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Shopcat.io
Singapore
C
1-10 Employees
2021
Key takeaway
Shopcat offers innovative e-commerce solutions that enhance the online shopping experience through tools like shoppable videos and engaging mobile stories. Their approach not only boosts conversion rates but also helps brands effectively tell their stories and connect with niche audiences.
Reference
Core business
Company - Shopcat - e-commerce solutions for brands
Shopcat Storified Shopping provides e-commerce brands with tools to increase conversion and drive more traffic to their pages. Boost conversion with shoppable videos, build engagement with native mobile full screen stories and help product discovery with swipe to browse functionality. Tell story of your brand better using our catalog of video creators. Capture customer loyalty and simplify repurchase by allowing to save your store on home screen as app. Regardless of if your store being built on Shopify or Salesforce Commerce Cloud, we deliver a blazing fast, modern, mobile commerce experience.
SHOPLINE COMMERCE PTE. LTD.
Singapore
C
11-50 Employees
2020
Key takeaway
SHOPLINE offers a comprehensive solution for brands looking to enhance their online presence and sales through innovative features like social commerce, live shopping, and a smart ads system that utilizes big data for effective marketing. This approach not only helps in managing inventory and orders but also integrates seamlessly with various platforms, making it easier for brands to reach their audience and drive sales.
Reference
Product
智慧社群購物系統｜SHOPLINE 全球智慧開店平台
社群電商、直播導購、跨平台訊息整合、聊天購物等功能，精準抓住社群直播商機，協助你快速收單、簡單開賣！
upmondo.com
Singapore
C
1-10 Employees
2018
Key takeaway
Upmondo is a Singapore and Australia-based company that offers a range of professional services for visual artists and music composers.
Reference
Service
Services | upmondo.com
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MQL Shop
Singapore
C
51-100 Employees
2006
Key takeaway
MQLSHOP is dedicated to transforming the Forex trading experience by providing traders with essential tools and insights. Their diverse team of experienced traders and tech innovators ensures a reliable and safe marketplace for high-quality digital Forex trading tools, making it a valuable resource for those looking to enhance their trading strategies.
Reference
Core business
mqlShop.Com - automated forex trading, best strategy, trading system
LazyAnalyst
Singapore
C
1-10 Employees
2017
Key takeaway
The company emphasizes its commitment to timely and comprehensive reporting, which is crucial for effective client meetings. With a focus on enhancing data collection processes, they address common challenges in reporting, particularly for e-commerce businesses like those using Shopify.
Reference
Service
Services - LazyAnalyst
eyos
Singapore
C
51-100 Employees
2014
Key takeaway
The company specializes in enhancing shopping experiences through item-level receipt data, allowing retailers and advertisers to connect with shoppers effectively. Their platform provides access to POS data from numerous physical retail stores, enabling seamless integration and measurement of offline conversions.
Reference
Core business
Interact with POS data - eyos
Interact with POS data from any physical retail store Helping retailers, advertisers and data companies use item-level receipt data to make shopping experiences in physical retail more enjoyable and valuable. Book A Demo For Retailers Identify shoppers, connect platforms, and measure offline conversions with digital receipts. Learn more For Advertisers Buy ad space on in-store […]
BorderClick
Singapore
C
1-10 Employees
-
Key takeaway
BorderClick aims to simplify international shipping for SMEs and individuals by offering competitive wholesale prices and an all-inclusive service that handles customs and duties. Their user-friendly platform allows users to shop internationally with ease, providing multiple pricing options and a commitment to convenience.
Reference
Service
Purchase & Send - Borderclick
SecureTasks
Singapore
C
11-50 Employees
2018
Key takeaway
SecureServices connects employers with verified cybersecurity experts, offering a marketplace where jobs are posted and bid on, ensuring access to a wide range of professionals. Their platform provides managed cybersecurity services and tools designed specifically for small and medium businesses, emphasizing cost-effective solutions for robust protection against ransomware and cyber attacks.
Reference
Core business
SecureTasks - Cybersecurity protection for small and medium business
Victor Lee
Singapore
C
11-50 Employees
2003
Key takeaway
Jusfeedback specializes in managing and analyzing various types of data, including customer interactions and feedback, to help businesses identify gaps and understand motivations and frustrations. This aligns with the concept of secret shopping, as their insights can enhance customer engagement and service performance.
Reference
Product
Customer Engagement Optimisation Solutions - JusFeedBack
GrowthDesk
Singapore
C
11-50 Employees
2016
Key takeaway
GrowthDesk offers enterprise solutions for capturing customer data, which can be essential for secret shopping by automatically collecting purchase information such as store names and products bought. Their focus on leveraging data to deliver personalized experiences aligns with enhancing customer loyalty and driving growth.
Reference
Core business
GrowthDesk
The Marketing Tool Built for Growing Businesses. A Unique Marketing Solution for Each Industry.
Technologies which have been searched by others and may be interesting for you:
A selection of suitable products and services provided by verified companies according to your search.
Service
Store & Venue Mystery Shopping
Go to product
A selection of suitable use cases for products or services provided by verified companies according to your search.
Use case
Improving Customer Service and Sales in a Retail Chain
Retail, Hospitality, Automotive, Entertainment, Healthcare, Leisure & Fitness, Financial Services
A national retail chain has been experiencing inconsistent customer service across its stores, leading to varied customer satisfaction levels and missed sales opportunities. Management wants to ensure that staff in all locations are following company standards, engaging customers effectively, and maximising sales potential. To achieve this, they engage Centrebound’s Store & Venue Mystery Shopping service. Centrebound deploys trained mystery shoppers to visit various stores, acting as typical customers. The shoppers assess how well employees greet and engage customers, promote products, and handle transactions. Additionally, they evaluate the cleanliness, organisation of the store, and compliance with health and safety protocols. After conducting multiple assessments, Centrebound delivers detailed reports on each visit, highlighting strengths and weaknesses in customer service and operational processes. The retail chain uses these insights to implement targeted training for staff, adjust store layouts for better customer navigation, and improve the enforcement of company policies. As a result, the chain sees improved customer satisfaction scores, higher sales conversions, and consistent service standards across all locations.
Use case
Improving Customer Service and Sales in a Retail Chain
Retail, Hospitality, Automotive, Entertainment, Healthcare, Leisure & Fitness, Financial Services
A national retail chain has been experiencing inconsistent customer service across its stores, leading to varied customer satisfaction levels and missed sales opportunities. Management wants to ensure that staff in all locations are following company standards, engaging customers effectively, and maximising sales potential. To achieve this, they engage Centrebound’s Store & Venue Mystery Shopping service. Centrebound deploys trained mystery shoppers to visit various stores, acting as typical customers. The shoppers assess how well employees greet and engage customers, promote products, and handle transactions. Additionally, they evaluate the cleanliness, organisation of the store, and compliance with health and safety protocols. After conducting multiple assessments, Centrebound delivers detailed reports on each visit, highlighting strengths and weaknesses in customer service and operational processes. The retail chain uses these insights to implement targeted training for staff, adjust store layouts for better customer navigation, and improve the enforcement of company policies. As a result, the chain sees improved customer satisfaction scores, higher sales conversions, and consistent service standards across all locations.
When exploring the Secret Shopping industry in Singapore, several key considerations are essential for a comprehensive understanding. First, compliance with local regulations is crucial, as Singapore has strict laws governing consumer protection and data privacy. Understanding these regulations ensures that secret shoppers operate legally and ethically. The competitive landscape in Singapore is vibrant, with numerous firms offering mystery shopping services, which can lead to market saturation. Therefore, identifying niche opportunities or specialized services can be advantageous for new entrants. Additionally, the challenges faced in this industry include maintaining the quality of service and ensuring the reliability of feedback collected through secret shopping activities. Training and developing a skilled workforce are vital for delivering insightful evaluations. Moreover, environmental concerns are becoming increasingly relevant, as businesses emphasize sustainability. Secret shopping companies may need to consider how their practices impact the environment and explore ways to incorporate eco-friendly methods. On a global scale, the relevance of secret shopping is growing, with businesses worldwide recognizing its value in enhancing customer experience and service quality. This trend presents opportunities for Singaporean companies to expand their services beyond local borders, tapping into international markets. Therefore, staying informed about global industry trends and adapting to changing consumer preferences will be important for success in this field.
Some interesting numbers and facts about your company results for Secret Shopping
| Country with most fitting companies | Singapore |
| Amount of fitting manufacturers | 23 |
| Amount of suitable service providers | 19 |
| Average amount of employees | 11-50 |
| Oldest suiting company | 2003 |
| Youngest suiting company | 2021 |
Some interesting questions that has been asked about the results you have just received for Secret Shopping
What are related technologies to Secret Shopping?
Based on our calculations related technologies to Secret Shopping are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce
Who are Start-Ups in the field of Secret Shopping?
Start-Ups who are working in Secret Shopping are Shopcat.io
Which industries are mostly working on Secret Shopping?
The most represented industries which are working in Secret Shopping are IT, Software and Services, Marketing Services, Logistics, Supply Chain and Transportation, Other, Research
How does ensun find these Secret Shopping Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.