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Tekcent
Kowloon, China
D
11-50 Employees
2011
Key takeaway
Tekcent is a prominent digital solutions company that specializes in creating customized digital experiences aimed at enhancing customer satisfaction. With over 11 years of experience, Tekcent focuses on understanding client needs to deliver innovative products and services that improve customer experience and operational efficiency.
Reference
Service
Digital Experience Platform | Tekcent | Tekcent
Camexpasia
China
D
1-10 Employees
2016
Key takeaway
CAMEXPASIA is a marketing consultancy that specializes in customer experience marketing, emphasizing a data-driven approach to enhance engagement through both digital and offline strategies. Their expertise in acquisition and retention marketing campaigns positions them as a valuable partner for businesses aiming to prioritize customer-centric practices.
Reference
Service
Pioneer in Customer Experience Marketing | CAMEXPASIA
Driven by data and analytics, our consultants balance customer empathy in integrating your digital and offline marketing tactics into highly engaging customer experience for business results.
The Low Technology Studio
Hong Kong Island, China
D
11-50 Employees
2010
Key takeaway
The company offers innovative software solutions and online marketing tools designed to enhance customer experiences by understanding their needs and preferences. Their digital transformation services aim to elevate businesses across various industries, ensuring they can deliver outstanding digital interactions that exceed expectations.
Reference
Core business
The Low Technology Studio | Digital Solution for Business
Your one-stop virtual online agency to help your businesses undergo digital transformation with global experts and seamless customer support. Experience a world of difference with our flexible pricing models that allow your business to pay as you grow. Explore our services today!
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ITAPPS
Kowloon, China
D
51-100 Employees
1993
Key takeaway
ITApps is a dedicated CX technology solution provider that enhances customer experience by optimizing contact center operations and leveraging customer interaction analytics. Their comprehensive suite of solutions and expert advisory services aims to transform clients' digital journeys and maximize the value of their digital investments.
Reference
Core business
ITApps | Enhancing Customer Experience - Contact Center Solutions
ITApps not simply a system integrator, but a consultant. Through our connected offers of a comprehensive portfolio of technology services and products across digital channels, contact centers, mobility, AI, and analytics, we create new ways to win the hearts of all customers in the market.
CINNOX
Hong Kong Island, China
D
101-250 Employees
2021
Key takeaway
CINNOX offers a unified ecosystem designed to enhance customer experience through seamless onboarding and personalized interactions across chat, voice, and video. With rich data visibility and the ability to integrate with existing tools, CINNOX empowers organizations to accelerate sales processes and improve customer retention.
Reference
Core business
Unified Connectivity, Diversified Intelligence | CINNOX
By unifying data, people, AI and experiences on one place, CINNOX empowers organisations to design, craft, and unleash the power of ‘X’perience in motion to create winning moments for teams and customers.
Bricom
Fangshan District, China
D
51-100 Employees
1999
Key takeaway
Bricom enhances customer experience by providing tools that enable quick resolutions and convenient interactions, empowering agents to remain productive and organized. Their commitment to accessible and affordable technology ensures that organizations of all sizes can deliver exceptional service experiences to their customers.
Reference
Core business
BRICOM | Cloud Contact Center Solution Provider
AWS certified Amazon Connect Service Delivery Partner
Moni
Kowloon, China
D
11-50 Employees
2004
Key takeaway
The company specializes in digital transformation and provides strategy and consulting services to enhance brands' digital presence. They partner with leading technology providers to deliver top-tier digital solutions, which may include customer experience software.
Reference
Core business
MONI | Creating Experiences
Expert Systems
Kowloon, China
D
11-50 Employees
1985
Key takeaway
Expert Systems Holdings Limited is a leading information technology company that focuses on providing innovative products and solutions to enhance customer experience. With a strong partnership network and a commitment to integrating artificial intelligence, the company aims to meet the dynamic needs of its customers across various sectors.
Reference
Service
Services - Expert Systems Holdings Limited
Zectr
Hong Kong Island, China
D
1-10 Employees
2017
Key takeaway
The company emphasizes its commitment to digital transformation, providing decision-makers with real-time insights and strategic recommendations. Their suite of solutions, including E-Commerce Review Analytics, enables organizations to automate the collection and analysis of data, enhancing the customer experience through informed, data-driven decision-making.
Reference
Product
E-Commerce Review Analytics - Zectr
Analyse real e-commerce reviews and compare against key competitors.
QPSoftware
Huangpu District, China
D
11-50 Employees
2007
Key takeaway
QPSoftware specializes in enhancing customer engagement through digital solutions, as demonstrated by their successful QR code campaign for AIRFRANCE-KLM and their strategic support for THE ECONOMIST in entering the China market. With a focus on CRM and Business Intelligence, they position themselves as a key partner for businesses looking to improve their customer experience.
Reference
Service
China CRM and BI Agency | QPSOFTWARE
QPSoftware is a top Digital Agency located in Shanghai offering CRM and Business Intelligence (BI) integration and development services.
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When exploring the Customer Experience Software industry in China, several key considerations emerge. First, understanding the regulatory landscape is crucial. The Chinese government has stringent data protection laws, such as the Personal Information Protection Law (PIPL), which requires companies to ensure compliance with data handling and user privacy standards. The competitive landscape is also notable, with both domestic players and international companies vying for market share. Local companies often have an advantage due to their familiarity with consumer behavior and preferences. Furthermore, the rapid digital transformation in China presents significant opportunities for growth within this sector. The increasing reliance on e-commerce and online services enhances the demand for customer experience solutions that can analyze consumer interactions and provide personalized services. However, challenges such as fierce competition, evolving consumer expectations, and the need for constant innovation persist. Environmental concerns are becoming increasingly relevant as businesses look to adopt sustainable practices, which can influence customer perceptions and brand loyalty. Lastly, the global market relevance of China cannot be overlooked, as its vast consumer base and technological advancements position it as a critical player in shaping future customer experience trends. Understanding these factors will be essential for anyone considering entering or investing in this dynamic industry.
Some interesting numbers and facts about your company results for Customer Experience Software
| Country with most fitting companies | China |
| Amount of fitting manufacturers | 53 |
| Amount of suitable service providers | 44 |
| Average amount of employees | 11-50 |
| Oldest suiting company | 1985 |
| Youngest suiting company | 2021 |
Some interesting questions that has been asked about the results you have just received for Customer Experience Software
What are related technologies to Customer Experience Software?
Based on our calculations related technologies to Customer Experience Software are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce
Which industries are mostly working on Customer Experience Software?
The most represented industries which are working in Customer Experience Software are IT, Software and Services, Other, Marketing Services, Telecommunications, Business Services
How does ensun find these Customer Experience Software Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.