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Schulungskauf.de XXXL GmbH
Aachen, Germany
A
51-100 Employees
2001
Key takeaway
The company specializes in mystery shopping for small and medium-sized enterprises, emphasizing that each test purchase is conducted in advance to ensure quality. They highlight their innovative approach in the German mystery shopping industry, making them a key player for businesses looking to enhance service quality through effective merchandising and customer experience evaluation.
Reference
Core business
MysteryShopping-Testkauf-Mystery Shopping
Die Schulungskauf.de XXXL ist eine MysteryShopping Agentur. Wir sind bundesweite Testkauf Spezialisten. Mystery Shopping bei Testkaufagentur
BBE Automotive GmbH
Germany
A
11-50 Employees
-
Key takeaway
In-Car Commerce is identified as a significant growth area for manufacturers and retailers, highlighting its potential in the context of secret shopping. The company conducted a representative survey of drivers to understand their preferences and intentions regarding this emerging shopping method.
Reference
Service
Mystery Shopping
Market Scout
Berlin, Germany
A
11-50 Employees
-
Key takeaway
MarketScout offers specialized mystery shopping services for transportation companies, providing automated testing of key factors and extensive hygiene assessments. Their approach includes various survey methods, ensuring tailored and timely results that effectively measure quality throughout the customer journey.
Reference
Core business
Mystery Shopping & Marktforschung | Market Scout
Mystery Shopping ▶ Mit Ergebnissen zum Anfassen. ✔ Unkompliziert ✔ Zeitnah ✔ Auf die Bedürfnsse Ihres Unternehmens zugeschnitten. ▶ Probieren Sie uns aus!
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Creative SHOPPING GmbH
Cologne, Germany
A
11-50 Employees
2014
Key takeaway
The company specializes in developing customized solutions for various shopping portals, including GETMORE, a leading cashback platform in Germany. Their expertise in technology and marketing aims to enhance consumer satisfaction through effective loyalty programs.
Reference
Core business
Creative SHOPPING GmbH
Wir sind Ihr Partner für Vorteils- und Mehrwertlösungen der Spitzenklasse!
deepgrey internet & print design
Hermeskeil, Germany
A
11-50 Employees
-
Key takeaway
Shopware is a powerful and scalable shopping system that ensures timely communication of marketing offers and specials to contacts. With a comprehensive range of services, including email marketing and project management, the company provides a one-stop solution for enhancing online shopping experiences.
Reference
Product
Online Shop
Treiber & Partner GmbH | 4Dshopper.com
Neuss, Germany
A
11-50 Employees
2004
Key takeaway
4Dshopper specializes in providing revenue growth solutions through virtual shopper simulations and advanced analytics. Their approach helps brands optimize product assortment, placement, pricing, and promotions, addressing key challenges faced by product managers.
Reference
Core business
4Dshopper
Revenue growth solutions combining virtual shopper simulations with advanced analytics to help brands determine the right products, in the right place, at the right price, with the right promotions.
Shopguardians
Dusseldorf, Germany
A
1-10 Employees
2020
Key takeaway
Shopguardians offers proactive monitoring and updates for your online shop, ensuring optimal performance and data quality. They track loading times, manage reviews, and assess product information to help prevent cart abandonment and enhance sales.
Reference
Core business
Shopguardians - Online Shop Monitoring
Provendor GmbH
Bad Reichenhall, Germany
A
1-10 Employees
2010
Key takeaway
Provendor GmbH is a full-service shopping service provider that emphasizes technical competence and proactive communication. They offer mystery buying services, which provide valuable insights into competitor products, prices, and suppliers without direct customer involvement.
Reference
Service
Mystery Buying • Provendor
Mystery Buying für gute Analysen über Wettbewerbsprodukte, Preise und Lieferanten bei denen Sie nicht selbst als Kunde in Erscheinung treten.
CPM Germany GmbH
Bad Homburg vor der Höhe, Germany
A
101-250 Employees
1996
Key takeaway
The company specializes in sales support and has over 38 years of experience working with prominent clients at the point of sale. Their Mystery Shopping service is designed to ensure quality standards by providing tailored qualitative data that aligns with your goals, always considering the end consumer's perspective.
Reference
Service
Mystery Shopping - CPM Germany
Unser Mystery Shopping-Service stellt eine geeignete Lösung dar, um Ihre Qualitätsstandards sicherzustellen. CPM bietet Ihnen im Rahmen des Mystery Shoppings die Erfassung qualitativer Daten, angepasst an Ihre Zielvorgabe und beachtet dabei stets die Perspektive des Endverbrauchers.
Protected Shops GmbH
Germany
A
1-10 Employees
-
Key takeaway
The company, Protected Shops GmbH, is a leading provider of legal text creation since 2009, offering comprehensive protection against warnings and associated costs for online retailers.
Reference
Service
Protected Shops
Technologies which have been searched by others and may be interesting for you:
A selection of suitable products and services provided by verified companies according to your search.
Service
Store & Venue Mystery Shopping
Go to product
A selection of suitable use cases for products or services provided by verified companies according to your search.
Use case
Improving Customer Service and Sales in a Retail Chain
Retail, Hospitality, Automotive, Entertainment, Healthcare, Leisure & Fitness, Financial Services
A national retail chain has been experiencing inconsistent customer service across its stores, leading to varied customer satisfaction levels and missed sales opportunities. Management wants to ensure that staff in all locations are following company standards, engaging customers effectively, and maximising sales potential. To achieve this, they engage Centrebound’s Store & Venue Mystery Shopping service. Centrebound deploys trained mystery shoppers to visit various stores, acting as typical customers. The shoppers assess how well employees greet and engage customers, promote products, and handle transactions. Additionally, they evaluate the cleanliness, organisation of the store, and compliance with health and safety protocols. After conducting multiple assessments, Centrebound delivers detailed reports on each visit, highlighting strengths and weaknesses in customer service and operational processes. The retail chain uses these insights to implement targeted training for staff, adjust store layouts for better customer navigation, and improve the enforcement of company policies. As a result, the chain sees improved customer satisfaction scores, higher sales conversions, and consistent service standards across all locations.
Use case
Improving Customer Service and Sales in a Retail Chain
Retail, Hospitality, Automotive, Entertainment, Healthcare, Leisure & Fitness, Financial Services
A national retail chain has been experiencing inconsistent customer service across its stores, leading to varied customer satisfaction levels and missed sales opportunities. Management wants to ensure that staff in all locations are following company standards, engaging customers effectively, and maximising sales potential. To achieve this, they engage Centrebound’s Store & Venue Mystery Shopping service. Centrebound deploys trained mystery shoppers to visit various stores, acting as typical customers. The shoppers assess how well employees greet and engage customers, promote products, and handle transactions. Additionally, they evaluate the cleanliness, organisation of the store, and compliance with health and safety protocols. After conducting multiple assessments, Centrebound delivers detailed reports on each visit, highlighting strengths and weaknesses in customer service and operational processes. The retail chain uses these insights to implement targeted training for staff, adjust store layouts for better customer navigation, and improve the enforcement of company policies. As a result, the chain sees improved customer satisfaction scores, higher sales conversions, and consistent service standards across all locations.
The Secret Shopping industry in Germany presents several key considerations for those interested in entering this field. Understanding local regulations is crucial, as consumer protection laws and data privacy regulations, especially GDPR, can impact how secret shoppers operate. Additionally, the competitive landscape is diverse, with various agencies offering mystery shopping services, creating a need for individuals and companies to differentiate themselves through quality and unique insights. Opportunities exist in sectors like retail, hospitality, and service industries, where businesses seek to enhance customer experience and satisfaction. However, the challenges include maintaining consistency in evaluations and ensuring that shoppers provide unbiased feedback. Environmental concerns are also becoming increasingly relevant, as companies may seek to demonstrate sustainable practices, which can impact the type of businesses being evaluated. Furthermore, the global market for mystery shopping is expanding, and Germany's position within the European Union can facilitate cross-border operations and collaborations. This interconnectedness can lead to a richer exchange of best practices and methodologies, benefiting those involved in the industry. Overall, thorough research into these factors can provide valuable insights for anyone looking to engage in the Secret Shopping industry in Germany.
Some interesting numbers and facts about your company results for Secret Shopping
| Country with most fitting companies | Germany |
| Amount of fitting manufacturers | 638 |
| Amount of suitable service providers | 947 |
| Average amount of employees | 11-50 |
| Oldest suiting company | 1996 |
| Youngest suiting company | 2020 |
Some interesting questions that has been asked about the results you have just received for Secret Shopping
What are related technologies to Secret Shopping?
Based on our calculations related technologies to Secret Shopping are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce
Who are Start-Ups in the field of Secret Shopping?
Start-Ups who are working in Secret Shopping are Shopguardians
Which industries are mostly working on Secret Shopping?
The most represented industries which are working in Secret Shopping are IT, Software and Services, Other, Marketing Services, Retail, Consulting
How does ensun find these Secret Shopping Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.
