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CoTé Software & Solutions
Melbourne, Australia
A
51-100 Employees
2009
Key takeaway
CoTé is focused on enhancing customer experience through its fully automated, cloud-based Customer Experience Management (CXM) application. This platform enables organizations to effectively manage customer engagement and drive digital transformation, ultimately delivering great experiences that boost satisfaction and compliance.
Reference
Core business
CoTé Enterprise Experience Management
Amplify Engagement – Simplify TechnologiesDiscover a single solution for all industriesLooking to transform your customer experience, lead management and risk management capabilities? Say hello to CoTé.
Probe CX
Melbourne, Australia
A
10001+ Employees
1979
Key takeaway
The company specializes in Customer Experience Management (CXM) solutions, providing organizations with comprehensive services that enhance customer operations through technology and tailored strategies. Their approach focuses on service excellence and continuous improvement, helping clients achieve significant efficiencies and improved outcomes in customer interactions.
Reference
Product
Customer Experience (CX) Management Solutions | Probe CX
Make your transactions seamless and resolve customer issues by investing in world-class customer experience solutions.
CentraCX
Melbourne, Australia
A
11-50 Employees
2011
Key takeaway
CentraCX offers a powerful Voice of the Customer (VoC) platform designed to enhance customer experience management through technology-driven processes that facilitate the collection and analysis of customer feedback. Their unique Tribal Analytics approach integrates customer opinions into business decision-making, making it an essential tool for organizations looking to improve engagement and satisfaction.
Reference
Core business
Drive Business With Voice Of The Customer Engagement | CentraCX
Make customer experience count with CentraCX Voice of the Customer software. Multiple metrics for post call IVR, web, customer satisfaction, contact centre surveys & Net Promoter Scores.
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UCA
Sydney, Australia
A
1-10 Employees
2011
Key takeaway
The company, Customer Science Group, specializes in customer experience management by leveraging digital solutions to optimize services in Australia. Their expertise focuses on creating seamless customer experiences, ultimately enhancing service quality, reducing costs, and improving business performance.
Reference
Core business
Customer Experience CX Agency Australia- Customer Science
As a CX Agency, our vision is to help organisations be service leaders. Our experts provide solutions to create seamless customer experiences.
MEMKO Aviation
Melbourne, Australia
A
51-100 Employees
2007
Key takeaway
MEMKO provides advanced data analysis software through NETVIBES, which can significantly enhance customer experience. Their expertise in industry-specific solutions ensures that businesses in regulated sectors receive tailored support.
Reference
Product
Customer Experience | NETVIBES Discipline | MEMKO
Discover how your business can improve the customer experience with the advanced data analysis software NETVIBES
CSXCESS
Sydney, Australia
A
1-10 Employees
2019
Key takeaway
CSXCESS offers comprehensive Customer Experience Management solutions, including their Customer Centricity Audit and Mystery Customer Review, which provide businesses with unbiased insights into the customer journey. By mapping out the ideal customer experience and integrating data into leading automation platforms, CSXCESS helps organizations enhance their customer engagement and success strategies.
Reference
Core business
Home
The CSXCESS Way
TSA Group - Australia
West Perth, Australia
A
1001-5000 Employees
1997
Key takeaway
The company specializes in customer experience (CX) consultancy and services, positioning itself as a leading partner for businesses seeking to enhance their customer interactions. They combine advanced CX technology with a skilled team to deliver exceptional Australian customer experiences.
Reference
Service
Customer Experience Consulting Services | TSA Group
Australian-based customer experience technology, outsourcing and BPO services. We help businesses do amazing things for their customers because we get people.
Xperience Digital
Sydney, Australia
A
1-10 Employees
-
Key takeaway
Xperience Digital specializes in Customer Experience Management by leveraging the Adobe Experience ecosystem to create integrated and secure digital identities. Their focus on personalized, content-led experiences and effective customer connections positions them as a trusted partner for companies looking to enhance their customer journey.
Reference
Core business
Xperience Digital | Customer Experience & Adobe Experience Partners
Xperience Digital builds connected end to end experiences creating ecosystems that have the power to define brands. We are an Adobe Experience Partner.
Idea Science
Sydney, Australia
A
11-50 Employees
2008
Key takeaway
Idea Science specializes in delivering innovative CRM and digital marketing solutions that enhance customer experience (CX). They support businesses in their digital transformation journey by optimizing CX through a blend of strategy, technology, and quality, utilizing leading platforms such as Salesforce and Adobe.
Reference
Core business
Home | Idea Science | Australia | Customer Experience Experts
We blend Strategy, Technology and Quality to optimise business. We leverage design thinking combined with innovative CRM, Digital Marketing and Test Engineering solutions to optimise CX
Localz
Melbourne, Australia
A
51-100 Employees
2013
Key takeaway
Descartes LocalzTM, now the Descartes Customer Engagement PlatformTM, offers a comprehensive solution for customer experience management by enabling customers to track orders, manage deliveries, and provide feedback through a unified interface. Their platform enhances real-time engagement and communication throughout the customer journey, particularly for field service and delivery scenarios.
Reference
Core business
Customer Engagement for Field Service, Delivery and Click & Collect
Real-time customer engagement with location tracking and two-way customer communications for curbside collection, service and product delivery.
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When exploring the Customer Experience Management Software industry in Australia, several key considerations are crucial for making informed decisions. Firstly, understanding the regulatory landscape is essential, as Australia has specific privacy laws, such as the Privacy Act 1988, that govern how customer data is collected and used. This impacts software compliance and functionality. Additionally, the competitive landscape is dynamic, with a mix of local and international players vying for market share, which can lead to innovation but also presents challenges in differentiation. Opportunities exist in leveraging advanced technologies like artificial intelligence and machine learning to enhance customer insights and personalize experiences. Environmental concerns are increasingly relevant, as companies are expected to adopt sustainable practices in their operations. This can influence customer perception and brand loyalty. Furthermore, the global market relevance is significant, as Australian companies often look to align with international standards and practices, thus expanding their customer base. Challenges such as evolving customer expectations and the need for seamless integration with existing systems can also impact the effectiveness of these software solutions. Therefore, thorough research into these factors will provide a solid foundation for anyone looking to invest or engage in this growing industry in Australia.
Some interesting numbers and facts about your company results for Customer Experience Management Software
| Country with most fitting companies | Australia |
| Amount of fitting manufacturers | 342 |
| Amount of suitable service providers | 310 |
| Average amount of employees | 51-100 |
| Oldest suiting company | 1979 |
| Youngest suiting company | 2019 |
Some interesting questions that has been asked about the results you have just received for Customer Experience Management Software
What are related technologies to Customer Experience Management Software?
Based on our calculations related technologies to Customer Experience Management Software are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce
Which industries are mostly working on Customer Experience Management Software?
The most represented industries which are working in Customer Experience Management Software are IT, Software and Services, Other, Marketing Services, Consulting, Telecommunications
How does ensun find these Customer Experience Management Software Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.
