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The B2B platform for the best purchasing descision. Identify and compare relevant B2B manufacturers, suppliers and retailers
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Founding year
Medyasoft
Turkey
C
251-500 Employees
1999
Key takeaway
The company, Medyasoft, offers SAP Customer Experience (CX) Solutions, including C/4HANA, which are designed to enhance customer interactions and provide valuable insights into customer experience. Their me2c commerce accelerator integrates with back-office processes to ensure a seamless experience at all customer touchpoints.
Reference
Product
SAP Customer Experience (CX) Solutions: C/4HANA | Medyasoft IT Group
Tegsoft
Kâğıthane, Turkey
C
11-50 Employees
2008
Key takeaway
Tegsoft specializes in developing innovative contact center software that enhances customer experience. With a strong market presence and a focus on web-based solutions, Tegsoft offers a comprehensive platform designed to optimize communication and improve service delivery.
Reference
Core business
About Us | Contact Center Software | Cloud Contact Center
Tegsoft is a well-designed all-in-one communication tool to provide the best experience. We provide call center solutions in the USA, UAE, Turkey & Africa
MechSoft Turkiye
Ataşehir, Turkey
C
51-100 Employees
2008
Key takeaway
MechSoft emphasizes its commitment to enhancing customer experience through its Digital Experience Summit '23 and by providing innovative solutions for excellent post-sales service. Their integrated business management system, CloudOffix, offers a comprehensive approach to delivering a seamless customer experience.
Reference
Core business
MechSoft - Dijital Dönüşümde Güvenilir İş Ortağınız!
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Felece
Ataşehir, Turkey
C
251-500 Employees
-
Key takeaway
The company focuses on empowering businesses through innovative software solutions that enhance customer experience. With a suite of applications and services, they enable companies to effectively transform and adapt their processes, particularly highlighting their success in the B2B sector and plans to expand into B2C through advanced technologies like SAP Commerce Cloud.
Reference
Product
Felece - Your Technology and SAP Solution Partner.
Wiseback
Turkey
C
11-50 Employees
2017
Key takeaway
Wiseback offers a comprehensive experience management and research platform designed to collect insights across various channels, enhancing customer experience through real-time reporting and AI-powered analytics. Its agile and scalable features, along with easy integration and automation, make it a valuable tool for businesses looking to improve their products and services.
Reference
Product
Platform - Wiseback
Agile and ScalableExperience Management and Research Platform we make it simple and smart 1 True Omni-channel The perfect platform for measuring and collecting data in an omni-channel structure. Physical or digital channel, all channels meet in one place. Architecture developed for email, sms, kiosk, web, mobile app, social media, QR code and more. The perfect experience-> Continue reading Platform
Guestmeter
Turkey
C
11-50 Employees
2017
Key takeaway
Guestmeter offers specialized guest feedback management software designed to enhance the customer experience in the hospitality industry. By capturing feedback and addressing issues before they escalate into negative reviews, Guestmeter helps hotels and other hospitality businesses improve their online reputation and foster positive guest interactions.
Reference
Core business
Guest Feedback Management Software For Hospitality Industry - Guestmeter
Guest feedback management software for hospitality industry to collect more positive guest reviews and prevent negative reviews on Tripadvisor, Booking and more review sites.
The Premium Academy
Ataşehir, Turkey
C
1-10 Employees
2016
Key takeaway
The company specializes in enhancing customer experience through tailored consulting solutions. They emphasize that customer experience is crucial for business success and offer a range of services aimed at improving this aspect.
Reference
Service
Corporate Services | eXperientia Consulting
We create bespoke consulting solutions for companies to improve and develop their customer experience, branding, and strategy. Here is a list of our services.
XOOI
Turkey
C
11-50 Employees
2021
Key takeaway
XOOI offers a customer experience software solution that allows for a seamless transition and efficient setup within a month, featuring no-code capabilities that align with unique business requirements. With integrated work tools and a focus on simplifying customer relationship management, XOOI CRM enhances overall business success.
Reference
Product
- XOOI -Digitize your business
Interval
Turkey
C
11-50 Employees
-
Key takeaway
The company, INTERVAL, specializes in software development, including ERP and CRM systems, which directly enhance customer experience through their expertise in UI/UX design. They offer a wide range of services that can be tailored to meet specific business transformation objectives.
Reference
Service
Services • Interval | Software Solutions
Mobile & Web Development | Custom Software Development | UI / UX Design | ERP and Business Systems Consulting | Software Development Consulting | Digital Marketing
SMTech Solutions
Turkey
C
11-50 Employees
2014
Key takeaway
SIA SMTECH SOLUTIONS specializes in developing travel booking software and e-commerce platforms, emphasizing their commitment to enhancing customer experience through innovative technology solutions. With over 10 years of experience, they provide tailored services that connect clients with key suppliers in the travel and tourism industry, ensuring success for their clients.
Reference
Core business
SIA SMTECH SOLUTIONS
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VENMATE CSM Software
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The Customer Experience Software industry in Turkey presents several key considerations for potential investors and stakeholders. The regulatory landscape is evolving, with data protection laws such as the Personal Data Protection Law (KVKK) influencing how companies manage customer data. Understanding these regulations is crucial for compliance and building trust with consumers. Challenges include competition from established global players and local startups, necessitating a robust differentiation strategy. Opportunities exist due to the growing digitalization trend in Turkey, where businesses are increasingly prioritizing customer engagement to improve retention and satisfaction. The rise of e-commerce and mobile applications further fuels demand for innovative customer experience solutions. Environmental concerns also play a role, as companies are expected to adopt sustainable practices in their operations. The competitive landscape is dynamic, with firms leveraging artificial intelligence and machine learning to enhance customer interactions. Globally, Turkey's strategic location as a bridge between Europe and Asia provides a unique advantage for companies looking to expand. The local market's responsiveness to technological advancements positions it favorably in the larger context of the global customer experience software market. Awareness of these factors can guide informed decision-making for anyone exploring this industry in Turkey.
Some interesting numbers and facts about your company results for Customer Experience Software
| Country with most fitting companies | Turkey |
| Amount of fitting manufacturers | 83 |
| Amount of suitable service providers | 58 |
| Average amount of employees | 11-50 |
| Oldest suiting company | 1999 |
| Youngest suiting company | 2021 |
Some interesting questions that has been asked about the results you have just received for Customer Experience Software
What are related technologies to Customer Experience Software?
Based on our calculations related technologies to Customer Experience Software are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce
Who are Start-Ups in the field of Customer Experience Software?
Start-Ups who are working in Customer Experience Software are XOOI
Which industries are mostly working on Customer Experience Software?
The most represented industries which are working in Customer Experience Software are IT, Software and Services, Marketing Services, Other, Telecommunications, International Affairs and Trade
How does ensun find these Customer Experience Software Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.