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CX Solutions Technology Inc.
Old Toronto, Canada
A
51-100 Employees
2015
Key takeaway
CX Solutions is a prominent player in Customer Experience (CX) management, offering innovative technology and consulting services that enhance customer service and IT support. Their expertise in delivering iconic customer experiences positions them as a key resource for organizations seeking to improve their customer engagement strategies.
Reference
Core business
Customer Experience (CX) Solutions - Call Centre Consulting, Technology, Customer Experience Consulting, Call Centre Consulting, Customer Experience
Delivering Iconic Customer Experiences
Drive Business Intelligence
Vancouver, Canada
A
1-10 Employees
2012
Key takeaway
Drive CX offers a Total Experience Management (TXM) platform designed to enhance customer experience through digital engagement apps and real-time feedback. Their modular approach ensures that businesses can effectively manage both customer and employee experiences, ultimately driving growth and improving service quality even with staffing challenges.
Reference
Core business
Total Experience Management | Drive CX | TXM
Drive CX | TXM - Total experience management platform with digital engagement apps to get real-time customer feedback and manage the customer an employee experience at the retail store level. Deliver better customer service with less staff, in the face of staff shortages and rising labor costs.
ContactPoint 360
Mississauga, Canada
A
5001-10000 Employees
2007
Key takeaway
The company emphasizes its commitment to enhancing the customer experience through data analytics and tailored solutions. Their focus on customer support outsourcing and employing skilled brand ambassadors helps build customer loyalty and drive efficiencies in the customer journey.
Reference
Product
Technology - ContactPoint 360
Whether you are a high growth startup or a tech unicorn, a customer experience strategy that scales with you is key to winning the market.
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XMedius
Montreal, Canada
A
1001-5000 Employees
2008
Key takeaway
The company offers a comprehensive Customer Experience Management (CXM) platform that integrates systems and content to enhance information delivery throughout the customer journey. Their use of artificial intelligence solutions allows for data analysis that improves visibility and decision-making, ultimately providing exceptional service and optimizing customer interactions.
Reference
Product
Experience Platform CXM | OpenText
Goalline Solutions
Burlington, Canada
A
101-250 Employees
2000
Key takeaway
GoalLine Solutions offers the boostCX platform, a user-friendly customer experience management software that facilitates multi-channel feedback collection throughout the customer journey. With features like boostCX Insights, it analyzes customer feedback to identify pain points and deliver actionable insights, enhancing overall customer engagement and experience.
Reference
Core business
GoalLine Solutions - Customer Experience Management Solutions | Employee Recognition & Performance Management
Illumiti
Vaughan, Canada
A
251-500 Employees
2000
Key takeaway
Illumiti specializes in SAP systems integration and management, offering solutions that enhance customer experience through digital transformations. Their expertise in SAP SuccessFactors, a leading human capital management suite, focuses on optimizing employee engagement and streamlining business processes, which is crucial for effective customer experience management.
Reference
Core business
Employee Experience Management | Illumiti
Keep up with changing employee needs with employee management solutions that enable you to monitor and analyze experiences in real time.
CSPN - Customer Service Professionals Network
Old Toronto, Canada
A
11-50 Employees
2014
Key takeaway
The company is dedicated to transforming the customer experience (CX) landscape by helping organizations create impactful customer and employee experiences. With a focus on training and advisory services, they emphasize strategies to keep customers loyal and engaged.
Reference
Service
Customer Experience & Customer Service Strategy - CSPN - Customer Service Professionals Network
CXsphere
Mississauga, Canada
A
- Employees
2019
Key takeaway
CXsphere specializes in AI-driven customer experience management, offering a product that transforms customer data into actionable insights while ensuring privacy. Their approach allows brand owners to engage directly with customers, enhancing targeting and customer loyalty through predictive profiling and sentiment scoring.
Reference
Core business
Home | CXsphere
Press'nXPress
Markham, Canada
A
11-50 Employees
2018
Key takeaway
Press'nXPress offers a customer feedback solution designed to enhance the guest experience and boost brand loyalty through effective management of customer feedback. Their approach focuses on collecting real-time feedback from customers, which is crucial for improving overall customer experience.
Reference
Core business
Press'nXPress | Customer Feedback & Employee Experience Management
How to improve operation and experience by collecting in-the-moment feedback from customers and employees.
Intouch Insight
Ottawa, Canada
A
251-500 Employees
1992
Key takeaway
The Intouch platform is a comprehensive customer experience management solution that integrates Mystery Shopping data into a cohesive CX strategy. Its tools, including the customizable LiaCX®, empower businesses to gather and act on customer insights effectively, making it ideal for multi-location brands looking to enhance their customer experience.
Reference
Product
Customer Experience Measurement | Intouch Insight
LiaCX® is a fully-customizable customer experience measurement tool that helps you listen, interpret and act on customer insights to drive business ROI.
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A selection of suitable products and services provided by verified companies according to your search.
Product
VENMATE CSM Software
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For those interested in the Customer Experience Management Software industry in Canada, several key considerations must be taken into account. Firstly, understanding the regulatory landscape is crucial, as compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) is essential for handling customer data responsibly. The competitive landscape features both local startups and established global players, meaning that differentiating offerings through innovation and customer service is vital. Challenges include the need to integrate software with existing systems and ensuring scalability as businesses grow. Additionally, opportunities lie in leveraging advancements in artificial intelligence and machine learning to enhance personalization and predictive analytics, which are increasingly demanded by consumers. The Canadian market also presents a unique cultural diversity, necessitating solutions that cater to various demographics and languages. Environmental concerns are rising, with businesses seeking sustainable practices in their operations, including software development. Given the global relevance of customer experience, staying attuned to international trends and best practices can provide a competitive edge. Overall, a comprehensive understanding of these factors will aid anyone researching companies within this evolving industry in Canada.
Some interesting numbers and facts about your company results for Customer Experience Management Software
| Country with most fitting companies | Canada |
| Amount of fitting manufacturers | 256 |
| Amount of suitable service providers | 219 |
| Average amount of employees | 251-500 |
| Oldest suiting company | 1992 |
| Youngest suiting company | 2019 |
Some interesting questions that has been asked about the results you have just received for Customer Experience Management Software
What are related technologies to Customer Experience Management Software?
Based on our calculations related technologies to Customer Experience Management Software are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce
Which industries are mostly working on Customer Experience Management Software?
The most represented industries which are working in Customer Experience Management Software are IT, Software and Services, Other, Marketing Services, Telecommunications, Business Services
How does ensun find these Customer Experience Management Software Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.
