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Strikedeck a Medallia company
Sunnyvale, United States
B
11-50 Employees
2015
Key takeaway
Medallia offers a leading experience management software platform that provides valuable insights to enhance customer experience and other key areas. Their comprehensive feedback collection system empowers organizations to create exceptional experiences and drive continuous improvement.
Highlighted product
Core business
Experience Management Software Platform - Medallia
Medallia's software platform provides keen insights to improve customer experience, contact center experience, employee experience and digital experience.
Service Management Group
Hattiesburg, United States
B
251-500 Employees
1991
Key takeaway
The company offers an enterprise experience management platform that emphasizes both software and hands-on service, providing seamless data integration and cross-channel feedback collection throughout the customer journey. Their powerful, customizable tools deliver actionable insights and data-driven actions that empower organizations to enhance their customer experience management efforts.
Highlighted product
Product
Platform - SMG - Japan
Bizlyzer
Redmond, United States
B
1-10 Employees
2016
Key takeaway
The company, omniXM, specializes in customer experience management software, offering innovative solutions that enhance interactions with customers and employees. Their platform includes tools for capturing feedback, predicting attrition, and automating engagement, all aimed at transforming experiences and driving business improvements.
Highlighted product
Core business
omniXM | Every Experience Matters
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eTouchPoint
San Diego, United States
B
11-50 Employees
2000
Key takeaway
eTouchPoint is a leader in customer experience management, offering innovative software solutions that enhance customer loyalty and satisfaction. Their platform enables companies to analyze customer sentiment across multiple channels, providing real-time insights and tools to improve overall customer experience.
Highlighted product
Product
eTouchPoint – CX Platform - eTouchPoint
Alterna CX
Claymont, United States
B
11-50 Employees
2016
Key takeaway
Alterna CX provides an AI-driven customer experience management software that efficiently organizes and analyzes diverse customer feedback from various channels. Their solution enhances the understanding of customer insights through advanced analytics, making it a valuable tool for optimizing the customer journey.
Highlighted product
Core business
Experience Management Software | AlternaCX
Alterna CX's AI-based CX software scans through customer feedback and other CX signals and allows you to zero in on the most important customer insight.
MotionCX
Columbus, United States
B
11-50 Employees
2020
Key takeaway
MotionCX offers a comprehensive customer experience management platform that integrates various data points, enabling businesses to personalize interactions and streamline customer journeys across multiple channels. With a focus on flexibility and omnichannel support, MotionCX enhances agent efficiency and transforms contact centers into proactive service hubs.
Highlighted product
Product
Customer Experience Management Software Platform | CEM Cloud Solutions Provider | Digital Transformation Small Business Customer Service Center
See how MotionCX can transform your contact center with our customer experience management platform. Contact us today to schedule your demo & discovery session.
Encompass-CX
Acton, United States
B
11-50 Employees
2014
Key takeaway
Encompass-CX provides a scalable B2B customer experience management application that effectively collects and analyzes customer touchpoints throughout their lifecycle. This software enhances visibility into customer satisfaction and helps businesses exceed expectations, ultimately boosting client loyalty and retention.
Highlighted product
Core business
About Us | Encompass-CX
Encompass-CX offers B2B customer experience software that will help your team boost client loyalty and retention. Build customer relationships that matter using the latest AI technology.
NICE
Hoboken, United States
B
- Employees
-
Key takeaway
NICE is dedicated to enhancing customer experiences through its comprehensive CX software, particularly for the travel and hospitality sector. Their CXone platform facilitates the creation of personalized and seamless interactions, ultimately fostering brand loyalty and improving traveler satisfaction.
Highlighted product
Product
Customer Experience (CX) Software for Travel and Hospitality | NICE
Customer Experience (CX) Software for Travel and Hospitality - Improve traveler experiences for increased satisfaction and repeat visits.
ServiceSource
San Francisco, United States
B
1001-5000 Employees
1999
Key takeaway
Concentrix offers comprehensive Customer Experience Management services that focus on enhancing overall customer interactions through data-driven strategies. Their expertise includes CX transformation, customer research, and voice of the customer initiatives, positioning them as a key partner for businesses looking to elevate their customer experience.
Highlighted product
Product
Customer Experience Management | Concentrix
Create meaningful connections to enhance the overall experience with CX Management services that optimize CX with data-driven strategies.
ServExceed
Los Angeles, United States
B
1-10 Employees
2015
Key takeaway
ServExceed provides essential guidance for service businesses in enhancing customer experience, which is crucial for their growth and success.
Highlighted product
Service
customer-experience - Servexceed
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VENMATE CSM Software
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When exploring the Customer Experience Management (CXM) Software industry in the United States, several key considerations emerge. First, understanding the competitive landscape is crucial, as numerous companies offer diverse solutions tailored to various industries. This sector is characterized by rapid technological advancements, with artificial intelligence and data analytics playing significant roles in enhancing customer interactions. Regulations, particularly concerning data privacy, such as the California Consumer Privacy Act (CCPA), are essential to consider, as they impact how companies collect and manage customer data. Challenges include the need for continuous innovation to meet evolving customer expectations and the integration of various platforms and tools to create a seamless experience. Opportunities abound in leveraging emerging technologies to drive personalization and improve user engagement, providing a significant edge in a crowded market. Environmental concerns are increasingly relevant, with businesses focusing on sustainable practices in software development and operations. Overall, the CXM software industry in the U.S. holds strong relevance globally, as companies seek to enhance customer loyalty and satisfaction, making it vital for industry players to stay informed about market trends and consumer behaviors.
Some interesting numbers and facts about your company results for Customer Experience Management Software
| Country with most fitting companies | United States |
| Amount of fitting manufacturers | 2049 |
| Amount of suitable service providers | 1815 |
| Average amount of employees | 11-50 |
| Oldest suiting company | 1991 |
| Youngest suiting company | 2020 |
Some interesting questions that has been asked about the results you have just received for Customer Experience Management Software
What are related technologies to Customer Experience Management Software?
Based on our calculations related technologies to Customer Experience Management Software are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce
Who are Start-Ups in the field of Customer Experience Management Software?
Start-Ups who are working in Customer Experience Management Software are MotionCX
Which industries are mostly working on Customer Experience Management Software?
The most represented industries which are working in Customer Experience Management Software are IT, Software and Services, Other, Marketing Services, Consulting, Telecommunications
How does ensun find these Customer Experience Management Software Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.
