Top Customer Experience Software Companies in Germany

Customer Alliance specializes in customer experience software, offering solutions for customer feedback management, voice of the customer, and customer satisfaction. Their platform empowers organizations to effectively capture and act on feedback, helping to enhance customer satisfaction.

The company offers tailored community and customer experience solutions, emphasizing flexibility and direct digital communication with customers. Their services include CX management, identifying touchpoints, and measuring customer satisfaction.

The company specializes in developing customer experience solutions using top-tier technology, seamlessly integrating them into existing IT systems. They focus on transforming the digital sales process into a more experience-driven approach, highlighting their expertise in platforms like SAP, Salesforce, and Shopware to enhance customer engagement.

CAS Software AG offers CRM solutions that place customers at the center of all business actions, enhancing customer management across departments and fostering customer loyalty. Their professional CRM software addresses customer needs through personalized communication and efficient processes, making it essential for optimizing customer experience.

Tele-Train Software GmbH has over 20 years of experience in implementing Workforce Optimization (WFO) systems, including a strong focus on Customer Experience Management. As a Verint Gold Partner, they offer the complete Verint WFO Suite, which enhances both workforce efficiency and customer interactions.

The company, moveXM, provides a Customer Experience Management platform that integrates data from various sources, enhancing the overall customer experience. Notably, organizations like Mewa and the Westdeutsche Zeitung have successfully implemented moveXM to improve engagement and satisfaction for their clients and subscribers.

The company, PZ Carma, offers interactive digital screen applications that enhance customer engagement and interaction. Their innovative approach, supported by a reliable software solution, ensures that information is always up-to-date and effectively communicated to the audience.

Be Customer Smart is a prominent company specializing in AI-optimized customer experience management solutions, helping businesses enhance their financial outcomes by connecting customer journey data to proactive actions. Their expertise spans from data assessment to strategy and implementation, making them a key player in improving customer experience.

Ibexa offers a comprehensive Customer Experience Platform designed to enhance and streamline digital interactions throughout the customer journey. Their Digital Experience Platform (DXP) empowers brands to optimize e-commerce experiences, ensuring that customer satisfaction remains central to business growth.

The company specializes in Employee Experience (EX) consulting and has developed a software-as-a-service solution through FOUNT that focuses on enhancing work experiences. Their data-driven approach and thought leadership aim to equip organizations with the tools and insights needed to systematically improve employee experiences.