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Founding year
Medyasoft
Turkey
C
251-500 Employees
1999
Key takeaway
Medyasoft offers a comprehensive solution for Customer Experience Management through its me2c commerce accelerator, which integrates with back-office processes to provide a seamless experience at all customer touchpoints. Their expertise in SAP Customer Experience (CX) Solutions further enhances their capability to improve user experience and interface design.
Reference
Product
SAP Customer Experience (CX) Solutions: C/4HANA | Medyasoft IT Group
Felece
Ataşehir, Turkey
C
251-500 Employees
-
Key takeaway
The company focuses on empowering businesses through innovative software solutions that enhance customer experience. Their end-to-end suite of applications, including the SAP Commerce Cloud, is designed to support both B2B and B2C processes, enabling companies to adapt and deliver value effectively.
Reference
Product
Felece - Your Technology and SAP Solution Partner.
Tegsoft
Kâğıthane, Turkey
C
11-50 Employees
2008
Key takeaway
Tegsoft is a leading provider of web-based call center software, emphasizing its commitment to delivering an exceptional customer experience through its innovative communication platform. With a strong market presence and a focus on developing comprehensive contact center solutions, Tegsoft addresses the evolving needs of customer experience management.
Reference
Core business
About Us | Contact Center Software | Cloud Contact Center
Tegsoft is a well-designed all-in-one communication tool to provide the best experience. We provide call center solutions in the USA, UAE, Turkey & Africa
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MechSoft Turkiye
Ataşehir, Turkey
C
51-100 Employees
2008
Key takeaway
MechSoft emphasizes its commitment to providing an excellent post-sales service environment, which is crucial for effective customer experience management. They collaborate with top innovative firms to offer comprehensive solutions, including a cloud-based integrated business management system that enables a seamless customer experience.
Reference
Core business
MechSoft - Dijital Dönüşümde Güvenilir İş Ortağınız!
Extreme BS
Turkey
C
1-10 Employees
-
Key takeaway
Extreme Business Solutions offers a comprehensive Customer Relationship Management (CRM) system as part of their SalesTREME Sales Management System. Their software is designed with the end user in mind, ensuring seamless integration and real-time access to information, which enhances productivity and connectivity in managing customer experiences.
Reference
Product
Extreme Business Solutions | SalesTREME Sales Management System
XOOI
Turkey
C
11-50 Employees
2021
Key takeaway
XOOI offers a customer experience management solution that enables seamless setup and customization without the need for coding, allowing businesses to align the CRM with their unique processes efficiently. Its integrated work tools and mobile accessibility empower organizations to enhance customer relationships and drive success effectively.
Reference
Product
- XOOI -Digitize your business
GOO Service Manager
Turkey
C
1-10 Employees
-
Key takeaway
The company offers a comprehensive Customer Service Management software that enhances customer experience through features like a Unified Desktop and a 360-Degree View of the Customer, enabling call center agents to resolve issues quickly and efficiently. Their GOO® Administration Screen allows managers to monitor ticket status and performance in real-time, ensuring effective IT service management.
Reference
Core business
IT Service Management – Service Desk – GOO® Service Manager
The Premium Academy
Ataşehir, Turkey
C
1-10 Employees
2016
Key takeaway
The company specializes in Customer Experience Management, offering customized consulting solutions designed to enhance and develop customer experiences, branding, and marketing strategies. Their tailored approach ensures that clients receive impactful services that align with their unique needs, emphasizing the importance of customer experience for business success.
Reference
Service
Corporate Services | eXperientia Consulting
We create bespoke consulting solutions for companies to improve and develop their customer experience, branding, and strategy. Here is a list of our services.
REMMSOFT
Nilüfer, Turkey
C
1-10 Employees
2013
Key takeaway
Remmsoft specializes in developing web-based software solutions tailored to enhance customer experience through effective management of lean manufacturing processes. Their ALP (Agile Lean Production) software allows companies to implement lean management principles, aligning with existing ERP systems to streamline operations and reduce costs.
Reference
Core business
Remmsoft Software Inc.
Big impact WCM processes.
Ereteam
Pendik, Turkey
C
101-250 Employees
2001
Key takeaway
Ereteam offers a robust reporting and tracking platform that enhances customer experience through detailed analytics and bespoke solutions. Their expertise in data analytics and campaign management can significantly improve targeting processes for organizations.
Reference
Product
Omni-Channel Campaign Management – Ereteam
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In the Customer Experience Management Software industry in Turkey, several key considerations come into play. Understanding the local regulatory environment is crucial, as data protection laws, such as the Personal Data Protection Law (KVKK), govern how customer data must be handled. Companies must ensure compliance to avoid penalties and maintain customer trust. The competitive landscape is evolving, with both local startups and established global players vying for market share, making it essential to analyze competitors' offerings and market positioning. Challenges include adapting to rapid technological changes and the need for integration with existing systems while addressing the diverse preferences of Turkish consumers. However, opportunities abound, particularly with the increasing digitalization of businesses and growing emphasis on customer-centric strategies across various sectors. The market is also influenced by global trends, such as personalization and omnichannel experiences, which can guide local firms in refining their services. Environmental considerations are becoming more relevant as companies seek sustainable practices in their operations and product offerings. Overall, those interested in this industry should focus on regulatory compliance, competitive analysis, technology trends, and consumer behavior to navigate the dynamic landscape effectively.
Some interesting numbers and facts about your company results for Customer Experience Management Software
| Country with most fitting companies | Turkey |
| Amount of fitting manufacturers | 67 |
| Amount of suitable service providers | 45 |
| Average amount of employees | 11-50 |
| Oldest suiting company | 1999 |
| Youngest suiting company | 2021 |
Some interesting questions that has been asked about the results you have just received for Customer Experience Management Software
What are related technologies to Customer Experience Management Software?
Based on our calculations related technologies to Customer Experience Management Software are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce
Who are Start-Ups in the field of Customer Experience Management Software?
Start-Ups who are working in Customer Experience Management Software are XOOI
Which industries are mostly working on Customer Experience Management Software?
The most represented industries which are working in Customer Experience Management Software are IT, Software and Services, Other, Telecommunications, Marketing Services, Automation
How does ensun find these Customer Experience Management Software Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.