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Communication Business Avenue Global
Yokosuka, Japan
A
51-100 Employees
2006
Key takeaway
CBA (Communication Business Avenue) emphasizes its commitment to enhancing customer satisfaction through innovative communication solutions and partnerships with top industry players. Their offerings include AI-driven messaging and tools that streamline customer interactions, ultimately aiming to improve the overall customer experience.
Reference
Core business
Home | CBA - Communication Business Avenue
AI-driven messaging with resumable conversations, Live Assist for Microsoft Dynamics 365 reduces costs and boosts customer loyalty!
Minedia
Tokyo, Japan
A
1-10 Employees
2018
Key takeaway
The company, Minedia, Inc., offers a proprietary platform that leverages zero-party data obtained directly from users, emphasizing their expertise in technology and marketing. Their focus on evolving marketing strategies and providing qualitative insights positions them as a valuable resource for customer experience management.
Reference
Service
SERVICE | 株式会社マインディア
Emotion Intelligence
Tokyo, Japan
A
1-10 Employees
2011
Key takeaway
Appier is a software-as-a-service company that leverages artificial intelligence to enhance customer experience management through data-driven decision-making. Their solutions, such as CrossX and AiDeal, have significantly improved campaign performance for various clients by enabling targeted marketing and personalized customer journeys.
Reference
Product
AIRIS - Next Generation AI-powered Customer Data Platform｜Appier
Fast time-to-insight AI CDP with superior analytics and intuitive data visualization
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Braze Japan
Tokyo, Japan
A
11-50 Employees
2020
Key takeaway
Braze is a customer engagement platform that has been recognized as a leader in the field, particularly for its ability to deliver personalized and responsive customer experiences through its Canvas Flow feature. This focus on enhancing customer journeys aligns well with the growing demand for effective customer experience management software.
Reference
Product
Braze キャンバスフロー | 顧客エンゲージメントプラットフォームBraze（ブレイズ)
消費者に価値のある顧客体験を提供する顧客(カスタマー)エンゲージメントプラットフォームBraze（ブレイズ）の「プロダクト」ページです。Braze キャンバスフローをご紹介します。
Locarise
Tokyo, Japan
A
11-50 Employees
2013
Key takeaway
Locarise offers a comprehensive solution for customer experience management through its Xovis 3D Sensors and AI-powered insights, enabling retailers to measure the entire customer journey and enhance in-store analytics. Their Locarise TALLY app provides a flexible and cost-effective way to collect anonymous visitor data, facilitating a deeper understanding of customer actions.
Reference
Product
Locarise | Wi-Fi Marketing Automation - Grow Customer Loyalty
Locarise TALLY Easy to use Tally counter that collects anonymous counting to measure accurate actions.
General Business Services
Tokyo, Japan
A
- Employees
1993
Key takeaway
The company, Global Brain Square (GBS), specializes in CRM software, particularly the open-source Vtiger system, which can be effectively utilized for customer experience management through enhanced sales activities and customer support.
Reference
Service
CRMソフトウェア 顧客関係管理システム Vtiger（ブイタイガー） CRM | 株式会社 グローバル ブレイン スクエア
CRM（顧客関係管理）に実績のあるオープンソースのソフトウェアVtiger（ブイタイガー）のご紹介です。営業活動やカスタマーサポートの領域で活用できます。株式会社グローバルブレインスクエア（GBS）は日本国内正規販売代理店として、御社のVtiger導入を支援します。
Works Applications Co. Ltd.
Tokyo, Japan
A
1001-5000 Employees
1996
Key takeaway
The company offers next-generation enterprise solutions that enhance productivity through advanced AI technology and robust features, directly aligning with the goals of Customer Experience Management Software. Their focus on operational excellence and innovative problem-solving contributes to a sustainable and successful environment for their customers.
Reference
Core business
Works Applications – Enterprise Solution Singapore
Computec Engineering
Tokyo, Japan
A
51-100 Employees
1991
Key takeaway
Computec offers a range of advanced IT solutions, including unified communications and collaboration systems like Cisco Webex Calling, which are essential for effective customer experience management.
Reference
Core business
Computec Engineering | Asia's Leading IT Solution Provider
Worksbot
Toyokawa, Japan
A
251-500 Employees
2011
Key takeaway
Worksbot Applications is a development company that specializes in Artificial Intelligence and Machine Learning technologies, which are integral to enhancing customer experience management software. Their expertise in Natural Language Processing (NLP) allows for the development of powerful applications that can effectively convert structured data and engage a wider audience.
Reference
Core business
Worksbot | Software Development Company | Machine Learning | Artificial Intelligence | CRM | ERP
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When exploring the Customer Experience Management (CXM) Software industry in Japan, several key considerations come into play. The regulatory environment is stringent, with a strong emphasis on data privacy and protection, influenced by laws such as the Act on the Protection of Personal Information (APPI). This necessitates that companies ensure compliance while managing customer data. The competitive landscape is marked by both domestic and international players, requiring firms to differentiate their offerings through innovative features and localized support. Challenges in this market include the need for customization to meet unique cultural preferences and consumer behaviors in Japan. Opportunities exist in sectors like e-commerce and retail, where enhancing customer engagement can lead to significant business growth. Furthermore, the global market relevance of CXM software continues to expand, as Japanese companies look to integrate global best practices into their customer experience strategies. Environmental concerns are also becoming more prominent, urging companies to adopt sustainable practices in their operations. Understanding these dynamics will be crucial for anyone researching or entering the CXM software industry in Japan, as they shape both the current landscape and future developments.
Some interesting numbers and facts about your company results for Customer Experience Management Software
| Country with most fitting companies | Japan |
| Amount of fitting manufacturers | 6 |
| Amount of suitable service providers | 3 |
| Average amount of employees | 51-100 |
| Oldest suiting company | 1991 |
| Youngest suiting company | 2020 |
Some interesting questions that has been asked about the results you have just received for Customer Experience Management Software
What are related technologies to Customer Experience Management Software?
Based on our calculations related technologies to Customer Experience Management Software are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce
Which industries are mostly working on Customer Experience Management Software?
The most represented industries which are working in Customer Experience Management Software are IT, Software and Services, Other
How does ensun find these Customer Experience Management Software Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.