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Happ
London, United Kingdom
A
1-10 Employees
2014
Key takeaway
Happ's Customer Experience Management software enables businesses to listen to customer feedback, take responsive actions, and enhance customer loyalty. Their cloud-based solutions focus on improving various experiences, ultimately driving better business results.
Reference
Core business
Home - Happ | Experience Management Solutions
Capture feedback, extract insight and take action to improve experiences.
Platform One
London, United Kingdom
A
51-100 Employees
2012
Key takeaway
The company offers a comprehensive CX software solution that simplifies the collection, analysis, and management of customer feedback, enabling businesses to enhance their customer experience strategically. Their platform provides a centralized approach to understanding and improving human experiences, making it easier for organizations to innovate and effectively respond to customer needs.
Reference
Core business
Platform One | Best CX Software
Transform your customer experience with cutting-edge CX software. Revolutionize how you measure and manage experiences for maximum impact. Know more.
The Customer Management Hub
London, United Kingdom
A
1-10 Employees
2016
Key takeaway
The company specializes in customer experience management through expert CX consulting, emphasizing a deep understanding of customer needs to drive business transformation. With a focus on innovative tools and a holistic approach, they align organizations around customer-centric strategies, highlighting their expertise and partnership with Qualtrics for effective CX measurement.
Reference
Service
Services - The Customer Management Hub
CX MEASUREMENT Working with a variety of tools and platforms, including our partnership with Qualtrics, we advise on all aspects…
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Newcastle-under-Lyme, United Kingdom
A
11-50 Employees
2017
Key takeaway
The company is the largest customer experience (CX) consultancy in the UK, offering an end-to-end CX solution that includes gauging customer satisfaction and developing strategies for continuous improvement. Their passion for understanding people and commitment to enhancing customer experiences positions them as a valuable partner for organizations looking to elevate their customer engagement.
Reference
Core business
insight6 - Customer Experience Specialists - CX Specialists
Your customers and employees are the cornerstone of your business. Without them, you cannot exist. So how they feel about your company matters.
MARU Group
Southampton, United Kingdom
A
251-500 Employees
2015
Key takeaway
The company offers a robust Customer Experience (CX) software platform that integrates innovative technology with insights into consumer behavior and emotions. Their solution supports both System 1 and System 2 methodologies, enabling CX leaders to deeply understand the drivers of exceptional customer experiences.
Reference
Product
Customer Experience Software — Maru Group
Our CX software platform supports both System 1 and System 2 methodologies so CX leaders can dig deeper into the drivers of great customer experiences.
TAP CXM
London, United Kingdom
A
11-50 Employees
2014
Key takeaway
TAP CXM specializes in customer experience management (CXM) software, offering expert services that empower brands to organize data and create memorable customer interactions. Their focus on technical support and training ensures clients can effectively utilize technology to enhance their customer experience strategies.
Reference
Core business
About Us | TAP CXM
We are experts in the Adobe Experience Cloud. We help brands organise data to provide meaningful insight and memorable customer experiences.
EvaluAgent
Newcastle upon Tyne, United Kingdom
A
11-50 Employees
2012
Key takeaway
EvaluAgentCX is an award-winning platform designed to enhance customer experience by improving agent performance through targeted training and coaching programs. By leveraging AI and automation, it enables contact centers to monitor key interactions and optimize their processes, ultimately leading to a better overall customer experience.
Reference
Core business
Call Center QA & Performance Improvement Software - EvaluAgent
Call Center QA Software that allows you to Auto-QA every conversation across all channels to coach, train, and motivate your agents.
Smart Communications
Hertsmere, United Kingdom
A
251-500 Employees
1991
Key takeaway
SmartCOMM is a next-generation customer communications management software that enhances customer experience through personalized, omnichannel conversations. Its unique Conversation Cloud™ framework allows for easy integration with other CX technologies, enabling enterprises to deliver interactive communications at scale and improve overall customer engagement.
Reference
Product
SmartCOMM | Next-Generation Customer Communications Management
SmartCOMM helps enterprises deliver omnichannel customer communications and improve CX. Explore customer communications software today.
CXB HUB
London, United Kingdom
A
1-10 Employees
2017
Key takeaway
The company specializes in enhancing Customer Experience (CX) Management through tailored programs that emphasize customer centricity and employee engagement. They offer solutions and coaching designed to assess and improve CX maturity, making them a valuable resource for organizations looking to elevate their customer excellence initiatives.
Reference
Core business
CXB HUB - CX & EX solutions and coaching
CXB HUB creates tailor-made customer experience and employee engagement programmes, coaching and training. We support your digital transformation and change management. We work with Fortune 500 and fast-growing companies. We have offices in London and Paris and work all over the world.
eemaan
Reading, United Kingdom
A
11-50 Employees
2003
Key takeaway
Eemaan specializes in providing "best-in-class" DevOps software solutions, with a strong focus on customer experience (CX) management. Their eemaan CX management tools are designed to reduce downtime and enhance productivity, addressing common challenges in the CX management landscape.
Reference
Service
Capabilities – eemaan
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VENMATE CSM Software
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When exploring the Customer Experience Management (CEM) Software industry in the United Kingdom, several key considerations emerge. First, understanding the regulatory landscape is crucial, particularly with the General Data Protection Regulation (GDPR) that governs data privacy and security. Compliance with these regulations is essential for software providers, as failure to do so can lead to significant penalties. Additionally, the competitive landscape is robust, with various established players and emerging startups vying for market share. Companies need to differentiate themselves through innovative features and robust customer support. Another important factor is the growing emphasis on personalization and customer-centric strategies. Businesses increasingly seek solutions that enable them to analyze customer feedback and behavior to enhance their service offerings. This trend presents ample opportunities for CEM software providers to develop tools that integrate artificial intelligence and machine learning for better insights. Environmental concerns are also gaining traction, with companies expected to adopt sustainable practices in their operations. As businesses become more environmentally conscious, CEM solutions that support sustainability initiatives can gain a competitive edge. Lastly, the global market relevance of CEM software continues to expand, driven by the digital transformation of customer engagement strategies worldwide. Understanding these aspects will provide a solid foundation for anyone interested in this dynamic and evolving industry in the UK.
Some interesting numbers and facts about your company results for Customer Experience Management Software
| Country with most fitting companies | United Kingdom |
| Amount of fitting manufacturers | 1555 |
| Amount of suitable service providers | 1475 |
| Average amount of employees | 11-50 |
| Oldest suiting company | 1991 |
| Youngest suiting company | 2017 |
Some interesting questions that has been asked about the results you have just received for Customer Experience Management Software
What are related technologies to Customer Experience Management Software?
Based on our calculations related technologies to Customer Experience Management Software are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce
Which industries are mostly working on Customer Experience Management Software?
The most represented industries which are working in Customer Experience Management Software are IT, Software and Services, Consulting, Marketing Services, Other, Telecommunications
How does ensun find these Customer Experience Management Software Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.
