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Capterra Brasil
São Paulo, Brazil
C
51-100 Employees
1999
Key takeaway
The company offers a comprehensive range of customer experience management software that helps collect, organize, and track customer feedback. Key features include multichannel data collection, comment management, survey management, and data analysis, which are essential for enhancing customer satisfaction and loyalty.
Reference
Product
Software de Experiência do Cliente - Preços, ferramentas e avaliações no Capterra Brasil - 2023
Compare opções de Software de Experiência do Cliente. Filtre por preço, funcionalidades ou avaliações de usuários para ajudar na sua tomada de decisão.
Track.co
Belo Horizonte, Brazil
C
101-250 Employees
2012
Key takeaway
Track.co is well-equipped to assist in managing Customer Experience through tailored solutions for various segments. Their Track CXM platform offers valuable metrics and insights to enhance customer journeys, supported by a team of experts throughout the strategy implementation.
Reference
Core business
Track.co | Track.co: Revolucionar a experiência do seu cliente!
Conheça a plataforma Track CXM, que vai revolucionar a experiência do cliente oferecida por seu negócio com métricas e insights valiosos.
CCX DIGITAL SOLUTION
São Paulo, Brazil
C
251-500 Employees
2021
Key takeaway
CCX Company specializes in providing customer experience management software and solutions, focusing on enhancing customer service, technical support, and e-commerce. Their commitment to innovative and high-quality solutions positions them as a key partner for businesses looking to transform and elevate their customer experience.
Reference
Core business
CCX Company - Customer Experience Solutions for Your Business | CCX Company
CCX Company specializes in providing customer experience solutions, including customer service, technical support, e-commerce, and more.
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DWM Software
Nova Lima, Brazil
C
1-10 Employees
2022
Key takeaway
DWM Software is dedicated to empowering businesses through innovative technology solutions, aiming to exceed client expectations and drive growth. Their commitment to exceptional service and support highlights their focus on enhancing customer experience.
Reference
Core business
Company
Desk Manager
Mogi das Cruzes, Brazil
C
51-100 Employees
2012
Key takeaway
The company offers a comprehensive omnichannel customer service software that centralizes customer management and includes features like online support, ticketing, and project management. Their focus on customer experience is highlighted by their commitment to training and adapting the tool to meet operational needs, ensuring efficient support and the potential for future enhancements.
Reference
Core business
Desk Manager | Software Help Desk e Service Desk
Bemobi
Rio de Janeiro, Brazil
C
51-100 Employees
2000
Key takeaway
The company offers a Digital Engagement Platform that provides tech solutions for the Telecom, Financial, and Utility industries, which could enhance customer experience management. Their extensive B2B2C model ensures that these solutions reach over 80 million end customers.
Reference
Product
Digital Engagement Platform - Tech solutions for Telecom, Financial, and Utility industries
DRIVEN.cx
Nazaré Paulista, Brazil
C
51-100 Employees
2019
Key takeaway
Driven.cx specializes in Customer Experience Management, offering a comprehensive methodology that supports the entire process of developing a company's digital channel, from strategic planning to implementation. Their expertise in omnichannel strategies ensures that businesses can effectively enhance their digital purchasing experience.
Reference
Service
Equipe Experience | Driven CX
A evolução da experiência de compra digital
Eccox Technology
Barueri, Brazil
C
51-100 Employees
1992
Key takeaway
Eccox specializes in enhancing customer experience through its comprehensive Application Quality Management services, which focus on continuous process improvement and automated software testing. Their dedicated teams ensure high availability and performance of applications, ultimately driving satisfaction for end users.
Reference
Product
Eccox Application Quality Management | Eccox | Technology That Delivers Results
MXM Sistemas
Rio de Janeiro, Brazil
C
251-500 Employees
1990
Key takeaway
The company, MXM, offers a comprehensive ERP system, MXM-WebManager, designed for medium and large enterprises, which includes integrated tools for customer experience management. With over 30 years of experience, MXM ensures seamless operations and provides analytics for customer history, enhancing decision-making and operational efficiency.
Reference
Core business
Mais que um ERP – MXM-WebManager – MXM Sistemas|Sistema ERP MXM: Robustez e Simplicidade Operacional | MXM
O Sistema ERP para médias e grandes empresas, com operações complexas e alto nível de compliance. Solução SaaS, web e muito mais. Conheça a MXM!
Postmetria
Porto Alegre, Brazil
C
1-10 Employees
2014
Key takeaway
Postmetria offers a Customer Experience Management platform that transforms customer service from a cost center into a strategic profit center through its CXaaS model. Utilizing artificial intelligence, it provides tools that help businesses enhance customer satisfaction and drive growth, measuring key metrics like the Spontaneous Net Promoter Score (sNPS) to identify pain points and sales opportunities.
Reference
Core business
Postmetria - Postmetria
Customer Experience as a Service Conheça o CXaaS O Ciclo CxaaS aplica como base de análise a métrica Spontaneous Net Promoter Score (sNPS) que acompanha 5 Etapas do Ciclo Clientocêntrico B2B listados abaixo. Assim, medimos o grau da dor, a profundidade do tema, o impacto financeiro e as oportunidades de novas vendas, a partir da
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VENMATE CSM Software
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When exploring the Customer Experience Management (CEM) Software industry in Brazil, several key factors should be considered. The regulatory environment plays a significant role; compliance with Brazil's General Data Protection Law (LGPD) is crucial as it governs the handling of personal data, impacting how companies collect and manage customer information. The competitive landscape is evolving rapidly, with both local startups and established international players vying for market share. Understanding the unique challenges of the Brazilian market, such as economic fluctuations and varying consumer behaviors across regions, is essential for effective strategy development. Opportunities exist in sectors like e-commerce and retail, where enhancing customer experience can lead to significant loyalty and revenue growth. Additionally, cultural nuances should be taken into account, as they influence customer expectations and interactions. Environmental concerns are increasingly relevant, and companies are expected to adopt sustainable practices that align with consumer values. The global market relevance of CEM software is also noteworthy, as businesses seek to adopt best practices and innovative technologies to improve customer engagement. By considering these factors, individuals can make informed decisions when researching companies in Brazil's CEM software landscape.
Some interesting numbers and facts about your company results for Customer Experience Management Software
| Country with most fitting companies | Brazil |
| Amount of fitting manufacturers | 22 |
| Amount of suitable service providers | 18 |
| Average amount of employees | 51-100 |
| Oldest suiting company | 1990 |
| Youngest suiting company | 2022 |
Some interesting questions that has been asked about the results you have just received for Customer Experience Management Software
What are related technologies to Customer Experience Management Software?
Based on our calculations related technologies to Customer Experience Management Software are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce
Who are Start-Ups in the field of Customer Experience Management Software?
Start-Ups who are working in Customer Experience Management Software are DWM Software
Which industries are mostly working on Customer Experience Management Software?
The most represented industries which are working in Customer Experience Management Software are IT, Software and Services, Other, Marketing Services, Business Services, Telecommunications
How does ensun find these Customer Experience Management Software Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.