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Victor Lee
Singapore
C
11-50 Employees
2003
Key takeaway
Jusfeedback enhances customer experience by managing various data sources like interactions, speech recordings, and social media to identify gaps and understand motivations and frustrations. Their approach simplifies the feedback process and transforms insights into actionable information.
Reference
Product
Customer Engagement Optimisation Solutions - JusFeedBack
Exceler8 Data analytics
Singapore
C
1-10 Employees
2020
Key takeaway
Exceler8 is an advanced AI and Computer Vision platform that offers valuable customer insights for brick-and-mortar retailers, similar to Google Analytics for offline retail. It empowers retailers to enhance customer experience through personalized communication and real-time insights, ultimately driving conversion and revenue growth.
Reference
Core business
Exceler8 | We are the google analytics for brick-and-mortar retailers
Exceler8 is a next gen AI and Computer Vision tech platform providing rich customer insights for brick and mortar retailers enabling them to recognise and reward their customers.
CustomerInspire
Singapore
C
11-50 Employees
2012
Key takeaway
CustomerInspire specializes in enhancing customer experience through innovative loyalty programs and customer engagement solutions. Their SaaS platform, backed by predictive analytics, is designed to drive customer retention and engagement, making it a valuable resource for businesses looking to boost customer loyalty.
Reference
Core business
CustomerInspire - Socializing Customer Relations
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DigiB
Singapore
C
1-10 Employees
2019
Key takeaway
XpertiseNow emphasizes its focus on enhancing customer experience through data-enabled and tech-powered consulting. Their services include customer strategy, segmentation, and analysis, all aimed at putting the customer at the center of business growth.
Reference
Service
Customer | XpertiseNow
Put your customer at the heart of everything you do. Understand what drives customer value and what your business needs to turn ideas into sustainable drivers of growth.
Exivar Ltd.
Singapore
C
1-10 Employees
2009
Key takeaway
Exivar offers a comprehensive suite of software solutions designed to enhance digital experiences for various industries, including online retail and subscription businesses. Their expertise in web design, development, and digital marketing positions them as a key player in improving customer experience through innovative technology.
Reference
Core business
Exivar | Software Solutions
A full-service digital agency with global capabilities across web design and development.
Caerlee Services
Singapore
C
1-10 Employees
2020
Key takeaway
The company emphasizes the importance of customer trust and experience, highlighting that a clear service promise and reliable processes are key to building customer loyalty. With a focus on security, compliance, and innovative solutions, they offer services that enhance customer experience and retention.
Reference
Core business
Services, Customer Experience (CX), Trust, Security, Fraud prevention
business processes IT services, Customer Experience (CX), Security, trust, fraud, CFE, CISSP,loyalty, customer retention, enhanced revenue, profit. aml, elder care, loan origination, payments, banking, embedded banking, api, machine learning, AI, chatbot, compliance, singapore, asia pacific
Exellencier
Singapore
C
1-10 Employees
2018
Key takeaway
Exellencier specializes in enterprise software products, including AIPES, an AI-powered solution that facilitates digital transformation and automation across industries. Their TextNum platform enhances customer communication through promotional and transactional messaging, making it easier for businesses to connect with their customers.
Reference
Product
Exellencier | Enterprise Software Products and Solutions
Enterprise software along with IoT and AI technologies for all industries to manage day-to-day business activities.
SimpleCRM Careers
Singapore
C
51-100 Employees
2014
Key takeaway
SimpleCRM offers a comprehensive, AI-powered customer experience platform that enhances customer engagement through its low-code, scalable CRM solutions. With features like omni-channel support, campaign management, and automation from lead to cash, SimpleCRM empowers organizations to deliver a seamless and effective customer journey.
Reference
Core business
SimpleCRM | Cloud CRM Software | Digital Platform
SimpleCRM is a fast, scalable AI-Powered CRM for lead management, digital marketing, enterprise mobility & Customer360 views.
Digital Business People
Singapore
C
11-50 Employees
2018
Key takeaway
DBP is a technology outsourcing firm that emphasizes omni-channel customer experience and engagement management as part of its digital transformation services. They offer a variety of solutions, including Customer Communication Management and CRM, and have established partnerships with leading global platforms.
Reference
Core business
Digital Business People
Digital Business People
Bluefire
Singapore
C
1-10 Employees
2004
Key takeaway
Bluefire specializes in architecting Digital Experience Platform implementations that enhance customer experiences, particularly for sectors like telecommunications and fintech. Their expertise in developing integrated eCommerce and digital retail solutions directly supports businesses in creating impactful, seamless interactions with customers.
Reference
Core business
Digital Experience Platform – Turning Technology Sector Strategy Into Execution
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VENMATE CSM Software
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When exploring the Customer Experience Software industry in Singapore, several key considerations are essential. The regulatory environment in Singapore is supportive, with the government promoting digital transformation, which creates opportunities for software providers. However, businesses must comply with data protection laws like the Personal Data Protection Act (PDPA), which governs the collection and usage of personal information, making it crucial for companies to prioritize data security and privacy. The competitive landscape is vibrant, with both local startups and established international players vying for market share. Understanding the unique cultural and consumer behavior in Singapore can provide an edge in tailoring solutions that meet local needs. Challenges include staying ahead of rapid technological advancements and evolving customer expectations, which necessitate continuous innovation. Environmental sustainability is becoming increasingly significant, as companies are encouraged to adopt eco-friendly practices in their operations. The global relevance of the market is also noteworthy, as Singapore serves as a regional hub for businesses looking to expand into the Asia-Pacific. Companies that leverage advanced technologies, such as AI and machine learning, to enhance customer experiences are well-positioned for growth. It is vital to conduct thorough market research and engage with local stakeholders to gain insights and establish a strong presence in this dynamic industry.
Some interesting numbers and facts about your company results for Customer Experience Software
| Country with most fitting companies | Singapore |
| Amount of fitting manufacturers | 106 |
| Amount of suitable service providers | 86 |
| Average amount of employees | 1-10 |
| Oldest suiting company | 2003 |
| Youngest suiting company | 2020 |
Some interesting questions that has been asked about the results you have just received for Customer Experience Software
What are related technologies to Customer Experience Software?
Based on our calculations related technologies to Customer Experience Software are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce
Which industries are mostly working on Customer Experience Software?
The most represented industries which are working in Customer Experience Software are IT, Software and Services, Marketing Services, Other, Consulting, Telecommunications
How does ensun find these Customer Experience Software Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.