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The B2B platform for the best purchasing descision. Identify and compare relevant B2B manufacturers, suppliers and retailers
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Convertia
Mexico
D
501-1000 Employees
2016
Key takeaway
Convertia's technology platform enhances customer experience by integrating marketing and sales funnels, allowing for better control over key performance indicators. Their omnichannel and automation solutions improve taxpayer experiences and significantly increase sales, demonstrating a commitment to creating happier customers and more profitable businesses.
Reference
Product
Technology – Customer Service Intelligence Software - User's blog
Technology Omnichannel CX Customer Service Intelligence Software Happier customers, more profitable business Let's talk Happier customers, more profitable business Let's talk Request Demo Lograte the perfect combination of superior customer experience and efficient sales and service management. efficient sales and service management. Strengthen relationships, build customer loyalty, maximize their life cycle and generate more revenue,
CX Team
León, Mexico
D
11-50 Employees
2013
Key takeaway
Medallia has strengthened its position in the rapidly growing customer experience market through the strategic acquisition of CXTeam, which will enhance its offerings and drive growth in Latin America.
Reference
Core business
CX Team – Experiencia de Cliente
Wowsome Mexico
Naucalpan de Juárez, Mexico
D
51-100 Employees
2018
Key takeaway
The company specializes in customer experience (CX) solutions, transforming contact centers and providing strategic consulting in technology and CX. They enhance business profitability by optimizing resources and creating engaging digital interactions, particularly through Freshworks applications.
Reference
Core business
Freshworks | Wowsome | Naucalpan De Juárez
Somos wowSome, transformamos el servicio de los centros de contacto.
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solbiZ
Mexico
D
1-10 Employees
2015
Key takeaway
The company focuses on enhancing Customer Experience (CX) by implementing innovative strategies that connect clients through various channels such as text messages, emails, and social media. This approach ensures clear and agile communication throughout the entire Digital Transformation process.
Reference
Core business
solbiZ | Transformación Centrada en el Cliente
Implementamos estrategias innovadoras de Customer Experience (CX) conectando Clientes desde cualquier canal por el que quieran interactuar
Freshworks Latinoamérica by Loupen
Mexico
D
1001-5000 Employees
2010
Key takeaway
Loupen is a technology center focused on enhancing customer experiences (CX) by providing a comprehensive range of solutions, including support, CRM, and service management. With a portfolio of trusted tools, Loupen aims to create above-average experiences at every stage of customer support.
Reference
Core business
Loupen | Soluciones Tecnológicas
Aproveite os melhores softwares empresariais do mundo com suporte técnico em português exclusivo - LogMeIn, Freshworks, Monday, Sophos
NodoCX
Mexico
D
1-10 Employees
2007
Key takeaway
NodoCX emphasizes its expertise in Customer Experience (CX), highlighting its focus on developing key organizational elements like Mission, Vision, and Service Promise, which are essential for enhancing customer loyalty and satisfaction. With over 30 years of experience, the company's founders learned the importance of CX from their time at American Express.
Reference
Core business
NodoCX
Connempathy
Tijuana, Mexico
D
251-500 Employees
2010
Key takeaway
Connempathy specializes in enhancing customer experiences by providing technical support and guidance, effectively addressing issues and converting leads into customers. Their comprehensive services and skilled personnel aim to elevate customer interactions across multiple channels, helping businesses stand out in a competitive landscape.
Reference
Core business
Home | Contact Center Solutions & BPO | Connempathy
Are you looking to take your customer experience to the next level and stand out from the competition? Look no further than Connempathy – the ultimate customer experience solution provider! Get a quote Voice, LiveChat, email & Social Media By utilizing these channels effectively, we can provide timely and personalized support to enhance the overall
Solvis Consulting LLC
Mexico
D
11-50 Employees
2000
Key takeaway
The company, Solvis Consulting, specializes in creating customer engagement frameworks for both B2B and B2C models. Their team focuses on optimizing marketing and relationship ecosystems to enhance business outcomes, offering consulting and professional services in MarTech and CRM technologies to improve customer experience.
Reference
Core business
Customer Engagement Trusted Advisors
Solvis Consulting provee consultoría y servicios profesionales en la implementación de Tecnologías de Martech, CRM y Ecosistemas para mejorar el relacionamiento y la experiencia con el cliente.
Signasoft
Mexico
D
51-100 Employees
2012
Key takeaway
Signasoft offers comprehensive retail software and management solutions that enhance customer experience for both small and large companies. Their expertise in developing tailored solutions ensures that retailers can effectively meet their unique operational needs.
Reference
Core business
Signasoft – Tech Retail Solutions
Monobits
Mexicali, Mexico
D
11-50 Employees
2011
Key takeaway
Monobits is dedicated to enhancing customer experience through innovative software solutions that prioritize user experience and adaptability. They develop high-quality mobile apps and analyze clients' processes to create tailored digital evolution strategies that meet specific objectives and needs.
Reference
Core business
Technology company - Monobits
Technology company
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VENMATE CSM Software
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When exploring the Customer Experience Software industry in Mexico, several key considerations should be taken into account. The regulatory environment is crucial, as data protection laws, such as the Federal Law on Protection of Personal Data Held by Private Parties, impact how companies manage customer information. Understanding these regulations is essential for compliance and building trust with clients. Challenges in the market include a diverse customer base with varying levels of technology adoption, which can affect the implementation of sophisticated customer experience solutions. However, this diversity also presents opportunities for tailored solutions that cater to specific demographics. The competitive landscape is evolving, with both local and international players vying for market share. Companies need to stay informed about emerging technologies and trends, such as artificial intelligence and machine learning, that can enhance customer engagement. Additionally, the global relevance of the Mexican market should not be overlooked. As businesses increasingly focus on improving customer experience, Mexico serves as a strategic hub for multinational companies looking to expand their presence in Latin America. Lastly, environmental concerns are becoming more prominent, and companies that prioritize sustainability in their operations may gain a competitive edge in attracting environmentally conscious consumers. Overall, conducting thorough research and understanding these factors will be vital for anyone considering a venture in this dynamic industry.
Some interesting numbers and facts about your company results for Customer Experience Software
| Country with most fitting companies | Mexico |
| Amount of fitting manufacturers | 15 |
| Amount of suitable service providers | 12 |
| Average amount of employees | 51-100 |
| Oldest suiting company | 2000 |
| Youngest suiting company | 2018 |
Some interesting questions that has been asked about the results you have just received for Customer Experience Software
What are related technologies to Customer Experience Software?
Based on our calculations related technologies to Customer Experience Software are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce
Which industries are mostly working on Customer Experience Software?
The most represented industries which are working in Customer Experience Software are IT, Software and Services, Marketing Services, Consulting, Other, Business Services
How does ensun find these Customer Experience Software Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.