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The B2B platform for the best purchasing descision. Identify and compare relevant B2B manufacturers, suppliers and retailers
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IDS Research and Consultancy
Deira, United Arab Emirates
C
11-50 Employees
2013
Key takeaway
IDS is a specialist in Mystery Shopping Market Research, providing customer satisfaction research services across the MENA and SEA regions. Their focus on high-quality data collection and advanced techniques ensures credible results that can significantly impact business outcomes.
Reference
Service
Mystery Shopping Market Research | Mystery Shopping Solutions
IDS Mystery Shopping - We are specialists in Mystery Shopping Market Research and customer satisfaction research services across MENA and SEA region.
SISA Marketing
Dubai, United Arab Emirates
C
1-10 Employees
2012
Key takeaway
SISA Marketing is a leading specialist in mystery shopping, dedicated to helping clients enhance their brand image and customer service through comprehensive evaluations. Their services provide critical insights into customer experiences, ultimately aiming to improve retention and increase revenue.
Reference
Core business
Mystery Shopping in Dubai, UAE and Middle East - SISA Marketing
Integral Shopper
Dubai, United Arab Emirates
C
11-50 Employees
2010
Key takeaway
Integral Shopper specializes in designing Intelligent Promo Solutions that effectively influence shopper behavior and provide measurable data to assess campaign success. Their focus on controlled and objective-oriented services positions them as a leading promotional marketing agency in the Middle East.
Reference
Core business
IntegralShopper – Home Page
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Customex Solutions
Dubai, United Arab Emirates
C
11-50 Employees
2011
Key takeaway
Customex specializes in providing anonymous assessments of customer experiences through trained professionals who act as secret shoppers. They tailor audits to align with organizational priorities, aiming to enhance customer satisfaction and provide valuable insights into the customer experience.
Reference
Core business
Welcome to Customex
Edge Marketing Services
Abu Dhabi, United Arab Emirates
C
1-10 Employees
2008
Key takeaway
The company offers mystery shopping services for both small and major brands in the MENA region and India. With a focus on strategic support, they provide detailed reports to clients, enhancing their marketing and event planning efforts.
Reference
Service
Edge Marketing Service
CoProvider
Dubai, United Arab Emirates
C
1-10 Employees
2018
Key takeaway
CoProvider is an innovative online B2B marketplace that streamlines the procurement process for professional services, enabling buyers to easily compare and find the best offers from various vendors. This platform significantly reduces business development time and costs, making it a valuable resource for procurement officers and organizations.
Reference
Core business
CoProvider | one marketplace. many services.
CoProvider is an online B2B marketplace and RFQ platform for professional services.
Mr. Draper
Dubai, United Arab Emirates
C
1-10 Employees
2014
Key takeaway
The company offers a curated shopping service that eliminates the hassles of shopping, with stylists selecting outfits tailored for men and delivering them directly to their door.
Reference
Core business
Mr.Draper | About Us
No time for the mall? Our stylists hand-pick outfits and send them straight to your door.
The Marketing Boutique
Dubai, United Arab Emirates
C
11-50 Employees
2014
Key takeaway
TMB focuses on enhancing your business through innovative solutions that can help in understanding and differentiating your brand.
Reference
Product
Security Testing - The Marketing Boutique
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Munero
Dubai, United Arab Emirates
C
11-50 Employees
2011
Key takeaway
Munero is a Global Rewards Management company that specializes in creating exceptional rewarding experiences through various channels such as merchandise, gift cards, and local retail partnerships. With over 25 years of expertise in designing and managing rewards programs, Munero could be a valuable partner for businesses looking to enhance their customer loyalty and engagement strategies.
Reference
Service
Services – Munero
PointCheckout
Dubai, United Arab Emirates
C
11-50 Employees
2017
Key takeaway
PointCheckout offers a streamlined solution for redeeming reward points and miles, allowing users to pay online at various leading retailers. This flexibility addresses the common challenges faced by reward program participants, enhancing the overall redemption experience.
Reference
Core business
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Technologies which have been searched by others and may be interesting for you:
A selection of suitable products and services provided by verified companies according to your search.
Service
Store & Venue Mystery Shopping
Go to product
A selection of suitable use cases for products or services provided by verified companies according to your search.
Use case
Improving Customer Service and Sales in a Retail Chain
Retail, Hospitality, Automotive, Entertainment, Healthcare, Leisure & Fitness, Financial Services
A national retail chain has been experiencing inconsistent customer service across its stores, leading to varied customer satisfaction levels and missed sales opportunities. Management wants to ensure that staff in all locations are following company standards, engaging customers effectively, and maximising sales potential. To achieve this, they engage Centrebound’s Store & Venue Mystery Shopping service. Centrebound deploys trained mystery shoppers to visit various stores, acting as typical customers. The shoppers assess how well employees greet and engage customers, promote products, and handle transactions. Additionally, they evaluate the cleanliness, organisation of the store, and compliance with health and safety protocols. After conducting multiple assessments, Centrebound delivers detailed reports on each visit, highlighting strengths and weaknesses in customer service and operational processes. The retail chain uses these insights to implement targeted training for staff, adjust store layouts for better customer navigation, and improve the enforcement of company policies. As a result, the chain sees improved customer satisfaction scores, higher sales conversions, and consistent service standards across all locations.
Use case
Improving Customer Service and Sales in a Retail Chain
Retail, Hospitality, Automotive, Entertainment, Healthcare, Leisure & Fitness, Financial Services
A national retail chain has been experiencing inconsistent customer service across its stores, leading to varied customer satisfaction levels and missed sales opportunities. Management wants to ensure that staff in all locations are following company standards, engaging customers effectively, and maximising sales potential. To achieve this, they engage Centrebound’s Store & Venue Mystery Shopping service. Centrebound deploys trained mystery shoppers to visit various stores, acting as typical customers. The shoppers assess how well employees greet and engage customers, promote products, and handle transactions. Additionally, they evaluate the cleanliness, organisation of the store, and compliance with health and safety protocols. After conducting multiple assessments, Centrebound delivers detailed reports on each visit, highlighting strengths and weaknesses in customer service and operational processes. The retail chain uses these insights to implement targeted training for staff, adjust store layouts for better customer navigation, and improve the enforcement of company policies. As a result, the chain sees improved customer satisfaction scores, higher sales conversions, and consistent service standards across all locations.
The Secret Shopping industry in the United Arab Emirates presents several key considerations for individuals looking to engage in this field. One important aspect is the regulatory environment, as companies must comply with local laws related to consumer protection and data privacy. Understanding these regulations is crucial to ensure ethical practices and avoid legal issues. The competitive landscape is another factor, with numerous firms operating in the region, making it vital for new entrants to differentiate their services through quality and innovation. Opportunities exist due to the UAE's growing retail sector, driven by tourism and a diverse population. This growth creates demand for effective customer experience assessments, making secret shopping a valuable tool for businesses. Additionally, environmental concerns are becoming increasingly relevant, as companies focus on sustainability in their operations. This trend may influence secret shopping practices, with an emphasis on evaluating businesses' eco-friendly initiatives. Challenges include navigating cultural differences and varying consumer expectations across the emirates, which can affect the effectiveness of secret shopping evaluations. Moreover, the global market relevance of secret shopping is underscored by its effectiveness in enhancing customer satisfaction and loyalty, making it an appealing industry for those looking to invest or participate in the UAE market.
Some interesting numbers and facts about your company results for Secret Shopping
| Country with most fitting companies | United Arab Emirates |
| Amount of fitting manufacturers | 24 |
| Amount of suitable service providers | 49 |
| Average amount of employees | 11-50 |
| Oldest suiting company | 2008 |
| Youngest suiting company | 2018 |
Some interesting questions that has been asked about the results you have just received for Secret Shopping
What are related technologies to Secret Shopping?
Based on our calculations related technologies to Secret Shopping are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce
Which industries are mostly working on Secret Shopping?
The most represented industries which are working in Secret Shopping are IT, Software and Services, Marketing Services, Other, Consulting, Human Resources
How does ensun find these Secret Shopping Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.