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Hoboken, United States
At NICE we are passionate about removing the friction between companies and consumers, creating extraordinary experiences that build brand loyalty and create unbreakable bonds. We are known for our innovation and comprehensive end-to-end CX approach, combining digital entry points, journey orchestration, smart self-service, prepared agents and complete performance suite, all embedded with our purpose-built CX Analytics, AI, and domain expertise. Our 7,500+ NICE employees are scientists, engineers, business and thought leaders, people who boast extensive experience as subject-matter experts in their fields. We are guided by a deep commitment to genuine customer satisfaction, environmental sustainability, and good corporate citizenship. We enable organizations to address today’s consumer and employee expectations, by delivering effortless, consistent, and personalized digital-first experiences with CXone, the world’s leading cloud CX platform. Wherever we operate, in over 30 countries around the globe, we are deeply involved with our local communities, giving back throughout the year and as part of special projects, such as the NICE Code: Coda mentorship program, designed to promote computer programming skills for young girls around the world. Create a platform built to meet your unique needs with our CXone open cloud platform, DEVone developer program, and CXexchange application marketplace.
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Customer experience software for financial services
... Financial Services Customer Experience Software - CX software from NICE helps financial services institutions deliver exceptions customer experiences. ...
New Orleans, United States
51-100 Employees
2016
Founded in 2016, Prokeep was born out of an excitement to learn firsthand, a desire to create, and a genuine admiration for the people and relationships that are the lifeblood of the construction industry. The future of Prokeep is looking to provide even more value to the construction industry by continuing to help provide more and more solutions to distributors' problems by asking them directly. Prokeep is purposefully built to help distributors to grow their businesses. Prokeep is built to make it easier for your customer to do business with you. Prokeep is built for easy adoption so you can hit the ground running as you modernize and thrive. Prokeep is purpose-built to meet distributors' identified needs while remaining easy to use and streamlined. Prokeep is focused on delivering value to you and your customers. Leading distributors trust Prokeep to grow customer relationships.
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Sales and customer experience software for equipment distribution
... Sales & Customer Experience Software for Equipment Distribution | ...
Newcastle upon Tyne, United Kingdom
1-10 Employees
2010
We are customer obsessed and we love working with like-minded companies. We provide honest, thought-provoking advice to help them run a best-in-class VoC programme with our ROI by design methodology. They should put your goals first, and be transparent, pragmatic and proactive in helping you hit them. We’re delighted that people love both the service we provide and our easy-to-use platform. We offer transparent, mid-market pricing with no lock in period and a risk-free pilot. Taking data driven actions to improve customer experience is the most important element of a VoC programme. Simple, zero bloat software, crafted specifically to provide the features needed by mid-sized companies. There’s no such thing as the ‘perfect customer service survey questions’.
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CustomerSure combines powerful customer experience software with our robust methodology and unparalleled support.
... CustomerSure’s customer experience survey software, robust methodology and unparalleled support package gives you everything you need to improve customer satisfaction. ...
Indore, India
11-50 Employees
2015
Customer champion at your service to help you along the way of the successful path forward. A mission is not simply a description of an organization by an external party, but an expression, made by its leaders, of their desires and intent for the organization. A vision statement provides direction, it sets a course toward a future that tells the people in that organization what the group believes, how to behave, and what kinds of decisions to make without explicitly doing so. A business process, business method or business function is a collection of related, structured activities or tasks by people or equipment in which a specific sequence produces a service or product (serves a particular business goal) for a particular customer or customers. Everything to make our product more efficient and valuable to use. Delighted to tell everyone that based on numerous review StackAdroit was rewarded as a Product of the Year by Product listing experts. Everything and more to make StackAdroit Applications useful for the community. Awesome Applications to boost productivity and ease life.
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StackAdroit LLP - Modern and Easy Customer Experience Software solution
... StackAdroit LLP - Modern and Easy Customer Experience Software ...
San Antonio, United States
11-50 Employees
2015
SPS DGTL’s proprietary digital monitoring platform ENGAGE was built with inbound engagements as the top priority, making third-party collaboration, conversation threads and history, user escalation, and assigned items easy for both you and our agents. SPS DGTL’s digital customer service can provide businesses with a cost savings of 63% compared to phone customer operated support.
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SPS DGTL | Digital Customer Experience Services and Software
... SPS DGTL | Digital Customer Experience Services and Software ...
Bengaluru, India
11-50 Employees
2013
Gladminds Connect Platform (GCP) is a cloud based platform that provides a two way communication channel between brands and customers. We are here to help you with innovative solutions for your unique needs. Gladminds™ products are designed for an easy, seamless transition of your business into an exciting future. GladMinds™ helps you stay in live, continuous connect with your customer in a unique meaningful association. GladMinds™ gives you new knowledge and new opportunities to grow your brand business. GladMinds Connect Platform is versatile and adaptable for everyone – product and services brand across every industry, every sector. Today, the GCP is ready to use with its two products: AfterSell targeted at Brands & AfterBuy targeted at Customers/Consumers. AfterSell™ is a product offered to product/services brands to reach out and stay connected with their customers.
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Customer Experience Management Software for Help Desk Support
... Customer Experience Management Software for Help Desk ...
London, United Kingdom
11-50 Employees
1998
We understand what it takes to build and manage products for the hospitality industry.
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MVG Media | Hospitality Software & Customer Experience Experts
... MVG Media | Hospitality Software & Customer Experience ...
Leeds, United Kingdom
1-10 Employees
The development of CCBox has followed years of work and countless insights gathered from a plethora of conversations and specialist contact centre projects. CCBox Lumiéres is compatible with Cisco CCX, CCE, PCCE, HCS and WxCC. The power of CCBox is in being the only scale-able customer experience optimisation solution with everything you need to achieve your customer experience goals, in ONE SINGLE SOLUTION. Now with CCBox Lumiéres you can utilise all your optimisation tools in the cloud. CCBox Lumiéres is compatible with Cisco CCX, CCE, PCCE, HCS and WxCC. With CCBox there are three uniquely packaged options, each with a set of products, chosen because of the way they work together to give you the functions and features you really need, and to remove the disinformation that adds clutter instead of business benefit. Discover how CCBox customer experience optimisation tools can work for you! By choosing CCBox for your customer, you have all the must have customer experience products in a range of purchase options, all from one source.
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Customer experience software - CCBox
... CCBox is the customer experience software to facilitate growth and the ability to offer the best contact centre customer experience. ...
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John Baqar Consulting
... Outsourced DevOp’s and software MVP’s - www.vodworks.com - Business Development - www.johnbaqarconsulting.com - Premium Film content for Super Yachts - www.mrcinema.nl - Vegan Food Development - www.vegeveganchef.com - Customer Experience Software - www.omnis-cx.co.uk - Start Up Investor - ...
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Customer Experience Survey Software - KOVACorp
... Let us show you how Our Customer Experience Software can benefit your call center. ...
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Some interesting numbers and facts about the results you have just received for Customer Experience Software
| Country with most fitting companies | United States |
| Amount of fitting manufacturers | 105 |
| Amount of suitable service providers | 90 |
| Average amount of employees | 11-50 |
| Oldest suiting company | 1997 |
| Youngest suiting company | 2016 |
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Customer experience software refers to a sophisticated suite of tools designed to monitor, analyze, and enhance the interactions between a company and its customers across various touchpoints. These platforms aggregate customer feedback, behavior data, and interaction histories to provide businesses with actionable insights, aiming to optimize the customer journey from initial contact through to post-purchase support. By leveraging technologies such as artificial intelligence, data analytics, and automation, customer experience software enables organizations to identify patterns and pain points in the customer lifecycle, facilitating personalized engagement strategies and proactive resolution of issues. This, in turn, can lead to improved customer satisfaction, increased loyalty, and a higher lifetime value. In the realm of digital transformation, where customer expectations are ever-evolving, such software plays a pivotal role. It not only helps businesses stay ahead in competitive markets by ensuring a seamless and engaging customer experience but also drives operational efficiencies by automating routine tasks. Moreover, the insights garnered from customer experience software empower companies to make data-driven decisions, tailoring their products, services, and marketing efforts to meet the precise needs and preferences of their customer base. Thus, it stands as a critical asset in enhancing the overall customer experience, fostering brand loyalty, and ultimately, contributing to sustained business growth.
1. Personalized Interactions
Customer Experience Software enables businesses to gather and analyze data from various touchpoints, offering insights into customer preferences and behavior. This information allows for the creation of personalized experiences, significantly enhancing customer satisfaction and loyalty.
2. Efficient Feedback Collection
This software streamlines the process of collecting customer feedback across multiple channels. By centralizing responses, companies can quickly identify areas for improvement, making it easier to adapt and respond to customer needs than traditional methods.
3. Enhanced Customer Support
With features like AI chatbots and automated ticketing systems, Customer Experience Software provides round-the-clock support. This ensures customers receive immediate assistance, improving resolution times and overall satisfaction.
4. Data-Driven Decisions
The analytics provided by Customer Experience Software equip businesses with actionable insights. These insights enable companies to make informed decisions that align with customer expectations and market trends, offering a competitive edge over alternatives that lack this level of data integration.
While evaluating the different suppliers make sure to check the following criteria:
1. Integration Capabilities
Ensure the software can integrate seamlessly with your existing CRM, ERP, and other essential business systems to provide a unified view of customer interactions.
2. Customization Options
Look for software that allows for customization to match your unique business processes and customer engagement strategies.
3. Scalability
Choose a solution that can grow with your business, supporting an increasing number of customer interactions without compromising performance.
4. Real-time Analytics
Opt for software that offers real-time analytics to gain immediate insights into customer behavior, preferences, and feedback.
5. User Experience
Evaluate the software from a user's perspective to ensure it is intuitive and enhances the customer experience.
6. Support and Training
Consider the level of support and training the supplier offers to ensure smooth implementation and adoption across your organization.
7. Security and Compliance
Verify that the software complies with industry standards and regulations, protecting sensitive customer data.
Customer experience software finds its place in the heart of B2B operations across different sectors, streamlining interactions and enhancing customer satisfaction. In the financial industry, such software aids in personalizing banking experiences, allowing institutions to offer tailored advice and solutions based on client data analytics. This personalization fosters a deeper client relationship and loyalty, crucial in a sector where trust is paramount. In the realm of healthcare, customer experience platforms facilitate better patient engagement by providing tools for efficient communication between healthcare providers and patients. This setup ensures timely updates, appointment scheduling, and personalized patient care plans, significantly improving patient satisfaction and retention rates. The technology sector benefits from customer experience software by leveraging it for support and feedback loops. Tech companies can quickly address issues, gather user feedback, and iterate on their products faster. This rapid response mechanism not only improves product quality but also builds a strong, responsive brand image. Manufacturing businesses utilize customer experience solutions to track orders, manage inventory, and provide timely updates to B2B clients. This transparency and efficiency in operations strengthen trust and reliability among business partners, fostering long-term collaborations. Each of these use cases underscores the versatility of customer experience software in elevating the B2B engagement model, demonstrating its critical role in various industry landscapes.
Customer experience software has achieved a high Technology Readiness Level (TRL), specifically TRL 8 to 9, indicating that it is fully functional and validated in real-world conditions. This advanced status is due to significant technical advancements and widespread adoption across various industries. The software integrates complex algorithms and machine learning capabilities, allowing for personalized customer interactions and predictive analytics based on vast datasets of consumer behavior. These technical features enable businesses to anticipate customer needs, tailor experiences, and improve satisfaction proactively. Furthermore, the integration of natural language processing (NLP) technologies has enhanced the software's ability to understand and respond to customer inquiries in a human-like manner, thereby improving the overall user experience. The high TRL is also a reflection of the robustness and scalability of the underlying platforms, which can support massive data volumes and ensure reliable performance under diverse usage scenarios. Continuous iterative development based on user feedback and technological advancements has also contributed to refining these solutions, ensuring they meet the evolving demands of businesses and consumers alike.
In the Short-Term, customer experience software is expected to utilize more advanced analytics and artificial intelligence (AI) to offer personalized experiences at scale. Immediate advancements include real-time feedback mechanisms and predictive analytics, enabling businesses to respond swiftly to customer needs and preferences. Integration with social media platforms will also deepen, allowing for more direct and nuanced customer engagement. Looking into the Mid-Term, the incorporation of augmented reality (AR) and virtual reality (VR) into customer experience platforms will start taking shape. These technologies will enable more immersive product demonstrations and interactive customer service options, bridging the gap between online and physical shopping experiences. Additionally, voice and conversational AI technologies will evolve to support more complex customer interactions, making digital assistants and chatbots more intuitive and helpful. In the Long-Term, the convergence of customer experience software with blockchain technology promises enhanced security and transparency in customer transactions. This integration will foster trust and loyalty by ensuring data integrity and personalized customer experiences without compromising privacy. Furthermore, the advent of quantum computing is set to revolutionize data processing capabilities, offering unprecedented insights into customer behavior and enabling hyper-personalized experiences at an even larger scale.
Some interesting questions that has been asked about the results you have just received for Customer Experience Software
What are related technologies to Customer Experience Software?
Based on our calculations related technologies to Customer Experience Software are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce
Which industries are mostly working on Customer Experience Software?
The most represented industries which are working in Customer Experience Software are Information Technology, Software, Professional Services, Internet Services, Data and Analytics
How does ensun find these Customer Experience Software Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.
