Smart Communications

The only platform that delivers personalized, omnichannel conversations across the entire customer experience. SmartCOMM delivers personalized, interactive communications via every channel and at tremendous scale. A platform purposely built with cloud deployment top of mind—allowing for increases in speed, agility, and efficiency as well as the increased ROI achieved by switching from legacy, on-premise, or managed solutions. Unique Conversation Cloud™ framework offers easy integrations to other market-leading CX technologies. This empowers enterprises to operate more efficiently at scale and obtain a complete view of each customer. Kate Pocalyko Communications Platform Product Owner at PHEAA. This interactive guide provides a high-level overview of CCM software and its capabilities, poses questions to ask when selecting a vendor and more. Learn why one strategy over the other delivers more engaging and personalized customer interactions.