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Geckolyst
Kochi, India
D
51-100 Employees
2014
Key takeaway
Geckolyst offers a comprehensive customer experience management solution by analyzing unstructured text to extract valuable insights from customer feedback. Its powerful analytics and visualization tools enable businesses to quickly understand customer sentiments, identify issues, and enhance overall customer experience.
Highlighted product
Core business
Customer experience management: CEM software | Geckolyst
FeedbacQ - Customer Feedback and Analytics Solution
Kozhikode, India
D
11-50 Employees
2017
Key takeaway
The company offers a comprehensive Customer Experience Management platform that enables businesses to create efficient surveys and collect customer feedback through various channels. With detailed analytics and real-time data, businesses can take informed actions to enhance customer satisfaction.
Highlighted product
Core business
Customer Experience Management Platform - Orbitrics
Bluewhirl Technologies
Pune, India
D
11-50 Employees
-
Key takeaway
Bluewhirl Technologies offers a Customer Experience Management (CEM) software called CircleOne CRM, designed specifically for startups and SMEs. Their solutions focus on creating personalized content and delivering unique experiences to enhance customer interactions, making them well-suited for businesses looking to improve customer support through innovative technology.
Highlighted product
Core business
CircleOne CRM: Customer Experience Management Software for Startups & SMEs - Bluewhirl Technologies
SaaS based CLM application powered by CpaaS for customer interaction enabling SMBs & Startups to leverage the power of technology for better customer support.
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Ameyo
Gurugram District, India
D
501-1000 Employees
2003
Key takeaway
Ameyo offers a comprehensive Customer Experience Platform that enables organizations to enhance customer interactions across various channels, including voice and digital. Their cloud-based call center solution, Ameyo XTRM, integrates conversational AI, providing a flexible and cost-effective approach to customer experience management.
Highlighted product
Product
Customer Journey Management|Customer Journey Mapping Tool - Ameyo
Enmain
Pune, India
D
11-50 Employees
2014
Key takeaway
Enmain specializes in customer experience strategy and offers tailored solutions that enhance customer relationship management. They emphasize the importance of Experience Management (XM), which involves monitoring interactions to identify improvement opportunities, ensuring brands can deliver meaningful and personalized experiences.
Highlighted product
Service
Experience Management | Enmain
The most successful companies don’t just react to problems as they occur, they try to predict and mitigate those problems before they ever happen. Experience Management (XM) is the process of monitoring every interaction people experience with a company in order to spot opportunities for improvement.
Numr CXM
Gurugram District, India
D
51-100 Employees
2019
Key takeaway
Numr CXM is a customer experience management system designed to elevate customer interactions and streamline operations, ultimately enhancing satisfaction and driving business growth. Their innovative and agile approach to CX solutions positions them as a key partner for companies looking to improve their customer relationships.
Highlighted product
Core business
Customer Experience Management System - NUMR CXM
Discover how NUMR CXM, a customer experience management system, takes your customer experiences to new heights. Streamline operations, enhance satisfaction, and achieve unprecedented success in your business.
Eywa Media Innovations Private Limited
Bengaluru, India
D
- Employees
-
Key takeaway
EYWAMEDIA specializes in Customer Experience Management through its innovative platform that integrates offline and online data to enhance audience engagement and understanding. Their technology enables brands to effectively connect with loyal customers, ultimately improving marketing ROI and transforming customer interactions.
Highlighted product
Core business
EYWAMEDIA CX - O2O Customer Journey & Experience Platform
Ambit Software
Pune, India
D
101-250 Employees
2001
Key takeaway
Ambit Software is a top digital customer experience (CX) service provider, offering comprehensive services such as consulting, implementation, integration, support, and training. Their focus on end-to-end digital customer experience solutions ensures effective process automation and enhanced customer engagement.
Highlighted product
Service
Top Digital Customer Experience (CX) Service Provider - Ambit Software
Ambit offers end-to-end digital customer experience services like consulting, implementation, integration, support, and training that provide balanced process automation with customer engagement
Espire Infolabs Pvt. Ltd.
Gurugram District, India
D
501-1000 Employees
2001
Key takeaway
The company emphasizes its commitment to enhancing Customer Experience (CX) through its Agile Digital Transformation Services. With a focus on Total Experience (TX), which integrates CX with User Experience (UX) and Employee Experience (EX), they offer robust Customer Communications Management solutions that enable brands to deliver personalized and interactive omni-channel experiences at scale.
Highlighted product
Service
Espire’s CCM Solutions help brands deliver omni-channel CX at scale
mokSa Technologies
Bengaluru, India
D
51-100 Employees
-
Key takeaway
MokSa Technologies offers a comprehensive suite of Customer Experience Management software through its MokSa CX platform, enabling enterprises to orchestrate and personalize omni-channel engagements. Their focus on transforming customer interactions into intelligent conversations aligns with their vision to enhance overall customer experience.
Highlighted product
Service
CX Managed Services – MokSa Technologies
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VENMATE CSM Software
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When exploring the Customer Experience Management Software industry in India, several key considerations must be taken into account. The regulatory landscape is evolving, with increased focus on data privacy and protection, particularly under the Personal Data Protection Bill, which aims to safeguard user information. Understanding these regulations is crucial for compliance and building trust with customers. Challenges in this sector include intense competition from both established players and emerging startups, necessitating differentiation through innovative features and superior service. Additionally, fluctuating economic conditions can impact customer spending and software adoption rates. Opportunities abound, as more businesses recognize the significance of customer experience in driving loyalty and revenue. The rise of digital transformation initiatives across various sectors presents a fertile ground for CEM software offerings. Environmental concerns also play a role, with companies increasingly adopting sustainable practices, which can influence software development and operations. Finally, the global market relevance of Indian CEM software is significant, as businesses seek solutions that can scale internationally, highlighting the importance of localization and cultural adaptability in software design. In summary, a comprehensive understanding of the regulatory environment, competitive dynamics, market opportunities, and global trends is essential for anyone interested in this rapidly evolving industry in India.
Some interesting numbers and facts about your company results for Customer Experience Management Software
| Country with most fitting companies | India |
| Amount of fitting manufacturers | 752 |
| Amount of suitable service providers | 691 |
| Average amount of employees | 51-100 |
| Oldest suiting company | 2001 |
| Youngest suiting company | 2019 |
Some interesting questions that has been asked about the results you have just received for Customer Experience Management Software
What are related technologies to Customer Experience Management Software?
Based on our calculations related technologies to Customer Experience Management Software are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce
Which industries are mostly working on Customer Experience Management Software?
The most represented industries which are working in Customer Experience Management Software are IT, Software and Services, Other, Marketing Services, Business Services, Telecommunications
How does ensun find these Customer Experience Management Software Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.
