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Locarise
Tokyo, Japan
A
11-50 Employees
2013
Key takeaway
Locarise provides a comprehensive solution for enhancing customer experience through its portfolio of Xovis 3D Sensors, which address people counting and tracking challenges. Their AI-powered insights and the Locarise TALLY app enable retailers to measure the entire customer journey, facilitating effective in-store analytics and improving operational efficiency.
Reference
Product
Locarise | Wi-Fi Marketing Automation - Grow Customer Loyalty
Locarise TALLY Easy to use Tally counter that collects anonymous counting to measure accurate actions.
Communication Business Avenue Global
Yokosuka, Japan
A
51-100 Employees
2006
Key takeaway
CBA (Communication Business Avenue) is committed to providing innovative customer experience solutions that enhance communication and streamline operations. They partner with leading companies to offer advanced tools like CareAR for real-time remote assistance and AI-driven messaging to boost customer loyalty.
Reference
Core business
Home | CBA - Communication Business Avenue
AI-driven messaging with resumable conversations, Live Assist for Microsoft Dynamics 365 reduces costs and boosts customer loyalty!
Braze Japan
Tokyo, Japan
A
11-50 Employees
2020
Key takeaway
Braze is a customer engagement platform that provides personalized customer experiences through its Canvas Flow, enabling businesses to create consistent and responsive customer journeys.
Reference
Product
Braze キャンバスフロー | 顧客エンゲージメントプラットフォームBraze（ブレイズ)
消費者に価値のある顧客体験を提供する顧客(カスタマー)エンゲージメントプラットフォームBraze（ブレイズ）の「プロダクト」ページです。Braze キャンバスフローをご紹介します。
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Emotion Intelligence
Tokyo, Japan
A
1-10 Employees
2011
Key takeaway
Appier is a SaaS company that enhances customer experience through AI-driven recommendations, enabling businesses to personalize interactions and increase conversion rates. Their solutions have successfully helped clients like Clarins and Carrefour to tailor campaigns and improve engagement, ultimately boosting sales and customer satisfaction.
Reference
Product
AIQUA - Personalized Customer Experience with AI Recommendations｜Appier
Personalize the customer experience with AI recommendations. Delight customers with the most personalized experiences. Harness the power of AI to build recommendations that actually convert on any channel.
Worksbot
Toyokawa, Japan
A
251-500 Employees
2011
Key takeaway
Worksbot Applications specializes in developing solutions that enhance customer experience through advanced technologies like Artificial Intelligence and Natural Language Processing. Their expertise in creating powerful NLP applications can help businesses reach and engage with a broader audience effectively.
Reference
Core business
Worksbot | Software Development Company | Machine Learning | Artificial Intelligence | CRM | ERP
Mark infoServe Company Limited
Tokyo, Japan
A
51-100 Employees
2002
Key takeaway
Mark offers innovative and high-quality solutions, including a workflow management system that could enhance customer experience through improved process management. Their personalized support and diverse applications, such as Ripplinq for zoos and theme parks, suggest a focus on delivering effective and informative interactions for users.
Reference
Core business
Mark infoServe Co. Ltd.,
General Business Services
Tokyo, Japan
A
- Employees
1993
Key takeaway
The company, Global Brain Square, specializes in consulting for PLM and global marketing, and is a certified distributor of Vtiger CRM software, which is an open-source customer relationship management system. Vtiger can be effectively utilized in sales activities and customer support.
Reference
Service
CRMソフトウェア 顧客関係管理システム Vtiger（ブイタイガー） CRM | 株式会社 グローバル ブレイン スクエア
CRM（顧客関係管理）に実績のあるオープンソースのソフトウェアVtiger（ブイタイガー）のご紹介です。営業活動やカスタマーサポートの領域で活用できます。株式会社グローバルブレインスクエア（GBS）は日本国内正規販売代理店として、御社のVtiger導入を支援します。
100 inc.
Tokyo, Japan
A
11-50 Employees
2018
Key takeaway
The company, a HubSpot Certified Partner, offers a range of customer experience software solutions, including HubSpot's Marketing Hub, Sales Hub, Service Hub, CMS Hub, and CRM, along with support for integration with external tools like Salesforce, LINE, and Zoom. Their expertise and recognition, such as being named HubSpot's Best Partner in Japan, highlight their capability to enhance customer experience through effective software implementation and utilization.
Reference
Service
Services | HubSpot Certified Partner 100 Inc.
100inc. provides HubSpot Marketing Hub, Sales Hub, Service Hub, CMS Hub, and CRM implementation and utilization support services. We can also provide integration with external tools such as Salesforce, LINE, and Zoom.
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VENMATE CSM Software
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When exploring the Customer Experience Software industry in Japan, several key considerations come into play. First, understanding the local market dynamics is crucial, as Japanese consumers have unique preferences and expectations regarding service quality and personalization. Companies must navigate cultural nuances to effectively cater to these demands. Additionally, regulations surrounding data privacy and protection, such as the Act on the Protection of Personal Information (APPI), are significant. Compliance with these laws is essential for any business operating in this sector. Challenges include a highly competitive landscape, with both domestic and foreign players vying for market share. This competition drives innovation but also necessitates a strong differentiation strategy. Opportunities exist in the growing demand for automation and AI-driven customer insights, as businesses increasingly seek to enhance customer engagement and loyalty. Environmental concerns are also becoming more relevant, as consumers and businesses alike prioritize sustainability, pushing software providers to consider eco-friendly practices. Lastly, while the Japanese market holds local significance, the global relevance of customer experience software cannot be ignored. Companies that can successfully integrate global trends while adapting to local preferences will likely thrive in this evolving industry. Understanding these factors can provide a solid foundation for anyone seeking to enter or research the Customer Experience Software market in Japan.
Some interesting numbers and facts about your company results for Customer Experience Software
| Country with most fitting companies | Japan |
| Amount of fitting manufacturers | 4 |
| Amount of suitable service providers | 4 |
| Average amount of employees | 51-100 |
| Oldest suiting company | 1993 |
| Youngest suiting company | 2020 |
Some interesting questions that has been asked about the results you have just received for Customer Experience Software
What are related technologies to Customer Experience Software?
Based on our calculations related technologies to Customer Experience Software are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce
Which industries are mostly working on Customer Experience Software?
The most represented industries which are working in Customer Experience Software are IT, Software and Services, Other, Marketing Services
How does ensun find these Customer Experience Software Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.