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FloorWalk Consultants Pvt. Ltd.
Gurugram District, India
D
11-50 Employees
2014
Key takeaway
FloorWalk emphasizes its commitment to innovation and customer excellence through its Mystery Shopping services, which help identify potential issues and enhance service standards. The company's focus on technological advancements and a customer-ready approach positions it as a leading provider of mystery shopping solutions in India.
Reference
Core business
Leading Mystery Shopping company in India | FloorWalk
StopNot Services Pvt. Ltd.
New Delhi, India
D
1-10 Employees
2018
Key takeaway
StopNot is a Full-Service Market Research company that specializes in Mystery Shopping and Audits, using advanced technologies to measure Customer Experience and Retail Operations Compliance. They have a strong commitment to enhancing service quality through effective data collection and analysis, making them a valuable partner for organizations seeking actionable insights to drive business growth.
Reference
Core business
StopNot Services – Your most trusted knowledge & research partner
ShopperTainment LLP
Pune, India
D
11-50 Employees
2012
Key takeaway
Shoppertainment LLP focuses on redefining customer-brand interactions through innovative technological experiences, which could enhance the effectiveness of secret shopping initiatives. Their commitment to integrating cutting-edge technology into marketing strategies aligns with the evolving landscape of customer engagement.
Reference
Core business
Shoppertainment LLP
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JobShop
Bengaluru, India
D
51-100 Employees
2013
Key takeaway
JobShop is a leading BPO recruitment company in India, specializing in staffing solutions and job placements across various sectors. Their expertise in human resource management ensures clients have access to highly qualified candidates, which could be relevant for secret shopping roles that require discretion and professionalism.
Reference
Core business
JobShop - BPO Job Search
Sample Junction
New Delhi, India
D
11-50 Employees
2015
Key takeaway
Sample Junction is a leading online survey company that specializes in helping clients gather honest opinions and data on customers through various research techniques. Their services, which include research design and survey programming, support businesses in making informed decisions and enhancing their products and services.
Reference
Core business
Online Sample Provider & Survey Company - Sample Junction
SMM eShop
New Delhi, India
D
1-10 Employees
2017
Key takeaway
SMMeShop™ by SmartXaaS LLP emphasizes its commitment to providing fast and accessible social media marketing services, which could be relevant for secret shopping insights related to digital engagement strategies. Their focus on testing services and offering special deals suggests a dynamic approach to enhancing user experience and satisfaction.
Reference
Service
Buy Social Media Marketing Services - SMMeShop™
Boost your Social Pages with High Quality Engagements. Buy Instagram Engagements, Promote your Social Pages Cheap & Fast. Price Starts at less than $0.001 per Engagement.
Field Interactive MR
India
D
- Employees
2016
Key takeaway
Field Interactive MR is a global fieldwork and desk research agency that offers comprehensive solutions for various research methodologies, including shop-along interviews and product trials, which are essential for secret shopping. Their experienced team manages multi-market studies, ensuring effective project execution across different locations.
Reference
Core business
Field Interactive MR | A leading global fieldwork agency
Shopgetmore
New Delhi, India
D
1-10 Employees
2015
Key takeaway
The company, ShopGetMore, emphasizes enhancing the e-commerce experience, which aligns with the concept of 'secret shopping' by focusing on understanding customer interactions and satisfaction.
Reference
Product
ShopGetMore
Making sence of e-commerce experience.
Shopper Quick
Chennai, India
D
51-100 Employees
2016
Key takeaway
Shopperquick.com is a customer-centric retail company in India that aims to enhance the shopping experience through surprise seasonal sales and promotional offers, making shopping entertaining for customers of all ages. Their commitment to covering a wide range of products and brands ensures a dynamic and innovative approach to meet unique customer needs.
Reference
Core business
Online shopping in India:Shop for Electronics,Mobiles,Watches,Jewells
Giant Tech Labs( Shouut)
India
D
11-50 Employees
2015
Key takeaway
Shouut is revolutionizing the shopping experience by utilizing advanced user-fingerprinting and machine learning to understand customer behavior and deliver personalized recommendations. Their integrated tech and real-time business intelligence dashboards enable businesses to track the impact of their marketing programs effectively.
Reference
Core business
SHOUUT
Technologies which have been searched by others and may be interesting for you:
A selection of suitable products and services provided by verified companies according to your search.
Service
Store & Venue Mystery Shopping
Go to product
A selection of suitable use cases for products or services provided by verified companies according to your search.
Use case
Improving Customer Service and Sales in a Retail Chain
Retail, Hospitality, Automotive, Entertainment, Healthcare, Leisure & Fitness, Financial Services
A national retail chain has been experiencing inconsistent customer service across its stores, leading to varied customer satisfaction levels and missed sales opportunities. Management wants to ensure that staff in all locations are following company standards, engaging customers effectively, and maximising sales potential. To achieve this, they engage Centrebound’s Store & Venue Mystery Shopping service. Centrebound deploys trained mystery shoppers to visit various stores, acting as typical customers. The shoppers assess how well employees greet and engage customers, promote products, and handle transactions. Additionally, they evaluate the cleanliness, organisation of the store, and compliance with health and safety protocols. After conducting multiple assessments, Centrebound delivers detailed reports on each visit, highlighting strengths and weaknesses in customer service and operational processes. The retail chain uses these insights to implement targeted training for staff, adjust store layouts for better customer navigation, and improve the enforcement of company policies. As a result, the chain sees improved customer satisfaction scores, higher sales conversions, and consistent service standards across all locations.
Use case
Improving Customer Service and Sales in a Retail Chain
Retail, Hospitality, Automotive, Entertainment, Healthcare, Leisure & Fitness, Financial Services
A national retail chain has been experiencing inconsistent customer service across its stores, leading to varied customer satisfaction levels and missed sales opportunities. Management wants to ensure that staff in all locations are following company standards, engaging customers effectively, and maximising sales potential. To achieve this, they engage Centrebound’s Store & Venue Mystery Shopping service. Centrebound deploys trained mystery shoppers to visit various stores, acting as typical customers. The shoppers assess how well employees greet and engage customers, promote products, and handle transactions. Additionally, they evaluate the cleanliness, organisation of the store, and compliance with health and safety protocols. After conducting multiple assessments, Centrebound delivers detailed reports on each visit, highlighting strengths and weaknesses in customer service and operational processes. The retail chain uses these insights to implement targeted training for staff, adjust store layouts for better customer navigation, and improve the enforcement of company policies. As a result, the chain sees improved customer satisfaction scores, higher sales conversions, and consistent service standards across all locations.
When exploring the secret shopping industry in India, several key considerations come into play. The regulatory landscape is essential, as businesses must comply with local laws regarding consumer protection and data privacy. Understanding these regulations is crucial for maintaining ethical practices and protecting consumer rights. The competitive landscape in India is rapidly evolving, with numerous agencies offering secret shopping services, which increases the need for differentiation through quality, pricing, and service delivery. Challenges in this industry include ensuring the reliability of secret shoppers and the potential for fraud, which can undermine the credibility of the service. Additionally, the demand for real-time feedback and analytics is growing, creating opportunities for companies that harness technology effectively. Environmental concerns are also becoming more significant, as companies are urged to adopt sustainable practices in their operations. Furthermore, the global market relevance of secret shopping is expanding, as international brands enter the Indian market and seek to understand consumer behavior. This global perspective can offer valuable insights into best practices and innovative approaches. Overall, potential entrants into the secret shopping industry in India should focus on building strong relationships with clients, leveraging technology for operational efficiency, and remaining adaptable to the changing market dynamics.
Some interesting numbers and facts about your company results for Secret Shopping
| Country with most fitting companies | India |
| Amount of fitting manufacturers | 298 |
| Amount of suitable service providers | 386 |
| Average amount of employees | 11-50 |
| Oldest suiting company | 2012 |
| Youngest suiting company | 2018 |
Some interesting questions that has been asked about the results you have just received for Secret Shopping
What are related technologies to Secret Shopping?
Based on our calculations related technologies to Secret Shopping are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce
Which industries are mostly working on Secret Shopping?
The most represented industries which are working in Secret Shopping are IT, Software and Services, Research, Marketing Services, Other, Human Resources
How does ensun find these Secret Shopping Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.
