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National Shopping Service Network
Rapid City, United States
B
1-10 Employees
1986
Key takeaway
The company offers comprehensive mystery shopping services that provide valuable insights for business growth and improvement. With a national presence and a focus on quality, they ensure that well-qualified evaluators deliver accurate and timely data, allowing clients to identify trends and focus on key metrics.
Reference
Service
Services | NSSN
Mercantile Systems Inc. (MSI) Information. Insight. Impact.
Brentwood, United States
B
11-50 Employees
1954
Key takeaway
The company offers actionable solutions and detailed analyses that can enhance your business operations, making it a valuable resource for those interested in secret shopping. With expertise in various sectors, including hospitality and retail, they provide fast and effective evaluations of branding initiatives through mystery shopping.
Reference
Service
Services Archive - Mercantile SystemsMercantile Systems
BestMark
Minnetonka, United States
B
1-10 Employees
1986
Key takeaway
BestMark offers comprehensive mystery shopping services, positioning itself as a strategic partner that helps businesses enhance customer experiences and drive loyalty through data-driven insights. With a skilled team and a unique license to conduct mystery shops in Nevada, BestMark legitimizes and innovates the mystery shopping industry.
Reference
Service
Mystery shopping services from BestMark
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Secret Shopper®
Minneapolis, United States
B
11-50 Employees
1990
Key takeaway
The company specializes in mystery shopping, offering various options such as phone, in-person, and online shops, all aimed at measuring customer experience and enhancing service delivery through market research analytics.
Reference
Core business
Secret Shopper - The Premier Mystery Shopping Company
HS Brands International
Foxborough, United States
B
101-250 Employees
1992
Key takeaway
HS Brands Global offers comprehensive mystery shopping services designed to measure and enhance customer experiences. Their innovative strategies and extensive network of over 750,000 shoppers enable them to provide detailed effectiveness analyses, helping brands identify areas for improvement and prevent losses.
Reference
Product
Mystery Shopping Services - HS Brands Global
Get a detailed effectiveness analysis of your customer service with our mystery shopping services. Our program involves developing a strategy to improve your business.
Shopperting
Miramar, United States
B
1-10 Employees
2016
Key takeaway
Shopperting acts as the eyes of brands in the United States, providing controlled and continuous monitoring of sales points. Through their Shopper Marketing service, they enhance product visibility and inventory management, offering detailed reports and insights that can optimize sales strategies.
Reference
Service
Services | Shopperting
Verify International, Inc.
Plano, United States
B
1-10 Employees
1986
Key takeaway
Verify International specializes in providing mystery shopper surveys that evaluate performance standards and enhance training, ultimately aimed at increasing revenues. They can staff specific shoppers from diverse demographics to meet unique client needs, offering evidence-based data that focuses on service and operations performance.
Reference
Service
Our Services | VERIFY INTERNATIONAL
Verify International offers unparalleled Mystery Shopper surveys to assess performance standards, enhance training, and increase revenues. Trust, but Verify - call us today to learn more!
Liveshopper, LLC
Findlay, United States
B
1-10 Employees
2016
Key takeaway
LiveShopper Sassie, a software company with a strong presence in the market research industry, offers a comprehensive data collection solution that is particularly beneficial for mystery shopping and market research companies. Their acquisition of SurfMerchants LLC (Sassie) enhances their capabilities with advanced reporting tools and a wide network of resellers and clients.
Reference
Core business
LiveShopper Sassie – Global geofencing SAAS platforms for the market research industry
The Revenue Optimization Companies
Coral Gables, United States
B
501-1000 Employees
2000
Key takeaway
T-ROC offers advanced digital solutions that include real-time data and insights, making it a key player in enhancing sales and revenue for major brands. With a focus on integrating sales channels and accelerating performance, T-ROC also involves mystery shoppers, which can provide valuable perspectives on customer experiences.
Reference
Service
Mystery Shoppers - T-ROC
Jancyn Evaluation Shops
United States
B
11-50 Employees
1980
Key takeaway
Jancyn specializes in mystery shopping, offering extensive experience since 1980 to enhance customer satisfaction and employee performance. Their mission is to provide actionable feedback through comprehensive evaluations, enabling businesses to improve retention and referrals effectively.
Reference
Core business
Mystery Shopping Company | Jancyn
Mystery Shopping Performance Evaluations Surveys Smart Shop Comment Cards Audits Reputation Management Compliance Shops Get The Feedback You Need! Mystery Shop Evaluations bring Repurchase, Retention and Referrals No matter what industry you serve, one fact remains the same: It’s less expensive to keep your existing customers than it is to find new ones. What do […]
Technologies which have been searched by others and may be interesting for you:
A selection of suitable products and services provided by verified companies according to your search.
Service
Store & Venue Mystery Shopping
Go to product
A selection of suitable use cases for products or services provided by verified companies according to your search.
Use case
Improving Customer Service and Sales in a Retail Chain
Retail, Hospitality, Automotive, Entertainment, Healthcare, Leisure & Fitness, Financial Services
A national retail chain has been experiencing inconsistent customer service across its stores, leading to varied customer satisfaction levels and missed sales opportunities. Management wants to ensure that staff in all locations are following company standards, engaging customers effectively, and maximising sales potential. To achieve this, they engage Centrebound’s Store & Venue Mystery Shopping service. Centrebound deploys trained mystery shoppers to visit various stores, acting as typical customers. The shoppers assess how well employees greet and engage customers, promote products, and handle transactions. Additionally, they evaluate the cleanliness, organisation of the store, and compliance with health and safety protocols. After conducting multiple assessments, Centrebound delivers detailed reports on each visit, highlighting strengths and weaknesses in customer service and operational processes. The retail chain uses these insights to implement targeted training for staff, adjust store layouts for better customer navigation, and improve the enforcement of company policies. As a result, the chain sees improved customer satisfaction scores, higher sales conversions, and consistent service standards across all locations.
Use case
Improving Customer Service and Sales in a Retail Chain
Retail, Hospitality, Automotive, Entertainment, Healthcare, Leisure & Fitness, Financial Services
A national retail chain has been experiencing inconsistent customer service across its stores, leading to varied customer satisfaction levels and missed sales opportunities. Management wants to ensure that staff in all locations are following company standards, engaging customers effectively, and maximising sales potential. To achieve this, they engage Centrebound’s Store & Venue Mystery Shopping service. Centrebound deploys trained mystery shoppers to visit various stores, acting as typical customers. The shoppers assess how well employees greet and engage customers, promote products, and handle transactions. Additionally, they evaluate the cleanliness, organisation of the store, and compliance with health and safety protocols. After conducting multiple assessments, Centrebound delivers detailed reports on each visit, highlighting strengths and weaknesses in customer service and operational processes. The retail chain uses these insights to implement targeted training for staff, adjust store layouts for better customer navigation, and improve the enforcement of company policies. As a result, the chain sees improved customer satisfaction scores, higher sales conversions, and consistent service standards across all locations.
When exploring the Secret Shopping industry in the United States, several key considerations come into play. Understanding the regulatory environment is crucial, as companies must comply with federal and state laws regarding consumer privacy and data protection. The industry often faces challenges such as maintaining the integrity of reports amidst potential biases from shoppers who may have varying levels of experience. Opportunities abound, particularly as businesses increasingly recognize the value of customer experience and service quality assessments. The rise of e-commerce has also expanded the scope for secret shopping, as online retailers seek insights into their digital customer interactions. In terms of the competitive landscape, numerous firms offer secret shopping services, making it essential for new entrants to differentiate themselves through unique offerings or specialized expertise. Environmental concerns are becoming more prominent, as companies and consumers alike emphasize sustainability in their operations and shopping experiences. Finally, while the domestic market is robust, the global relevance of secret shopping is growing, with international firms looking to the U.S. market as a benchmark for customer service excellence. This multifaceted landscape presents both challenges and opportunities for stakeholders interested in the secret shopping sector.
Some interesting numbers and facts about your company results for Secret Shopping
| Country with most fitting companies | United States |
| Amount of fitting manufacturers | 868 |
| Amount of suitable service providers | 979 |
| Average amount of employees | 11-50 |
| Oldest suiting company | 1954 |
| Youngest suiting company | 2016 |
Some interesting questions that has been asked about the results you have just received for Secret Shopping
What are related technologies to Secret Shopping?
Based on our calculations related technologies to Secret Shopping are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce
Which industries are mostly working on Secret Shopping?
The most represented industries which are working in Secret Shopping are IT, Software and Services, Marketing Services, Other, Research, Finance and Insurance
How does ensun find these Secret Shopping Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.
