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UCA
Sydney, Australia
A
1-10 Employees
2011
Key takeaway
The company, Customer Science Group, focuses on enhancing customer experiences through innovative digital solutions and a unique blend of services. Their expertise aims to optimize service delivery, reduce costs, and improve business performance, ultimately creating seamless customer interactions.
Reference
Core business
Customer Experience CX Agency Australia- Customer Science
As a CX Agency, our vision is to help organisations be service leaders. Our experts provide solutions to create seamless customer experiences.
CentraCX
Melbourne, Australia
A
11-50 Employees
2011
Key takeaway
CentraCX is dedicated to enhancing customer experiences through its technology-driven processes. Their CentraCX VOC platform offers a comprehensive solution for collecting and acting on customer feedback, utilizing unique Tribal Analytics to integrate customer opinions into business decision-making and continuous improvement.
Reference
Core business
Drive Business With Voice Of The Customer Engagement | CentraCX
Make customer experience count with CentraCX Voice of the Customer software. Multiple metrics for post call IVR, web, customer satisfaction, contact centre surveys & Net Promoter Scores.
Probe CX
Melbourne, Australia
A
10001+ Employees
1979
Key takeaway
The company specializes in providing comprehensive customer experience management solutions that enhance customer operations through service excellence and innovative technology. Their tailored approaches have successfully helped various organizations improve efficiency and reduce costs in customer interactions.
Reference
Product
Customer Experience (CX) Management Solutions | Probe CX
Make your transactions seamless and resolve customer issues by investing in world-class customer experience solutions.
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CoTé Software & Solutions
Melbourne, Australia
A
51-100 Employees
2009
Key takeaway
CoTé specializes in developing a fully automated, cloud-based Customer Experience Management (CXM) application designed to enhance digital transformation and streamline customer engagement. Their all-in-one platform equips organizations with the tools to deliver exceptional, omnichannel experiences while ensuring compliance and operational efficiency.
Reference
Core business
CoTé Enterprise Experience Management
Amplify Engagement – Simplify TechnologiesDiscover a single solution for all industriesLooking to transform your customer experience, lead management and risk management capabilities? Say hello to CoTé.
TSA Group - Australia
West Perth, Australia
A
1001-5000 Employees
1997
Key takeaway
The company specializes in customer experience (CX) consultancy and services, combining advanced CX technology with a skilled team to enhance how brands connect with their customers. Their mission is to be a leading partner for businesses in delivering exceptional Australian customer experiences.
Reference
Service
Customer Experience Consulting Services | TSA Group
Australian-based customer experience technology, outsourcing and BPO services. We help businesses do amazing things for their customers because we get people.
Humint Labs
Melbourne, Australia
A
11-50 Employees
2007
Key takeaway
The company, Humint Labs, specializes in enhancing customer experiences through innovative solutions, particularly in Conversational AI, Machine Learning, and Robotic Process Automation. Their expertise in Applied AI positions them as trusted partners for organizations seeking to improve and scale their customer experience strategies.
Reference
Core business
Humint Labs - Managed CX Automation to improve and scale
Trusted by the most customer-centric, complex, and compliant organisations, we are deep-domain experts in Applied AI and help industrialise Machine Learning for your success. We provide Enterprise managed services for Conversational AI (Chatbots), Machine Learning (ML) and Robotic Process Automation (RPA).
Localz
Melbourne, Australia
A
51-100 Employees
2013
Key takeaway
Descartes LocalzTM, now the Descartes Customer Engagement PlatformTM, offers a comprehensive solution for enhancing customer experience by enabling real-time tracking of orders and managing deliveries or appointments through a single interface. This platform empowers customers to share feedback and streamlines communication throughout their journey, ultimately transforming the way businesses engage with their clients.
Reference
Core business
Customer Engagement for Field Service, Delivery and Click & Collect
Real-time customer engagement with location tracking and two-way customer communications for curbside collection, service and product delivery.
Five Faces
Brisbane City, Australia
A
11-50 Employees
2008
Key takeaway
Five Faces specializes in digitizing complex consumer journeys for various sectors, including healthcare and government, by providing digital touchpoints and enhancing customer experience through automation and improved visibility. Their tailored solutions address the unique challenges faced by service providers, ensuring a scalable and strategic approach to customer experience.
Reference
Core business
Digital Customer Experience Solutions Australia | Five Faces
We digitise complex consumer journeys for hospitals, government departments and other service providers. We make complex simple.
CSXCESS
Sydney, Australia
A
1-10 Employees
2019
Key takeaway
CSXCESS offers a comprehensive Customer Centricity Audit and Mystery Customer Review, providing businesses with an unbiased assessment of their customer journey and engagement. By integrating real data into leading Customer Success automation platforms, CSXCESS helps organizations map and optimize their customer lifecycle, ensuring a focus on customer delight throughout the entire process.
Reference
Core business
Home
The CSXCESS Way
Xperience Digital
Sydney, Australia
A
1-10 Employees
-
Key takeaway
Xperience Digital specializes in enhancing customer experience through the Adobe Experience ecosystem, offering integrated solutions that secure digital identities and streamline business processes across various digital touchpoints. Their focus on personalized, content-driven experiences helps companies build strong customer connections and drive revenue.
Reference
Core business
Xperience Digital | Customer Experience & Adobe Experience Partners
Xperience Digital builds connected end to end experiences creating ecosystems that have the power to define brands. We are an Adobe Experience Partner.
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Product
VENMATE CSM Software
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When exploring the Customer Experience Software industry in Australia, several key considerations come into play. First, understanding the regulatory landscape is crucial, as compliance with data protection laws, such as the Australian Privacy Principles (APPs), impacts how companies manage customer data. Additionally, the competitive landscape is evolving rapidly, with a mix of local startups and global players vying for market share. This creates both challenges and opportunities for differentiation through innovative features and localized service offerings. Another essential factor is the increasing emphasis on personalization and customer engagement, which drives the demand for advanced analytics and AI capabilities within customer experience solutions. Organizations in Australia are also facing challenges related to integrating these technologies with existing systems, which can impact implementation timelines and overall effectiveness. Environmental concerns are becoming more relevant, as companies seek sustainable practices in their operations, influencing purchasing decisions. Furthermore, the global market relevance of Australian companies is notable, as they often adapt solutions for broader international markets, leveraging unique insights from local consumer behavior. By considering these aspects, businesses can make informed decisions when selecting customer experience software providers that align with their strategic goals.
Some interesting numbers and facts about your company results for Customer Experience Software
| Country with most fitting companies | Australia |
| Amount of fitting manufacturers | 346 |
| Amount of suitable service providers | 311 |
| Average amount of employees | 11-50 |
| Oldest suiting company | 1979 |
| Youngest suiting company | 2019 |
Some interesting questions that has been asked about the results you have just received for Customer Experience Software
What are related technologies to Customer Experience Software?
Based on our calculations related technologies to Customer Experience Software are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce
Which industries are mostly working on Customer Experience Software?
The most represented industries which are working in Customer Experience Software are IT, Software and Services, Marketing Services, Other, Consulting, Telecommunications
How does ensun find these Customer Experience Software Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.
