Quality Specialists Hub

Our Vision is to be an innovative Quality Assurance and Training Specialists in South Africa by engaging in sustainable industry Best Practices. Our Mission is to change the Quality Assurance and Training Industry through innovations that improve performance. QSH specialises in quality assurance and training in Debt Collection, Financial Sectors, Insurance and Legal Complaints handling. We are a strategic and legal advisor to companies large and small. Our scope has since grown to not only provide training on industry skills development, but it also encompasses the management of one-year leadership. We offer accredited courses that help develop the business skills of employees. It began as a quality assurance company, which provided quality and compliance assurance to contact centres by using our call-monitoring software, which is designed for efficient monitoring. Our analysts are trained to coach and ensure that the customer experience is a pleasant one and complies with the company’s business process.