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Customer Alliance
Berlin, Germany
A
51-100 Employees
2009
Key takeaway
Customer Alliance specializes in customer experience software, offering solutions for customer feedback management, voice of the customer, and customer satisfaction. Their platform empowers organizations to effectively capture and act on feedback, helping to enhance customer satisfaction.
Reference
Product
Customer Feedback Software | customer experience management
Customer feedback software customer solutions include Customer Experience Management, Voice of the Customer, ORM and Customer Satisfaction.
Be Customer Smart
Berlin, Germany
A
1-10 Employees
2016
Key takeaway
Be Customer Smart is a prominent company specializing in AI-optimized customer experience management solutions, helping businesses enhance their financial outcomes by connecting customer journey data to proactive actions. Their expertise spans from data assessment to strategy and implementation, making them a key player in improving customer experience.
Reference
Core business
Company | becustomersmart
Be Customer Smart - a leading AI Optimised Customer Experience Management solutions company.
VENMATE
Berlin, Germany
A
1-10 Employees
2023
Key takeaway
VENMATE is a leading customer success management platform in Europe that enhances customer experience by providing a comprehensive view of customer behavior, ultimately driving satisfaction, retention, and growth for B2B SaaS businesses.
Reference
Product
VENMATE CSM Software
Discover VENMATE’s customer success platform, designed to enhance every interaction and empower your CSM team with powerful tools for customer management, onboarding, analytics, and more. Streamline your processes Navigate your CSM challenges with the help of VENMATE and gain back full control over your CSM processes, tasks and milestones. Become customer centered Place your customers at the heart of your CSM strategy with VENMATE, enabling you to understand your customers’ needs and enhance every interaction. Take data-based decisions Make informed, data-driven decisions improving your customer success outcomes by leveraging powerful analytics and insights through VENMATE. Increase bottom line revenue Drive sustainable growth by maximizing upsell, cross-sell, and retention opportunities with VENMATE’s proactive customer management tools.
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Agile Networks Technologies
Dreieich, Germany
A
51-100 Employees
2019
Key takeaway
The company specializes in developing customer experience solutions using top-tier technology, seamlessly integrating them into existing IT systems. They focus on transforming the digital sales process into a more experience-driven approach, highlighting their expertise in platforms like SAP, Salesforce, and Shopware to enhance customer engagement.
Reference
Product
Portfolio - Agile Networks Technologies
Improve your core business processes tremendously and transform your business. Find out about our core competences.
SKOPOS CONNECT
Aachen, Germany
A
11-50 Employees
2015
Key takeaway
The company offers tailored community and customer experience solutions, emphasizing flexibility and direct digital communication with customers. Their services include CX management, identifying touchpoints, and measuring customer satisfaction.
Reference
Product
Customer Experience Research | SKOPOS CONNECT
CX & Customer Experience Research ► Wir konzipieren Ihr CX Management ✓ identifizieren Touchpoints ✓ messen die Kundenzufriedenheit
TI People
Hamburg, Germany
A
11-50 Employees
2016
Key takeaway
The company specializes in Employee Experience (EX) consulting and has developed a software-as-a-service solution through FOUNT that focuses on enhancing work experiences. Their data-driven approach and thought leadership aim to equip organizations with the tools and insights needed to systematically improve employee experiences.
Reference
Service
Employee Experience Management Services
Yoochoose
Cologne, Germany
A
1-10 Employees
-
Key takeaway
Ibexa offers a comprehensive Customer Experience Platform designed to enhance and streamline digital interactions throughout the customer journey. Their Digital Experience Platform (DXP) empowers brands to optimize e-commerce experiences, ensuring that customer satisfaction remains central to business growth.
Reference
Product
Ibexa Customer Experience Platform | B2B CX Platform
Build frictionless customer journeys with our customer experience platform
tivian GmbH
Cologne, Germany
A
11-50 Employees
2009
Key takeaway
Tivian is a leading provider of Customer Experience software, offering a comprehensive platform that enables organizations to understand and enhance customer interactions at every touchpoint. With over twenty years of experience, Tivian equips businesses with the tools to capture insights and improve customer satisfaction, ultimately building loyalty.
Reference
Product
Tivian.com | Customer Experience Solutions. Build Loyalty.
Customers have higher expectations than ever. Our platform helps to improve the customer experience at every touchpoint.
Zenloop
Berlin, Germany
A
11-50 Employees
2016
Key takeaway
Zenloop is an AI-powered Customer Experience (CX) Management platform that helps organizations collect and analyze customer feedback, transforming it into actionable insights to enhance processes, products, or services. With a strong emphasis on involving stakeholders and developing improvement programs, zenloop has established itself as a category leader in CX software.
Reference
Core business
About Us | zenloop
We are the leading integreated experience management platform. Find out more about what we do, why we do it, and what defines zenloop as a company.
cxomni CXM cloud
Munich, Germany
A
11-50 Employees
2014
Key takeaway
cxomni is the leading customer journey management platform that specializes in aggregating and normalizing all customer experience (CX) data throughout the customer journey.
Reference
Core business
Company - cxomni
Company: cxomni is the leading customer journey management platform for normalizing and aggregating all CX data dimensions.
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Product
VENMATE CSM Software
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When exploring the Customer Experience Software industry in Germany, several key considerations should be taken into account. The German market is characterized by strict data protection regulations, particularly the General Data Protection Regulation (GDPR), which mandates how customer data must be handled. Compliance with these laws is crucial for any software provider operating in this space. Additionally, businesses should be aware of the competitive landscape, which includes both established players and innovative startups, each offering various solutions tailored to enhance customer interactions. Understanding market trends, such as the increasing demand for omnichannel experiences and personalization, can present significant opportunities for growth. Environmental concerns are also gaining traction, as companies are encouraged to adopt sustainable practices in their operations and services. This shift not only meets regulatory expectations but also resonates with environmentally conscious consumers. Furthermore, the global market relevance of German companies in this sector is notable, as they often set benchmarks for quality and innovation, influencing trends beyond national borders. Overall, a thorough analysis of regulatory requirements, competitive dynamics, market trends, and sustainability initiatives will provide a comprehensive understanding of the Customer Experience Software landscape in Germany.
Some interesting numbers and facts about your company results for Customer Experience Software
| Country with most fitting companies | Germany |
| Amount of fitting manufacturers | 284 |
| Amount of suitable service providers | 251 |
| Average amount of employees | 11-50 |
| Oldest suiting company | 2009 |
| Youngest suiting company | 2023 |
Some interesting questions that has been asked about the results you have just received for Customer Experience Software
What are related technologies to Customer Experience Software?
Based on our calculations related technologies to Customer Experience Software are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce
Who are Start-Ups in the field of Customer Experience Software?
Start-Ups who are working in Customer Experience Software are VENMATE
Which industries are mostly working on Customer Experience Software?
The most represented industries which are working in Customer Experience Software are IT, Software and Services, Other, Consulting, Marketing Services, Research
How does ensun find these Customer Experience Software Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.
