Ottobrunn, Germany
A
11-50 Employees
1980
Key takeaway
The company specializes in mystery shopping, offering tailored test designs to enhance service quality. Their expert team utilizes a modern online tool for efficient testing and timely reporting, ensuring a comprehensive evaluation of the customer experience.
Reference
Service
Mystery E-Shopping
Schulungskauf.de XXXL GmbH
Aachen, Germany
A
51-100 Employees
2001
Key takeaway
The company specializes in mystery shopping for small and medium-sized enterprises, emphasizing that each test purchase is conducted in advance to ensure quality. They highlight their innovative approach in the German mystery shopping industry, making them a key player for businesses looking to enhance service quality through effective merchandising and customer experience evaluation.
Reference
Core business
MysteryShopping-Testkauf-Mystery Shopping
Die Schulungskauf.de XXXL ist eine MysteryShopping Agentur. Wir sind bundesweite Testkauf Spezialisten. Mystery Shopping bei Testkaufagentur
XPLN
Stuttgart, Germany
A
11-50 Employees
2013
Key takeaway
XPLN offers a comprehensive Digital Shelf Analytics tool that enhances e-commerce performance through insights into product availability, content, and pricing. Their solutions, including the "Mystery Shopper" feature, enable brands to monitor and optimize their online presence, ultimately driving sales and protecting brand integrity.
Reference
Product
Digital Shelf Analytics: MYSTERY SHOPPER | XPLN
Unser Digital Shelf Analytics Tool schafft Klarheit über die Produkt-Performance im E-Commerce. ✅ Markenschutz ✅ Mehr Umsatz ✅ Wettbewerbsvorteil
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Treiber & Partner GmbH | 4Dshopper.com
Neuss, Germany
A
11-50 Employees
2004
Key takeaway
4Dshopper specializes in providing revenue growth solutions through virtual shopper simulations and advanced analytics. Their approach helps brands optimize product assortment, placement, pricing, and promotions, addressing key challenges faced by product managers.
Reference
Core business
4Dshopper
Revenue growth solutions combining virtual shopper simulations with advanced analytics to help brands determine the right products, in the right place, at the right price, with the right promotions.
Simply Tasks
Munich, Germany
A
11-50 Employees
2017
Key takeaway
Simply Tasks provides essential shopper data through a global network of mobile Taskers, enabling quick and cost-effective access to market insights that are crucial for a company's success.
Reference
Core business
i am a company - Simply Tasks
ACON Applied Consulting AG Peter Mißner
Wiesbaden, Germany
A
1-10 Employees
-
Key takeaway
Innovative mystery shopping reflects the changing customer behavior, with large company buyers often selecting the most cost-effective service offerings. The company, FREITÄGER AG, emphasizes its expertise in consulting and conceptual mystery shopping, highlighting how it can make a difference in understanding and responding to these shifts.
Reference
Core business
Innovatives Mystery Shopping - DR. FREITÄGER AG
Innovatives Mystery Shopping reflektiert den Wandel im Kundenverhalten. FREITÄGER liefert hier das notwendige Mystery Shopping-Knowhow.
GLOBIS GmbH
Berlin, Germany
A
11-50 Employees
2002
Key takeaway
Globis Survey, the panel of Globis Consulting, is actively seeking individuals to join as mystery shoppers and survey participants. As a mystery shopper, you will evaluate services and products based on objective and subjective criteria, providing valuable insights that help companies enhance their customer experiences.
Reference
Core business
Mystery Shopper - Testkäufer - bezahlte Umfragen - Globis Survey
Wir suchen Sie! Als Testkäufer oder Mystery Shopper prüfen Sie Dienstleistungen und Produkte nach objektiven und subjektiven Kriterien, als Befragungsteilnehmer beantworten Sie Fragen, die Unternehmen nach vorne bringen. Dass Sie bei Ihrer Arbeit bzw. der Beantwortung von Fragen gute Qualität erbringen müssen, versteht sich von selbst. Unsere Software hilft Ihnen dabei und Sie werden durch …
Pay by Shopping
Munich, Germany
A
11-50 Employees
2008
Key takeaway
PayByShopping.com is dedicated to enhancing your shopping experience by providing accurate and unbiased information. Their focus on product reviews, buying guides, and expert tips makes it a valuable resource for informed shopping decisions.
Reference
Core business
paybyshopping.com - Shop With Trust
Shop With Trust
AppJobber
Darmstadt, Germany
A
11-50 Employees
2010
Key takeaway
The appJobber app offers a unique opportunity for secret shopping by providing real-time information from the point of sale, allowing users to engage in various tasks that can include evaluating retail execution and analyzing product placement. Through its crowdsourcing model, appJobber enables individuals to earn money by completing small jobs, making it an ideal platform for those interested in the secret shopping experience.
Reference
Core business
The mobile Workforce for your retail executions - appJobber
You are out and about a lot and always have your phone with you? Then why not earn money on the go? The crowdsourcing app AppJobber turns your phone into your personal money maker! Taking a photo of a street sign, checking the opening times of your nearest cinema or participating in a survey, each small task is rewarded with money. Join now and be part of our micro jobbing community in the UK.
Multi-Value GmbH
Aachen, Germany
A
1-10 Employees
-
Key takeaway
Multi-Value is a comprehensive partner for customer experience, utilizing the specialized software platform Shopmetrics for mystery shopping and market research. Their extensive network of mystery shoppers and commitment to customer experience research demonstrates their expertise in turning customers into loyal fans.
Reference
Core business
Customer experience research, market research, training and coaching
At Multi-Value, we help turn your customers into fans through customer experience research, market research, training and coaching.
Technologies which have been searched by others and may be interesting for you:
A selection of suitable products and services provided by verified companies according to your search.
Service
Store & Venue Mystery Shopping
Go to product
A selection of suitable use cases for products or services provided by verified companies according to your search.
Use case
Improving Customer Service and Sales in a Retail Chain
Retail, Hospitality, Automotive, Entertainment, Healthcare, Leisure & Fitness, Financial Services
A national retail chain has been experiencing inconsistent customer service across its stores, leading to varied customer satisfaction levels and missed sales opportunities. Management wants to ensure that staff in all locations are following company standards, engaging customers effectively, and maximising sales potential. To achieve this, they engage Centrebound’s Store & Venue Mystery Shopping service. Centrebound deploys trained mystery shoppers to visit various stores, acting as typical customers. The shoppers assess how well employees greet and engage customers, promote products, and handle transactions. Additionally, they evaluate the cleanliness, organisation of the store, and compliance with health and safety protocols. After conducting multiple assessments, Centrebound delivers detailed reports on each visit, highlighting strengths and weaknesses in customer service and operational processes. The retail chain uses these insights to implement targeted training for staff, adjust store layouts for better customer navigation, and improve the enforcement of company policies. As a result, the chain sees improved customer satisfaction scores, higher sales conversions, and consistent service standards across all locations.
Use case
Improving Customer Service and Sales in a Retail Chain
Retail, Hospitality, Automotive, Entertainment, Healthcare, Leisure & Fitness, Financial Services
A national retail chain has been experiencing inconsistent customer service across its stores, leading to varied customer satisfaction levels and missed sales opportunities. Management wants to ensure that staff in all locations are following company standards, engaging customers effectively, and maximising sales potential. To achieve this, they engage Centrebound’s Store & Venue Mystery Shopping service. Centrebound deploys trained mystery shoppers to visit various stores, acting as typical customers. The shoppers assess how well employees greet and engage customers, promote products, and handle transactions. Additionally, they evaluate the cleanliness, organisation of the store, and compliance with health and safety protocols. After conducting multiple assessments, Centrebound delivers detailed reports on each visit, highlighting strengths and weaknesses in customer service and operational processes. The retail chain uses these insights to implement targeted training for staff, adjust store layouts for better customer navigation, and improve the enforcement of company policies. As a result, the chain sees improved customer satisfaction scores, higher sales conversions, and consistent service standards across all locations.
The Secret Shopping industry in Germany presents several key considerations for those interested in entering this field. Understanding local regulations is crucial, as consumer protection laws and data privacy regulations, especially GDPR, can impact how secret shoppers operate. Additionally, the competitive landscape is diverse, with various agencies offering mystery shopping services, creating a need for individuals and companies to differentiate themselves through quality and unique insights. Opportunities exist in sectors like retail, hospitality, and service industries, where businesses seek to enhance customer experience and satisfaction. However, the challenges include maintaining consistency in evaluations and ensuring that shoppers provide unbiased feedback. Environmental concerns are also becoming increasingly relevant, as companies may seek to demonstrate sustainable practices, which can impact the type of businesses being evaluated. Furthermore, the global market for mystery shopping is expanding, and Germany's position within the European Union can facilitate cross-border operations and collaborations. This interconnectedness can lead to a richer exchange of best practices and methodologies, benefiting those involved in the industry. Overall, thorough research into these factors can provide valuable insights for anyone looking to engage in the Secret Shopping industry in Germany.
Some interesting numbers and facts about your company results for Secret Shopping
| Country with most fitting companies | Germany |
| Amount of fitting manufacturers | 251 |
| Amount of suitable service providers | 298 |
| Average amount of employees | 11-50 |
| Oldest suiting company | 1980 |
| Youngest suiting company | 2017 |
Some interesting questions that has been asked about the results you have just received for Secret Shopping
What are related technologies to Secret Shopping?
Based on our calculations related technologies to Secret Shopping are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce
Which industries are mostly working on Secret Shopping?
The most represented industries which are working in Secret Shopping are IT, Software and Services, Other, Marketing Services, Retail, Consulting
How does ensun find these Secret Shopping Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.