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Convertia
Mexico
D
501-1000 Employees
2016
Key takeaway
The company, Convertia, emphasizes its technology platform that integrates marketing and sales funnels, enhancing overall customer experience through omnichannel strategies and automation. Their solutions in marketing automation and customer service intelligence contribute to increased sales and improved customer satisfaction.
Reference
Product
Technology – Customer Service Intelligence Software - User's blog
Technology Omnichannel CX Customer Service Intelligence Software Happier customers, more profitable business Let's talk Happier customers, more profitable business Let's talk Request Demo Lograte the perfect combination of superior customer experience and efficient sales and service management. efficient sales and service management. Strengthen relationships, build customer loyalty, maximize their life cycle and generate more revenue,
CX Team
León, Mexico
D
11-50 Employees
2013
Key takeaway
Medallia has strengthened its position in the rapidly growing customer experience management market through the acquisition of CXTeam, which will enhance its capabilities and growth in Latin America.
Reference
Core business
CX Team – Experiencia de Cliente
NodoCX
Mexico
D
1-10 Employees
2007
Key takeaway
NodoCX emphasizes its expertise in Customer Experience Management, highlighting the importance of developing a strong CX foundation through mission, vision, values, and service promises. With over 30 years of experience, the company positions CX as a key competitive advantage for building customer loyalty.
Reference
Core business
NodoCX
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solbiZ
Mexico
D
1-10 Employees
2015
Key takeaway
The company focuses on innovative Customer Experience Management by connecting clients through various channels such as text messages, emails, and social media. Their clear and agile communication throughout the digital transformation process enhances client relationships and addresses their needs effectively.
Reference
Core business
solbiZ | Transformación Centrada en el Cliente
Implementamos estrategias innovadoras de Customer Experience (CX) conectando Clientes desde cualquier canal por el que quieran interactuar
Connempathy
Tijuana, Mexico
D
251-500 Employees
2010
Key takeaway
Conn empathy specializes in enhancing customer experience through effective interactions and technical support. They offer services that address customer inquiries and issues across various channels, ultimately helping businesses improve their customer engagement and satisfaction.
Reference
Core business
Home | Contact Center Solutions & BPO | Connempathy
Are you looking to take your customer experience to the next level and stand out from the competition? Look no further than Connempathy – the ultimate customer experience solution provider! Get a quote Voice, LiveChat, email & Social Media By utilizing these channels effectively, we can provide timely and personalized support to enhance the overall
Wowsome Mexico
Naucalpan de Juárez, Mexico
D
51-100 Employees
2018
Key takeaway
The company specializes in Customer Experience (CX) and offers comprehensive solutions for enhancing business growth, particularly through the transformation of contact centers. They provide strategic consulting, development, and support for Freshworks products, aiming to optimize resources and improve customer interactions.
Reference
Core business
Freshworks | Wowsome | Naucalpan De Juárez
Somos wowSome, transformamos el servicio de los centros de contacto.
DECODE - Customer Strategy
Mexico
D
11-50 Employees
2011
Key takeaway
The company specializes in Customer Experience Management through data-driven marketing, customer analytics, and comprehensive loyalty programs. Their services focus on enhancing customer strategies from acquisition to retention, making them a leader in loyalty and incentive programs in Mexico.
Reference
Core business
CRM & Loyalty Programs - DECODE - Programas de Lealtad y CRM en Mexico
La empresa numero 1 de programas de lealtad e incetivos en México. Tu estrategia de clientes llevada al próximo nivel. Customer Analytics, Customer Strategy
Cerexio Pte Ltd
Singapur, Mexico
D
101-250 Employees
2020
Key takeaway
Cerexio offers advanced solutions for optimizing manufacturing processes, including a web and mobile-based Manufacturing Execution System (MES) that enhances customer experience through smart automation and real-time data analysis. Their expertise in Industry 4.0 technologies positions them as a key player in transforming operational efficiency and decision-making in manufacturing.
Reference
Core business
Cerexio | Leading Industry 4.0 Solution Provider
Cerexio is a globally recognised leading Industry 4.0 solution provider. Our solutions: MES System, Predictive Maintenance, Data Analytics, Digital Twin, and more.
Solvis Consulting LLC
Mexico
D
11-50 Employees
2000
Key takeaway
Solvis Consulting specializes in creating customer engagement frameworks for B2B and B2C models, helping businesses optimize their marketing ecosystems to enhance customer experience and drive better business results. Their expertise includes the implementation of MarTech and CRM technologies, positioning them as trusted advisors in customer engagement.
Reference
Core business
Customer Engagement Trusted Advisors
Solvis Consulting provee consultoría y servicios profesionales en la implementación de Tecnologías de Martech, CRM y Ecosistemas para mejorar el relacionamiento y la experiencia con el cliente.
WeAreActually
Monterrey, Mexico
D
11-50 Employees
-
Key takeaway
The company specializes in transforming business potentials into loyal customers through consumer analysis, segmentation, and enhancing customer experience. Their focus on UX improvement and growth marketing has led to a significant increase in monthly marketing qualified leads.
Reference
Service
Actually :: Digital Business Partner
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A selection of suitable products and services provided by verified companies according to your search.
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VENMATE CSM Software
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When exploring the Customer Experience Management (CXM) Software industry in Mexico, several key considerations emerge. Understanding the regulatory environment is crucial, as compliance with data protection laws, such as the Federal Law on Protection of Personal Data Held by Private Parties, is mandatory. This law governs how companies handle customer information, presenting both challenges and opportunities for software providers. The competitive landscape features a mix of local and international players, making it essential to assess the strengths and weaknesses of various offerings. Companies must also pay attention to the growing demand for personalized customer experiences, which is driving innovation in CXM solutions. Furthermore, the economic landscape in Mexico presents unique opportunities, especially in sectors like retail and e-commerce, where customer engagement is vital. Environmental concerns are increasingly relevant, as businesses aim to adopt sustainable practices and demonstrate corporate social responsibility. Finally, the global market relevance of the CXM industry cannot be overlooked; aligning products with international standards and trends can enhance competitiveness. Being informed about these factors will provide a comprehensive view for anyone interested in entering or investing in the CXM Software market in Mexico.
Some interesting numbers and facts about your company results for Customer Experience Management Software
| Country with most fitting companies | Mexico |
| Amount of fitting manufacturers | 11 |
| Amount of suitable service providers | 12 |
| Average amount of employees | 11-50 |
| Oldest suiting company | 2000 |
| Youngest suiting company | 2020 |
Some interesting questions that has been asked about the results you have just received for Customer Experience Management Software
What are related technologies to Customer Experience Management Software?
Based on our calculations related technologies to Customer Experience Management Software are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce
Which industries are mostly working on Customer Experience Management Software?
The most represented industries which are working in Customer Experience Management Software are IT, Software and Services, Consulting, Marketing Services, Other, Business Services
How does ensun find these Customer Experience Management Software Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.