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ContentWise
Milan, Italy
B
101-250 Employees
2007
Key takeaway
ContentWise is a leading customer experience management software company that utilizes AI and data science to enhance digital interactions for millions of users. Their suite of solutions, including the CX Personalizer and UX Engine, focuses on delivering personalized and adaptive user experiences, making it a key player in the realm of customer experience personalization.
Reference
Core business
Customer Experience Personalization Software | ContentWise
ContentWise’s AI suite delivers CX personalization, UX automation, content discovery, metadata management and predictive analytics for video, digital media and ecommerce.
Bit2win
Rome, Italy
B
11-50 Employees
-
Key takeaway
The company offers a comprehensive Omnichannel sales suite designed to enhance customer experience and streamline the entire sales cycle, positioning itself as a leader in innovative software solutions. Their focus on digital transformation and customer engagement ensures businesses can build meaningful relationships and stay ahead of competitors.
Reference
Core business
Bit2Win - Omnichannel sales suite - CPQ, COMMERCE, ENGAGE
Our OMNICHANNEL SALES SUITE is composed of 3 platforms that can be used jointly to enable a complete Digital Transformation journey
Domino S.R.L
Turin, Italy
B
101-250 Employees
1996
Key takeaway
Domino emphasizes that a successful Customer Experience Management strategy relies on consistency and memorability, highlighting their expertise in creating effective customer experiences through the strategic use of contexts and content.
Reference
Service
Customer Experience Management | Domino | IT
An effective Customer Experience strategy provides consistency and memorability. Find out how Domino exploits contexts and content for creating the CX.
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The Data Appeal Company
Florence, Italy
B
11-50 Employees
2013
Key takeaway
The Data Appeal Company specializes in transforming human experience data into actionable insights, helping businesses understand customer behaviors and preferences. Their customer experience management software simplifies data-driven decisions, enabling companies to create more meaningful and engaging experiences for their customers.
Reference
Core business
About - Data Appeal
ECTM
Italy
B
1-10 Employees
-
Key takeaway
ECTM offers a comprehensive approach to enhancing sales through advanced Revenue Management strategies and dynamic pricing, which can significantly improve customer experience and booking efficiency for hotels. Their expertise in driving demand and optimizing online sales has resulted in impressive growth for clients, highlighting their effectiveness in the competitive hospitality market.
Reference
Service
Services | ECTM Digital Marketing and Revenue Management
Xenialab
Turin, Italy
B
11-50 Employees
2007
Key takeaway
XCALLY is an omnichannel contact center solution developed in Italy, specifically designed for customer care management and enhancing customer experience. With a focus on integrating various communication channels, XCALLY provides a robust platform that allows businesses to engage customers effectively through voice, chat, email, SMS, and social media.
Reference
Core business
XCALLY Omnichannel Contact Center Software based on Asterisk
XCALLY is one of the best contact center management platform to engage customers via voice, chat, email SMS fax socials in a unified platform
Telenia Software s.r.l.
San Bonifacio, Italy
B
11-50 Employees
1994
Key takeaway
The company, Telenia Software, offers solutions designed to enhance Customer Experience through its TVox Omnichannel Contact Center, which integrates various communication channels. Their focus on omnichannel support systems for medium and large businesses positions them as a key player in improving customer interactions and brand reputation.
Reference
Core business
Telenia Software Customer Interaction systems - Omnicanale customer support solutions
It creates solutions to improve the Customer Experience in Omnichannel optics for medium and large companies that make customer assistance a distinctive element compared to the competition: VoIP telephone center, Ominchannel contact center (voice, mail-ticket, webchat, video, social iot ), Mobile App, Attendant
Stone Digital
Milan, Italy
B
1-10 Employees
2011
Key takeaway
The company, Stone Digital, specializes in enhancing customer experience through a user-centered approach, integrating various touchpoints of a brand's digital presence. Their expertise in research, strategy, and UX design positions them as a valuable partner for businesses looking to improve performance and deliver a superior customer experience.
Reference
Service
Commerce & Customer Experience | Stone Digital
INGO
Paderno Dugnano, Italy
B
501-1000 Employees
1999
Key takeaway
INGO is a Solution Provider that specializes in Customer Experience Management, offering omnichannel solutions and digital transformation strategies. Their Customer Instant Insight service allows for the automation of customer feedback collection, enabling businesses to assess service satisfaction and gain valuable market insights.
Reference
Service
Customer Instant Insight - Customer experience e omnichannel solutions | Ingo
Automate the collection of customer feedback with surveys to assess service satisfaction and detect NPS, or launch marketing campaigns to measure propensity to buy. Whether you are looking for detailed feedback or measurements of interest, this cutting-edge service gives you the keys to test the market, gain valuable insights, and enhance your business strategy like never before.
Inxide
Rende, Italy
B
51-100 Employees
-
Key takeaway
Inxide, the Cloud CXi Platform from the Increso group, enhances customer experience by innovating communication and providing memorable interactions. Their solution integrates an omnichannel contact center, AI-driven workflow management, and advanced technologies, enabling dynamic and personalized customer engagement.
Reference
Core business
Inxide | Soluzioni omnichannel innovative di Costumer Experience
Lavoriamo per proporre una Customer Experience unica e migliorare l’interazione tra il brand ed il cliente.
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When exploring the Customer Experience Management Software industry in Italy, several key considerations come into play. First, understanding the regulatory environment is crucial, as compliance with the General Data Protection Regulation (GDPR) is mandatory for any software dealing with customer data. This regulation influences how companies collect, store, and process personal information, making data privacy a top priority. The competitive landscape in Italy is characterized by a mix of established players and emerging startups, creating both challenges and opportunities. Companies must differentiate themselves through innovative features and superior customer service to stand out in a crowded market. Additionally, Italian businesses are increasingly focusing on personalized customer experiences, driven by the growing demand for tailored solutions. Environmental concerns are also gaining traction, with sustainability influencing consumer preferences and corporate strategies. Companies that prioritize eco-friendly practices may have a competitive edge. Finally, considering the global market relevance, Italian firms often seek to expand their reach beyond national borders, tapping into trends in Europe and worldwide. This globalization presents opportunities for collaboration and technology sharing, but it also demands adaptability to diverse market needs and cultural nuances. Keeping these factors in mind will provide valuable insights for anyone interested in the Customer Experience Management Software landscape in Italy.
Some interesting numbers and facts about your company results for Customer Experience Management Software
| Country with most fitting companies | Italy |
| Amount of fitting manufacturers | 58 |
| Amount of suitable service providers | 42 |
| Average amount of employees | 11-50 |
| Oldest suiting company | 1994 |
| Youngest suiting company | 2013 |
Some interesting questions that has been asked about the results you have just received for Customer Experience Management Software
What are related technologies to Customer Experience Management Software?
Based on our calculations related technologies to Customer Experience Management Software are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce
Which industries are mostly working on Customer Experience Management Software?
The most represented industries which are working in Customer Experience Management Software are IT, Software and Services, Other, Marketing Services, Consulting, Automation
How does ensun find these Customer Experience Management Software Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.