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OPINATOR
Madrid, Spain
A
51-100 Employees
2011
Key takeaway
OPINATOR provides a powerful web-based customer experience software solution that enhances engagement through innovative interactions across multiple channels. With in-depth analytical capabilities and a self-manageable platform, OPINATOR empowers businesses to design and manage effective customer experiences, supported by a dedicated Customer Success team.
Reference
Core business
OPINATOR | The New Experience Management: Emotional, Personalized & Monetizable
Customer Experience Management. Boost response rates in your VoC, NPS, and CX Management programs with highly engaging surveys
Centribal
Majadahonda, Spain
A
51-100 Employees
2012
Key takeaway
Centribal is a technology consulting firm that specializes in customer experience software, particularly through conversational platforms and chatbot development. With over 10 years of experience, they focus on digitizing processes to enhance the customer experience for businesses.
Reference
Product
Customer Experience Software Specialists - Centribal
Digitization of processes, sales platform and improvements in the customer experience. We provide digital solutions for companies. Ask for information!
Comdata Group
Madrid, Spain
A
251-500 Employees
2006
Key takeaway
The company specializes in providing customer experience services, emphasizing their commitment to operational excellence and innovative solutions. They offer a comprehensive range of services, including customer management and digital marketing, utilizing technologies like AI and Big Data to enhance customer experiences through personalization and optimized engagement.
Reference
Product
Customer Experience Management - Konecta
We leverage technology, talent and world-class capabilities so that you can deliver outstanding customer experiences
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Fonetic
Madrid, Spain
A
51-100 Employees
2006
Key takeaway
Sabio Group offers integrated live chat and advanced contact center performance tools designed to enhance customer experience. Their technology-driven solutions aim to provide consistently excellent service, making them a key player in customer experience software.
Reference
Product
Cutting-Edge Customer Experiences – Technology | Sabio Group
Transform your customer experience the right tools and technology in your toolbox. Tech enabled contact centres powered by Sabio
Sabio España
Madrid, Spain
A
501-1000 Employees
1998
Key takeaway
Sabio Group offers integrated live chat and advanced contact center performance tools designed to enhance customer experience. Their technology-driven solutions aim to provide consistently excellent service, making them a key player in customer experience software.
Reference
Product
Cutting-Edge Customer Experiences – Technology | Sabio Group
Transform your customer experience the right tools and technology in your toolbox. Tech enabled contact centres powered by Sabio
Conexio Group
Las Palmas de Gran Canaria, Spain
A
11-50 Employees
2014
Key takeaway
Conexio by Nearsure is a dedicated Customer Experience Management agency that specializes in helping brands forge meaningful connections with their customers. With a strong focus on designing and delivering tailored experiences, they leverage their long-term partnership with Adobe to provide expert solutions related to the Adobe Experience Cloud.
Reference
Service
Services - Conexio | CMX Agency
Hundreds of touchpoints and unclear metrics. We know it's a mess. So let's work together to bring clarity to your Customer Experience Management
Lang.ai
Madrid, Spain
A
11-50 Employees
2018
Key takeaway
Lang emphasizes its commitment to customer data privacy while providing a robust reporting tool for analyzing customer feedback. This capability helps businesses transform customer support interactions into revenue opportunities by identifying retention and upsell potential through detailed analysis of the customer journey.
Reference
Product
PLG SaaS
Your business depends on a great Customer Experience. Make sure you’re not flying blind.
Open Text
Madrid, Spain
A
11-50 Employees
2000
Key takeaway
OpenText enhances customer experience through its Core Experience Insights SaaS application, which offers data visualization and insight-driven customer journey maps. Their partnerships with major providers like Salesforce ensure seamless integration and access to relevant information, improving overall customer engagement.
Reference
Product
OpenText Core Experience Insights
OpenText Core Experience Insights is a SaaS application for customer data visualization of insight-driven customer journey maps.
Empirica5
Madrid, Spain
A
11-50 Employees
2017
Key takeaway
The company specializes in Customer Experience, aiming to enhance interactions at various touchpoints throughout the customer journey, from purchase to post-sale service. They offer a dedicated Customer Experience platform that utilizes surveys to effectively capture and analyze customer sentiment.
Reference
Core business
Empírica 5 | Plataforma Customer Experience | CEM
Plataforma para mejorar la experiencia de cliente y su gestión a través de encuestas o cuestionarios de opinión y satisfacción online.
Capterra España
Madrid, Spain
A
51-100 Employees
1999
Key takeaway
Capterra offers a comprehensive overview of customer experience software, featuring over two million verified reviews to help users make informed decisions. Their platform allows professionals to discover and compare various customer engagement tools, including features for personalized content and customer satisfaction measurement.
Reference
Product
Software de compromiso del cliente para Mac. Opciones, opiniones y precios - Capterra España 2023
Descubre y compara aplicaciones y herramientas de Software de compromiso del cliente para Mac. Capterra es una herramienta libre e interactiva que acota las opciones de software, contacta con múltiples proveedores y compara plataformas para tu negocio.
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VENMATE CSM Software
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When exploring the Customer Experience Software industry in Spain, several key considerations are essential for a thorough understanding. Firstly, the regulatory landscape is significant, particularly with the enforcement of GDPR, which affects how companies manage customer data and privacy. Compliance with these regulations is crucial for operating legally and maintaining customer trust. Additionally, the competitive landscape in Spain features both local and international players, requiring businesses to differentiate themselves through innovation and superior service offerings. Opportunities abound in the growing demand for digital transformation, as companies increasingly seek to enhance customer engagement and satisfaction through advanced software solutions. Challenges include adapting to rapidly changing technologies and the need for ongoing employee training. Environmental concerns are also becoming more relevant, with companies encouraged to adopt sustainable practices in their operations and product offerings. The global market relevance of Spain's Customer Experience Software sector is underscored by its integration into European and international markets, fostering collaboration and knowledge exchange across borders. Overall, a comprehensive approach that addresses these factors will position individuals and companies well within this dynamic industry.
Some interesting numbers and facts about your company results for Customer Experience Software
| Country with most fitting companies | Spain |
| Amount of fitting manufacturers | 117 |
| Amount of suitable service providers | 80 |
| Average amount of employees | 51-100 |
| Oldest suiting company | 1998 |
| Youngest suiting company | 2018 |
Some interesting questions that has been asked about the results you have just received for Customer Experience Software
What are related technologies to Customer Experience Software?
Based on our calculations related technologies to Customer Experience Software are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce
Which industries are mostly working on Customer Experience Software?
The most represented industries which are working in Customer Experience Software are IT, Software and Services, Other, Consulting, Marketing Services, Healthcare
How does ensun find these Customer Experience Software Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.