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Top Customer Experience Management Software Companies

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60 companies for Customer Experience Management Software

VEMT's Logo

VEMT

Amsterdam, Netherlands

A

11-50 Employees

2004

Key takeaway

VEMT offers a comprehensive Customer Experience Management Platform designed to enhance customer behavior and increase Customer Lifetime Value across various sectors like FMCG, retail, and travel. Their VEMT Smarter Marketing Cloud provides tools for engagement, lead nurturing, and loyalty strategies, ultimately driving revenue and fostering long-term customer relationships.

Reference

Product

software – VEMT – The Experience & Loyalty Cloud. CX, Customer Experience Management and Marketing Technology.

Strikedeck a Medallia company's Logo

Strikedeck a Medallia company

Sunnyvale, United States

B

11-50 Employees

2015

Key takeaway

Medallia offers a leading experience management software platform that provides valuable insights to enhance customer experience and other key areas. Their comprehensive feedback collection system empowers organizations to create exceptional experiences and drive continuous improvement.

Reference

Core business

Experience Management Software Platform - Medallia

Medallia's software platform provides keen insights to improve customer experience, contact center experience, employee experience and digital experience.

Service Management Group's Logo

Service Management Group

Hattiesburg, United States

B

251-500 Employees

1991

Key takeaway

The company offers an enterprise experience management platform that emphasizes both software and hands-on service, providing seamless data integration and cross-channel feedback collection throughout the customer journey. Their powerful, customizable tools deliver actionable insights and data-driven actions that empower organizations to enhance their customer experience management efforts.

Reference

Product

Platform - SMG - Japan

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Happ's Logo

Happ

London, United Kingdom

A

1-10 Employees

2014

Key takeaway

Happ's Customer Experience Management software enables businesses to listen to customer feedback, take responsive actions, and enhance customer loyalty. Their cloud-based solutions focus on improving various experiences, ultimately driving better business results.

Reference

Core business

Home - Happ | Experience Management Solutions

Capture feedback, extract insight and take action to improve experiences.

Geckolyst's Logo

Geckolyst

Kochi, India

D

51-100 Employees

2014

Key takeaway

Geckolyst offers a comprehensive customer experience management solution by analyzing unstructured text to extract valuable insights from customer feedback. Its powerful analytics and visualization tools enable businesses to quickly understand customer sentiments, identify issues, and enhance overall customer experience.

Reference

Core business

Customer experience management: CEM software | Geckolyst

Bizlyzer's Logo

Bizlyzer

Redmond, United States

B

1-10 Employees

2016

Key takeaway

The company, omniXM, specializes in customer experience management software, offering innovative solutions that enhance interactions with customers and employees. Their platform includes tools for capturing feedback, predicting attrition, and automating engagement, all aimed at transforming experiences and driving business improvements.

Reference

Core business

omniXM | Every Experience Matters

Platform One's Logo

Platform One

London, United Kingdom

A

51-100 Employees

2012

Key takeaway

The company offers a comprehensive CX software solution that simplifies the collection, analysis, and management of customer feedback, enabling businesses to enhance their customer experience strategically. Their platform provides a centralized approach to understanding and improving human experiences, making it easier for organizations to innovate and effectively respond to customer needs.

Reference

Core business

Platform One | Best CX Software

Transform your customer experience with cutting-edge CX software. Revolutionize how you measure and manage experiences for maximum impact. Know more.

echonovum's Logo

echonovum

Zurich, Switzerland

A

11-50 Employees

2016

Key takeaway

The company, ECHONOVUM, offers a comprehensive Insights Platform designed for effective Customer Experience Management. Their tools include systematic customer surveys and event-triggered surveys, enabling businesses to measure and enhance customer satisfaction and loyalty.

Reference

Product

Customer Experience Management with echonovum

Better customer experiences lead to higher customer loyalty. Use ECHONOVUM to measure and manage customer experience.

Customer Alliance's Logo

Customer Alliance

Berlin, Germany

A

51-100 Employees

2009

Key takeaway

Customer Alliance offers advanced customer experience management software designed to enhance the customer journey and engage clients effectively. With a focus on capturing and acting on feedback, it empowers organizations to exceed customer expectations.

Reference

Product

Customer Experience Management | Customer Journey Management tools

Customer experience management: Improve the customer journey & engage customers with advanced customer experience management tools.

eTouchPoint's Logo

eTouchPoint

San Diego, United States

B

11-50 Employees

2000

Key takeaway

eTouchPoint is a leader in customer experience management, offering innovative software solutions that enhance customer loyalty and satisfaction. Their platform enables companies to analyze customer sentiment across multiple channels, providing real-time insights and tools to improve overall customer experience.

Reference

Product

eTouchPoint – CX Platform - eTouchPoint


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Things to know about Customer Experience Management Software

What is Customer Experience Management Software?

Customer Experience Management Software is designed to help businesses manage and enhance the interactions they have with their customers. This software enables organizations to collect, analyze, and act on customer feedback across various touchpoints, including websites, social media, and customer service channels. By utilizing this technology, companies can gain insights into customer behavior and preferences, leading to improved satisfaction and loyalty. Features often include data analytics, customer journey mapping, and tools for personalized marketing, all aimed at creating a more seamless and positive customer experience.


How does Customer Experience Management Software improve customer interactions?

Customer Experience Management Software significantly enhances customer interactions by gathering and analyzing customer data across various touchpoints. This allows businesses to understand customer preferences and behaviors, enabling them to tailor their communications and services accordingly. By leveraging this software, companies can deliver personalized experiences that resonate with their audience, fostering greater customer satisfaction and loyalty. Moreover, these tools often include features like real-time feedback collection and sentiment analysis. This capability helps organizations quickly address issues and adapt their strategies based on customer insights. Such proactive engagement not only improves the overall customer journey but also strengthens the relationship between the brand and its customers, leading to increased retention and advocacy.


What features should be included in effective Customer Experience Management Software?

1. Data Integration
Effective Customer Experience Management Software should seamlessly integrate data from various sources, such as CRM systems, social media, and customer feedback platforms. This allows businesses to have a comprehensive view of customer interactions and preferences.

2. Analytics and Reporting
Robust analytics tools are essential for tracking customer behavior and measuring the effectiveness of engagement strategies. The software should provide detailed reports that help identify trends and areas for improvement.

3. Multi-Channel Support
Support for multiple communication channels, including email, chat, social media, and phone, is critical. This ensures that customers can reach out through their preferred method, enhancing their overall experience.

4. Personalization Capabilities
The ability to personalize customer interactions based on their past behavior and preferences is important. This feature helps businesses tailor their offerings and communications, leading to increased customer satisfaction.

5. Feedback Management
An effective system should include tools for collecting and analyzing customer feedback. This feature enables organizations to understand customer sentiments and make informed decisions to improve the customer experience.

6. Automation
Automation features can streamline processes such as follow-ups and customer support tickets. This not only improves efficiency but also ensures timely responses to customer inquiries, enhancing the overall experience.


How can Customer Experience Management Software be integrated with existing systems?

Integrating Customer Experience Management Software with existing systems can significantly enhance overall efficiency and data coherence. This process typically involves utilizing APIs (Application Programming Interfaces) that allow seamless communication between the CEM software and other platforms such as CRM, ERP, or marketing automation tools. By leveraging these APIs, businesses can ensure that customer data flows smoothly across systems, enabling a unified view of customer interactions. Furthermore, many CEM solutions offer pre-built connectors for popular software, simplifying the integration process. Custom integration may also be an option, depending on specific business needs. Utilizing middleware solutions can bridge gaps between disparate systems, allowing for real-time data synchronization and improved customer insights. This holistic approach helps organizations in delivering a coherent and personalized customer experience.


What are the benefits of using Customer Experience Management Software for businesses?

1. Improved Customer Insights
Customer Experience Management Software provides businesses with valuable data and analytics about customer behaviors and preferences. This allows companies to tailor their services and products to better meet customer needs, leading to increased satisfaction.

2. Enhanced Customer Engagement
Utilizing this software enables businesses to create personalized interactions with customers. By understanding their journey and preferences, companies can foster stronger relationships and improve retention rates, ultimately driving loyalty and repeat business.


Insights about the Customer Experience Management Software results above

Some interesting numbers and facts about your company results for Customer Experience Management Software

Country with most fitting companiesUnited States
Amount of fitting manufacturers8211
Amount of suitable service providers7323
Average amount of employees11-50
Oldest suiting company1991
Youngest suiting company2016

Geographic distribution of results





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Frequently asked questions (FAQ) about Customer Experience Management Software Companies

Some interesting questions that has been asked about the results you have just received for Customer Experience Management Software

Based on our calculations related technologies to Customer Experience Management Software are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce

The most represented industries which are working in Customer Experience Management Software are IT, Software and Services, Other, Consulting, Marketing Services, Telecommunications

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Customer Experience Management Software results by various countries

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