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Comdata Group
Madrid, Spain
A
251-500 Employees
2006
Key takeaway
The company specializes in customer experience management, offering a comprehensive range of services that include tailored campaigns, personalization, and optimization to enhance customer interactions. Their innovative approach integrates marketing automation, artificial intelligence, and big data, ensuring reduced customer effort and accelerated resolution times.
Reference
Product
Customer Experience Management - Konecta
We leverage technology, talent and world-class capabilities so that you can deliver outstanding customer experiences
OPINATOR
Madrid, Spain
A
51-100 Employees
2011
Key takeaway
OPINATOR offers a powerful web-based Customer Experience Management software that enhances customer interactions across multiple channels through in-depth analytics. Their platform combines technology and creativity to deliver exceptional experiences, ultimately boosting customer engagement and helping businesses achieve their CX goals.
Reference
Core business
OPINATOR | The New Experience Management: Emotional, Personalized & Monetizable
Customer Experience Management. Boost response rates in your VoC, NPS, and CX Management programs with highly engaging surveys
Conexio Group
Las Palmas de Gran Canaria, Spain
A
11-50 Employees
2014
Key takeaway
Conexio by Nearsure is a global Customer Experience Management agency that specializes in creating meaningful connections between brands and their customers. With a strong focus on delivering customized experiences and a long-term partnership with Adobe, they offer expertise in utilizing Adobe Experience Cloud solutions to enhance customer engagement and transformation.
Reference
Service
Services - Conexio | CMX Agency
Hundreds of touchpoints and unclear metrics. We know it's a mess. So let's work together to bring clarity to your Customer Experience Management
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Fonetic
Madrid, Spain
A
51-100 Employees
2006
Key takeaway
Sabio Group offers comprehensive customer experience management solutions, including fully integrated live chat and contact center performance tools, designed to enhance service consistency and optimize the customer journey. Their focus on CX management ensures businesses can deliver a superior customer experience through effective support and industry benchmarking.
Reference
Product
CX Management – Solutions | Sabio Group
Deliver a better CX with Sabio's management tools. Find the best CX management solution for your business
Sabio España
Madrid, Spain
A
501-1000 Employees
1998
Key takeaway
Sabio Group offers comprehensive customer experience management solutions, including fully integrated live chat and contact center performance tools, designed to enhance service consistency and optimize the customer journey. Their focus on CX management ensures businesses can deliver a superior customer experience through effective omnichannel strategies and industry benchmarking.
Reference
Product
CX Management – Solutions | Sabio Group
Deliver a better CX with Sabio's management tools. Find the best CX management solution for your business
Open Text
Madrid, Spain
A
11-50 Employees
2000
Key takeaway
OpenText offers a SaaS application called Core Experience Insights, which enhances customer experience through data visualization and insight-driven customer journey maps. By partnering with major application providers like Salesforce, OpenText ensures that relevant customer content is easily accessible across departments, ultimately improving customer experience management.
Reference
Product
OpenText Core Experience Insights
OpenText Core Experience Insights is a SaaS application for customer data visualization of insight-driven customer journey maps.
Empirica5
Madrid, Spain
A
11-50 Employees
2017
Key takeaway
The company specializes in Customer Experience Management, aiming to enhance the customer journey at various touchpoints, from purchase to post-sale service. They offer a dedicated platform that utilizes surveys to effectively capture and analyze customer sentiment, providing valuable insights to improve overall customer satisfaction.
Reference
Core business
Empírica 5 | Plataforma Customer Experience | CEM
Plataforma para mejorar la experiencia de cliente y su gestión a través de encuestas o cuestionarios de opinión y satisfacción online.
Lang.ai
Madrid, Spain
A
11-50 Employees
2018
Key takeaway
Lang emphasizes its commitment to data privacy while providing a robust solution for customer feedback and analysis, making it an essential tool for enhancing customer experience. By transforming support conversations into revenue opportunities and offering insights to drive product decisions, Lang helps businesses identify and act on retention and upsell potential.
Reference
Product
PLG SaaS
Your business depends on a great Customer Experience. Make sure you’re not flying blind.
Smartcex | Employee Experience & Customer Experience
Barcelona, Spain
A
11-50 Employees
2016
Key takeaway
Smartcex is dedicated to enhancing customer experience through comprehensive training programs that empower teams to create memorable interactions. Their focus on innovative methodologies and a deep understanding of needs positions them as experts in customer and employee experience management.
Reference
Core business
Smartcex | Formación en experiencia de cliente y empleado
Formación en experiencia de cliente y empleado. Entrenamos a los equipos para que puedan construir por sí mismos experiencias memorables.
CUSTO.TECH
Barcelona, Spain
A
51-100 Employees
2016
Key takeaway
The company emphasizes that customer experience management is crucial for profitability, advocating for the use of modern tools and training to enhance service delivery. Their approach, termed Customer Intelligence, focuses on empowering human teams and optimizing agent-client relationships through technology.
Reference
Core business
custo.tech / the customer service HUB
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Product
VENMATE CSM Software
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When exploring the Customer Experience Management (CXM) Software industry in Spain, several key considerations emerge. Understanding the regulatory landscape is crucial, as compliance with the General Data Protection Regulation (GDPR) is mandatory for handling customer data. This regulation impacts how companies collect, store, and process personal information, influencing the design and functionality of CXM solutions. The competitive landscape is dynamic, with a mix of established players and emerging startups. Companies must differentiate themselves by offering innovative features, such as AI-driven analytics and omnichannel support, to enhance customer engagement. Challenges include the need for integration with existing systems and the potential resistance to change from organizations accustomed to traditional methods. However, opportunities abound, as Spanish businesses increasingly recognize the importance of customer-centric strategies in driving loyalty and revenue. The growing emphasis on digital transformation and the expansion of e-commerce further amplify the demand for effective CXM solutions. Environmental concerns also play a role, as sustainability becomes a focal point for consumers, prompting companies to adopt eco-friendly practices. Finally, the global relevance of the CXM market can lead to collaborations and partnerships that enhance capabilities and reach, making it essential for stakeholders to stay informed about international trends and best practices.
Some interesting numbers and facts about your company results for Customer Experience Management Software
| Country with most fitting companies | Spain |
| Amount of fitting manufacturers | 90 |
| Amount of suitable service providers | 74 |
| Average amount of employees | 51-100 |
| Oldest suiting company | 1998 |
| Youngest suiting company | 2018 |
Some interesting questions that has been asked about the results you have just received for Customer Experience Management Software
What are related technologies to Customer Experience Management Software?
Based on our calculations related technologies to Customer Experience Management Software are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce
Which industries are mostly working on Customer Experience Management Software?
The most represented industries which are working in Customer Experience Management Software are IT, Software and Services, Consulting, Other, Marketing Services, Business Services
How does ensun find these Customer Experience Management Software Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.