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Customer Alliance
Berlin, Germany
A
51-100 Employees
2009
Key takeaway
Customer Alliance offers advanced customer experience management software designed to enhance the customer journey and engage clients effectively. With a focus on capturing and acting on feedback, it empowers organizations to exceed customer expectations.
Reference
Product
Customer Experience Management | Customer Journey Management tools
Customer experience management: Improve the customer journey & engage customers with advanced customer experience management tools.
Be Customer Smart
Berlin, Germany
A
1-10 Employees
2016
Key takeaway
Be Customer Smart specializes in AI-optimized customer experience management solutions, helping businesses enhance their financial outcomes by linking customer journey data to proactive actions. Their expertise spans from data assessment to implementing strategic solutions.
Reference
Core business
Company | becustomersmart
Be Customer Smart - a leading AI Optimised Customer Experience Management solutions company.
TTR Group
Frankfurt, Germany
A
11-50 Employees
1995
Key takeaway
moveXM is a Customer Experience Management platform that seamlessly integrates data from various sources, enhancing the overall customer experience. It has been successfully implemented by leading companies like Mewa and the Westdeutschen Zeitung to provide optimal experiences for their clients and subscribers.
Reference
Product
Lösungen aus dem Bereich B2B & B2C von moveXM: moveXM
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SKOPOS CONNECT
Aachen, Germany
A
11-50 Employees
2015
Key takeaway
The company offers tailored community and customer experience solutions through agile software, focusing on maximizing flexibility and establishing a direct digital connection with customers. Their services include designing customer experience management, identifying touchpoints, and measuring customer satisfaction.
Reference
Product
Customer Experience Research | SKOPOS CONNECT
CX & Customer Experience Research ► Wir konzipieren Ihr CX Management ✓ identifizieren Touchpoints ✓ messen die Kundenzufriedenheit
fme AG
Brunswick, Germany
A
101-250 Employees
1995
Key takeaway
The company's focus on Customer Experience Management (CXM) highlights their commitment to enhancing customer satisfaction and loyalty. Their eXperience Management Services aim to create personalized experiences for both customers and employees, which is critical for maintaining competitiveness in today's market.
Reference
Service
eXperience Management - Experiences for Employees and Customers
Steigern Sie durch Customer Experience Management die Effektivität Ihrer Versicherung. Ihr Weg zu mehr Kundenzufriedenheit und -loyalität.
cxomni CXM cloud
Munich, Germany
A
11-50 Employees
2014
Key takeaway
cxomni is a leading customer journey management platform that aggregates and normalizes all CX data throughout the customer journey, offering a comprehensive Software-as-a-Service (SaaS) suite with tools designed for effective customer experience management.
Reference
Core business
cxomni: Customer Journey Management
cxomni ist Ihre komplette Software-as-a-Service-Suite (SaaS) mit allen Tools für das ganzheitliche Customer Journey Management.
TI People
Hamburg, Germany
A
11-50 Employees
2016
Key takeaway
The company specializes in Employee Experience (EX) consulting and has developed a software-as-a-service solution, FOUNT, which focuses on providing insights to enhance employee experiences. Their approach emphasizes data-driven strategies to identify and prioritize areas for improvement, ultimately helping organizations drive value for both employees and the business.
Reference
Service
Employee Experience Management Services
VENMATE
Berlin, Germany
A
1-10 Employees
2023
Key takeaway
VENMATE is a leading Customer Experience Management (CEM) platform in Europe, designed to enhance customer satisfaction and retention. It offers B2B SaaS businesses a comprehensive understanding of customer behavior, streamlining CSM processes to ultimately drive revenue growth.
Reference
Product
VENMATE CSM Software
Discover VENMATE’s customer success platform, designed to enhance every interaction and empower your CSM team with powerful tools for customer management, onboarding, analytics, and more. Streamline your processes Navigate your CSM challenges with the help of VENMATE and gain back full control over your CSM processes, tasks and milestones. Become customer centered Place your customers at the heart of your CSM strategy with VENMATE, enabling you to understand your customers’ needs and enhance every interaction. Take data-based decisions Make informed, data-driven decisions improving your customer success outcomes by leveraging powerful analytics and insights through VENMATE. Increase bottom line revenue Drive sustainable growth by maximizing upsell, cross-sell, and retention opportunities with VENMATE’s proactive customer management tools.
CAS CRM Benelux
Karlsruhe, Germany
A
251-500 Employees
1986
Key takeaway
The company emphasizes its CRM solutions as essential tools for customer experience management, placing customers at the center of all business activities. Their products enhance customer relationship management across departments, ensuring personalized communication and efficient processes that align with customer needs.
Reference
Core business
CRM – Software voor ondernemers | CAS CRM
Yoochoose
Cologne, Germany
A
1-10 Employees
-
Key takeaway
Ibexa offers a comprehensive Customer Experience Management Software that focuses on creating and optimizing digital channels to enhance customer journeys. Their Digital Experience Platform (DXP) enables brands to streamline e-commerce experiences and adapt to market changes while prioritizing customer satisfaction.
Reference
Product
Ibexa Customer Experience Platform | B2B CX Platform
Build frictionless customer journeys with our customer experience platform
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A selection of suitable products and services provided by verified companies according to your search.
Product
VENMATE CSM Software
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When exploring the Customer Experience Management (CEM) Software industry in Germany, several key factors warrant attention. Firstly, compliance with the General Data Protection Regulation (GDPR) is crucial, as it impacts how customer data is collected, processed, and stored. Companies must ensure their software solutions adhere to stringent privacy standards to maintain trust and avoid hefty fines. Additionally, the competitive landscape is characterized by a mix of established players and emerging startups, making it essential to analyze the unique offerings and market positioning of different companies. Challenges in the sector often include integrating CEM solutions with existing systems and managing customer expectations in a rapidly changing digital environment. However, opportunities abound, particularly in leveraging advanced technologies like artificial intelligence and machine learning to enhance customer insights and personalization. The growing emphasis on customer-centric strategies across industries presents a favorable market climate for CEM software providers. Environmental considerations are increasingly relevant, as businesses seek sustainable practices that resonate with eco-conscious consumers. Overall, the German market's robustness, combined with its focus on innovation and regulatory compliance, provides a dynamic landscape for those interested in the CEM software sector.
Some interesting numbers and facts about your company results for Customer Experience Management Software
| Country with most fitting companies | Germany |
| Amount of fitting manufacturers | 626 |
| Amount of suitable service providers | 589 |
| Average amount of employees | 11-50 |
| Oldest suiting company | 1986 |
| Youngest suiting company | 2023 |
Some interesting questions that has been asked about the results you have just received for Customer Experience Management Software
What are related technologies to Customer Experience Management Software?
Based on our calculations related technologies to Customer Experience Management Software are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce
Who are Start-Ups in the field of Customer Experience Management Software?
Start-Ups who are working in Customer Experience Management Software are VENMATE
Which industries are mostly working on Customer Experience Management Software?
The most represented industries which are working in Customer Experience Management Software are IT, Software and Services, Other, Consulting, Marketing Services, Human Resources
How does ensun find these Customer Experience Management Software Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.
