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Strikedeck a Medallia company
Sunnyvale, United States
B
11-50 Employees
2015
Key takeaway
Medallia offers a leading experience management software platform that provides valuable insights to enhance customer experience and other key areas. Their comprehensive feedback collection system empowers organizations to create exceptional experiences and drive continuous improvement.
Reference
Core business
Experience Management Software Platform - Medallia
Medallia's software platform provides keen insights to improve customer experience, contact center experience, employee experience and digital experience.
Service Management Group
Hattiesburg, United States
B
251-500 Employees
1991
Key takeaway
The company offers an enterprise experience management platform that emphasizes seamless data integration and cross-channel feedback collection throughout the customer journey. Their smg360® platform provides powerful, customizable tools and data-driven insights that empower users to take actionable steps, enhancing overall customer experience management.
Reference
Product
Experience Management Integrations and Connectors | SMG
The smg360® platform fits into your current technology ecosystem—offering hundreds of integration types, platform connectors, and an API portal.
VEMT
Amsterdam, Netherlands
A
11-50 Employees
2004
Key takeaway
VEMT offers a comprehensive Customer Experience Management Platform designed to enhance customer behavior and increase Customer Lifetime Value across various sectors like FMCG, retail, and travel. Their VEMT Smarter Marketing Cloud provides tools for engagement, lead nurturing, and loyalty strategies, ultimately driving revenue and fostering long-term customer relationships.
Reference
Product
software – VEMT – The Experience & Loyalty Cloud. CX, Customer Experience Management and Marketing Technology.
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Bizlyzer
Redmond, United States
B
1-10 Employees
2016
Key takeaway
The company, omniXM, specializes in customer experience management software, offering innovative solutions that enhance interactions with customers and employees. Their platform includes tools for capturing feedback, predicting attrition, and automating engagement, all aimed at transforming experiences and driving business improvements.
Reference
Core business
omniXM | Every Experience Matters
Happ
London, United Kingdom
A
1-10 Employees
2014
Key takeaway
Happ's Customer Experience Management software enables businesses to listen to customer feedback, take responsive actions, and enhance customer loyalty. Their cloud-based solutions focus on improving various experiences, ultimately driving better business results.
Reference
Core business
Home - Happ | Experience Management Solutions
Capture feedback, extract insight and take action to improve experiences.
Platform One
London, United Kingdom
A
51-100 Employees
2012
Key takeaway
The company offers a comprehensive CX software solution that simplifies the collection, analysis, and management of customer feedback, enabling businesses to enhance their customer experience strategically. Their platform provides a centralized approach to understanding and improving human experiences, making it easier for organizations to innovate and effectively respond to customer needs.
Reference
Core business
Platform One | Best CX Software
Transform your customer experience with cutting-edge CX software. Revolutionize how you measure and manage experiences for maximum impact. Know more.
Voxai Solutions
Coppell, United States
B
101-250 Employees
2005
Key takeaway
Voxai specializes in customer experience management, recognized as a top provider in the field by CIO Applications. Their vCX360 product and expertise in Genesys Cloud CX solutions highlight their commitment to enhancing customer interactions and transforming contact centers.
Reference
Product
Contact Experience Management Software | Voxai
Our featured Customer Experience Management Products: vCX360, connector & Soft Phone to support, evolve & manage customer experiences.
Alterna CX
Claymont, United States
B
11-50 Employees
2016
Key takeaway
Alterna CX provides an AI-driven customer experience management software that efficiently organizes and analyzes diverse customer feedback from various channels. Their solution enhances the understanding of customer insights through advanced analytics, making it a valuable tool for optimizing the customer journey.
Reference
Core business
Experience Management Software | AlternaCX
Alterna CX's AI-based CX software scans through customer feedback and other CX signals and allows you to zero in on the most important customer insight.
MotionCX
Columbus, United States
B
11-50 Employees
2020
Key takeaway
MotionCX offers a comprehensive customer experience management platform that integrates various data points, enabling businesses to personalize interactions and streamline customer journeys across multiple channels. With a focus on flexibility and omnichannel support, MotionCX enhances agent efficiency and transforms contact centers into proactive service hubs.
Reference
Product
Customer Experience Management Software Platform | CEM Cloud Solutions Provider | Digital Transformation Small Business Customer Service Center
See how MotionCX can transform your contact center with our customer experience management platform. Contact us today to schedule your demo & discovery session.
Geckolyst
Kochi, India
D
51-100 Employees
2014
Key takeaway
Geckolyst offers a comprehensive customer experience management solution by analyzing unstructured text to extract valuable insights from customer feedback. Its powerful analytics and visualization tools enable businesses to quickly understand customer sentiments, identify issues, and enhance overall customer experience.
Reference
Core business
Customer experience management: CEM software | Geckolyst
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VENMATE CSM Software
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Customer Experience Management Software is designed to help businesses manage and enhance the interactions they have with their customers. This software enables organizations to collect, analyze, and act on customer feedback across various touchpoints, including websites, social media, and customer service channels. By utilizing this technology, companies can gain insights into customer behavior and preferences, leading to improved satisfaction and loyalty. Features often include data analytics, customer journey mapping, and tools for personalized marketing, all aimed at creating a more seamless and positive customer experience.
Customer Experience Management Software significantly enhances customer interactions by gathering and analyzing customer data across various touchpoints. This allows businesses to understand customer preferences and behaviors, enabling them to tailor their communications and services accordingly. By leveraging this software, companies can deliver personalized experiences that resonate with their audience, fostering greater customer satisfaction and loyalty. Moreover, these tools often include features like real-time feedback collection and sentiment analysis. This capability helps organizations quickly address issues and adapt their strategies based on customer insights. Such proactive engagement not only improves the overall customer journey but also strengthens the relationship between the brand and its customers, leading to increased retention and advocacy.
1. Data Integration
Effective Customer Experience Management Software should seamlessly integrate data from various sources, such as CRM systems, social media, and customer feedback platforms. This allows businesses to have a comprehensive view of customer interactions and preferences.
2. Analytics and Reporting
Robust analytics tools are essential for tracking customer behavior and measuring the effectiveness of engagement strategies. The software should provide detailed reports that help identify trends and areas for improvement.
3. Multi-Channel Support
Support for multiple communication channels, including email, chat, social media, and phone, is critical. This ensures that customers can reach out through their preferred method, enhancing their overall experience.
4. Personalization Capabilities
The ability to personalize customer interactions based on their past behavior and preferences is important. This feature helps businesses tailor their offerings and communications, leading to increased customer satisfaction.
5. Feedback Management
An effective system should include tools for collecting and analyzing customer feedback. This feature enables organizations to understand customer sentiments and make informed decisions to improve the customer experience.
6. Automation
Automation features can streamline processes such as follow-ups and customer support tickets. This not only improves efficiency but also ensures timely responses to customer inquiries, enhancing the overall experience.
Integrating Customer Experience Management Software with existing systems can significantly enhance overall efficiency and data coherence. This process typically involves utilizing APIs (Application Programming Interfaces) that allow seamless communication between the CEM software and other platforms such as CRM, ERP, or marketing automation tools. By leveraging these APIs, businesses can ensure that customer data flows smoothly across systems, enabling a unified view of customer interactions. Furthermore, many CEM solutions offer pre-built connectors for popular software, simplifying the integration process. Custom integration may also be an option, depending on specific business needs. Utilizing middleware solutions can bridge gaps between disparate systems, allowing for real-time data synchronization and improved customer insights. This holistic approach helps organizations in delivering a coherent and personalized customer experience.
1. Improved Customer Insights
Customer Experience Management Software provides businesses with valuable data and analytics about customer behaviors and preferences. This allows companies to tailor their services and products to better meet customer needs, leading to increased satisfaction.
2. Enhanced Customer Engagement
Utilizing this software enables businesses to create personalized interactions with customers. By understanding their journey and preferences, companies can foster stronger relationships and improve retention rates, ultimately driving loyalty and repeat business.
Some interesting numbers and facts about your company results for Customer Experience Management Software
| Country with most fitting companies | United States |
| Amount of fitting manufacturers | 9458 |
| Amount of suitable service providers | 8475 |
| Average amount of employees | 11-50 |
| Oldest suiting company | 1991 |
| Youngest suiting company | 2020 |
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Some interesting questions that has been asked about the results you have just received for Customer Experience Management Software
What are related technologies to Customer Experience Management Software?
Based on our calculations related technologies to Customer Experience Management Software are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce
Which industries are mostly working on Customer Experience Management Software?
The most represented industries which are working in Customer Experience Management Software are IT, Software and Services, Other, Marketing Services, Consulting, Telecommunications
How does ensun find these Customer Experience Management Software Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.
