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CoTé Software & Solutions
Melbourne, Australia
A
51-100 Employees
2009
Key takeaway
CoTé is focused on enhancing customer experience through its fully automated, cloud-based Customer Experience Management (CXM) application. This platform enables organizations to effectively manage customer engagement and drive digital transformation, ultimately delivering great experiences that boost satisfaction and compliance.
Reference
Core business
CoTé Enterprise Experience Management
Amplify Engagement – Simplify TechnologiesDiscover a single solution for all industriesLooking to transform your customer experience, lead management and risk management capabilities? Say hello to CoTé.
Probe CX
Melbourne, Australia
A
10001+ Employees
1979
Key takeaway
The company specializes in Customer Experience Management (CXM) solutions, providing organizations with comprehensive services that enhance customer operations through technology and tailored strategies. Their approach focuses on service excellence and continuous improvement, helping clients achieve significant efficiencies and improved outcomes in customer interactions.
Reference
Product
Customer Experience (CX) Management Solutions | Probe CX
Make your transactions seamless and resolve customer issues by investing in world-class customer experience solutions.
MEMKO Aviation
Melbourne, Australia
A
51-100 Employees
2007
Key takeaway
MEMKO provides advanced data analysis software through NETVIBES, which can significantly enhance customer experience. Their expertise in industry-specific solutions ensures that businesses in regulated sectors receive tailored support.
Reference
Product
Customer Experience | NETVIBES Discipline | MEMKO
Discover how your business can improve the customer experience with the advanced data analysis software NETVIBES
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UCA
Sydney, Australia
A
1-10 Employees
2011
Key takeaway
The company emphasizes its commitment to enhancing customer experience through digital solutions and specialized consulting services. They focus on optimizing service delivery in Australia, which ultimately leads to improved business performance and a seamless experience for customers.
Reference
Product
Customer Experience Consultants - Customer Science
Learn about our customer experience consultants. Our experts will uncover insights & develop strategies to create a unified CX.
CentraCX
Melbourne, Australia
A
11-50 Employees
2011
Key takeaway
CentraCX offers a powerful Voice of the Customer (VoC) platform designed to enhance customer experience management through technology-driven processes that facilitate the collection and analysis of customer feedback. Their unique Tribal Analytics approach integrates customer opinions into business decision-making, making it an essential tool for organizations looking to improve engagement and satisfaction.
Reference
Core business
Drive Business With Voice Of The Customer Engagement | CentraCX
Make customer experience count with CentraCX Voice of the Customer software. Multiple metrics for post call IVR, web, customer satisfaction, contact centre surveys & Net Promoter Scores.
Ekulus Consulting
Melbourne, Australia
A
51-100 Employees
-
Key takeaway
Ekulus Consulting specializes in Customer Experience Management solutions, offering expertise in modern customer strategies that enhance client relationships. They provide a range of leading CX cloud-based solutions, helping businesses understand and improve their customer journey.
Reference
Core business
Home
CSXCESS
Sydney, Australia
A
1-10 Employees
2019
Key takeaway
CSXCESS offers comprehensive Customer Experience Management solutions, including their Customer Centricity Audit and Mystery Customer Review, which provide businesses with unbiased insights into the customer journey. By mapping out the ideal customer experience and integrating data into leading automation platforms, CSXCESS helps organizations enhance their customer engagement and success strategies.
Reference
Core business
Home
The CSXCESS Way
Tall Emu CRM
Sydney, Australia
A
11-50 Employees
2002
Key takeaway
Tall Emu offers a robust Customer Relationship Management (CRM) software that enhances customer experience by integrating lead management, sales, and delivery processes. Their MYOB CRM is recognized for its effectiveness in streamlining operations for small and medium-sized enterprises, providing features like batch tracking and seamless customer interactions.
Reference
Product
Contact & Customer Management Software - Tall Emu CRM
Built for Australian & New Zealand Businesses with a Price to Match. Works with MYOB, Xero and all the tools you already use. Try for Free
eMite Pty Ltd
Sydney, Australia
A
11-50 Employees
2006
Key takeaway
Emite specializes in customer experience management by offering solutions that enhance contact center operations through real-time monitoring and analytics. Their focus on actionable insights and KPI management enables businesses to quickly identify and address issues, ultimately improving the overall customer experience.
Reference
Product
Contact Center Solutions | Contact Center Reporting & Analytics Solutions
Emite is the leader in cloud contact center reporting & analytics for Amazon Connect, Genesys, or Avaya contact center platforms.
Switch
Sydney, Australia
A
51-100 Employees
1998
Key takeaway
The company specializes in customer experience management, utilizing design, data, and technology to create engaging and personalized digital experiences. As a platinum Sitecore Enterprise Solution Provider, they offer comprehensive services that include strategy and optimization, ensuring clients can effectively measure and enhance their customer interactions.
Reference
Core business
Switch | Digital Transformation | Sitecore Platinum Implementation Partner | Sitecore Partner of the Year | Sitecore eCommerce | Multiple Sitecore Experience Award Winners
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When exploring the Customer Experience Management Software industry in Australia, several key considerations are crucial for making informed decisions. Firstly, understanding the regulatory landscape is essential, as Australia has specific privacy laws, such as the Privacy Act 1988, that govern how customer data is collected and used. This impacts software compliance and functionality. Additionally, the competitive landscape is dynamic, with a mix of local and international players vying for market share, which can lead to innovation but also presents challenges in differentiation. Opportunities exist in leveraging advanced technologies like artificial intelligence and machine learning to enhance customer insights and personalize experiences. Environmental concerns are increasingly relevant, as companies are expected to adopt sustainable practices in their operations. This can influence customer perception and brand loyalty. Furthermore, the global market relevance is significant, as Australian companies often look to align with international standards and practices, thus expanding their customer base. Challenges such as evolving customer expectations and the need for seamless integration with existing systems can also impact the effectiveness of these software solutions. Therefore, thorough research into these factors will provide a solid foundation for anyone looking to invest or engage in this growing industry in Australia.
Some interesting numbers and facts about your company results for Customer Experience Management Software
| Country with most fitting companies | Australia |
| Amount of fitting manufacturers | 238 |
| Amount of suitable service providers | 220 |
| Average amount of employees | 51-100 |
| Oldest suiting company | 1979 |
| Youngest suiting company | 2019 |
Some interesting questions that has been asked about the results you have just received for Customer Experience Management Software
What are related technologies to Customer Experience Management Software?
Based on our calculations related technologies to Customer Experience Management Software are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce
Which industries are mostly working on Customer Experience Management Software?
The most represented industries which are working in Customer Experience Management Software are IT, Software and Services, Other, Marketing Services, Consulting, Telecommunications
How does ensun find these Customer Experience Management Software Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.
